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Yay.com Reviews

5.0 Rating 2,041 Reviews
100 %
of reviewers recommend Yay.com
5.0
Based on 2,041 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Yay.com Reviews
Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous
Anonymous  // 01/01/2019
(Also posted via Trustpilot... this sums up our service perfectly) Very happy with our move to Yay from (now defunct) Skype. I was concerned that there would be issues with moving the phone numbers over because Skype unhelpfully doesn't provide the best ownership documentation. Junaid made this quite simple, he was very engaging and he provided Tutamantic with the best fit for moving our numbers. Good job!
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Posted 1 day ago
Great service and customer support; would advise for anyone needed a virtual line!
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Posted 1 day ago
No hardware needed - opperating off an App could not be simplier. Your contact list ports over with a little help from the team and away you go. Great service. My contact was Junaid Teladia and he could not be more helpfull. Yay.com is well recommended.
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Posted 1 day ago
I had the absolute pleasure of being assisted by Junaid, and I can’t thank him enough for his support. From setting up my account to walking me through every step of using the platform, Junaid made the entire process incredibly smooth and stress-free. His patience, professionalism, and clear explanations turned what could have been overwhelming into something easy and even enjoyable. Truly outstanding service – thank you, Junaid!
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Posted 1 week ago
I’ve had the pleasure of working with Junaid Teladia, the Account Manager for Yay.com Virtual Mobile Numbers, and I couldn’t be more impressed with his service. From the very start, Junaid has been professional, attentive, and incredibly knowledgeable. He made the process of setting up our virtual mobile numbers seamless and stress-free, ensuring all our needs were met with precision. Junaid is always quick to respond to any inquiries and provides clear, practical solutions to any challenges we face. His customer-focused approach and proactive communication have truly set him apart as a standout professional in the industry. I highly recommend Junaid and Yay.com Virtual Mobile Numbers for anyone looking for reliable and efficient virtual number services.
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Posted 3 months ago
Thanks for the amazing feedback. It's great to hear that setting up your virtual numbers up with us has been such a success.
Posted 3 months ago
Quick and Easy set up. excellent customer service by Junaid Teladia (Account Manager)
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Posted 4 months ago
Thanks so much for the review Shahrukh. Glad to hear that you found our phone system so quick and easy to set-up.
Posted 4 months ago
Good choice of services and best of all real human customer service . Any questions you can call and speak to a person , not annoying AI
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Posted 4 months ago
Thanks for the review Izzy. We love speaking to our customers, so do feel free to pick up the phone anytime. We're always happy to help!
Posted 4 months ago
Excellent product and great service! Special thanks go to the superb Junaid. From start to finish, his unwavering support, patience, and expertise made the entire process seamless and stress-free. He consistently went the extra mile to ensure we had everything we needed, exceeding our expectations at every step.
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Posted 4 months ago
Thanks for the excellent review! Lovely to hear that you've had such a good experience getting setup with your phone system.
Posted 4 months ago
Good quality phone line with amazing customer support.
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Posted 7 months ago
Thanks for leaving us a review. It's great to hear that you're enjoying our HD quality phone lines. Have a Yay day!
Posted 6 months ago
I spoke with Charlie today and he spend 2 hours with me to set up my landline and phone number system, he is an absolute credit to the company and it was a pleasure speaking with him.
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Posted 7 months ago
Thanks so much for taking the time to leave us a review Jessica. Great to hear that you're now successfully set up with your phone system and please don't hesitate to get in touch if there's anything else we can help with in the future.
Posted 6 months ago
Fantastic service . A real person (Junaid Teladia) sorted my problem out and kept me updated . 100% recommended !
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Posted 7 months ago
Excellent service from Junaid Teladia. Thank you.
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Posted 8 months ago
Matt was excellent and very helpful
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Posted 9 months ago
Quick and helpful customer support team - I've talked to all of them at various times and they are friendly, understanding and helpful - even at 10pm!!1
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Posted 9 months ago
Helpful and fast support, through to resolution (thanks Charlie).
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Posted 9 months ago
Excellent customer service
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Posted 9 months ago
Decided to move to VOIP and Yay was recommended. Despite being a techie myself, the terminology was confusing. So many acronyms. I emailed the Help@ and received quick and concise advice. I then had further difficulties getting the final connection made and a phone call to Yay resulted in terrific active assistance which solved the issue. Thank you to Dom and Penny.
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Posted 10 months ago
With some apprehension, I decided to move my landline phone to VOIP. My Fibre provider recommended yay.com. I checked out their website and found that they offered a 14-day free trial which I took up. I found the connection and voice quality to be fine. I then raised a support ticket to get the details for configuring my router to handle the telephone connection. I received a very quick reply (from Dom) who not only gave me the details to configure my router (and pointed out that this information is available in the Dashboard) but then went on to advise other things to consider and configure to make the smooth transition of my land line number. An excellent level of support which is unusual to find from most organisation. I wholeheartedly recommend yay.com
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Posted 10 months ago
Thank you for recommending us! It's great to hear that we were able to get your router successfully configured. The team love to help, so please don't hesitate if there's anything else we can assist with. Thanks so much for taking the time to leave a review and have a Yay day!
Posted 10 months ago
Got a email set up problem and contacted the customer service for suggestion. It was quick respond and Rhianna provided a helpful and detail solution for the issue! Thank you and happy with the support
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Posted 11 months ago
Glad to hear that you were able to get everything resolved and thanks for taking the time to leave us a review.
Posted 10 months ago
Fab service today from Connor at yay.com. We have used yay.com for 5 years and the service has always been fab. Today was no exception.
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Posted 1 year ago
Great to hear that you've been using the service with so much success for so many years. Thanks for taking the time to leave us a review Neil.
Posted 10 months ago
Yay.com is rated 5.0 based on 2,041 reviews