Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,041 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,041 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“(Also posted via Trustpilot... this sums up our service perfectly) Very happy with our move to Yay from (now defunct) Skype. I was concerned that there would be issues with moving the phone numbers over because Skype unhelpfully doesn't provide the best ownership documentation. Junaid made this quite simple, he was very engaging and he provided Tutamantic with the best fit for moving our numbers. Good job!”

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Posted 1 day ago

“Great service and customer support; would advise for anyone needed a virtual line!”

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Posted 1 day ago

“No hardware needed - opperating off an App could not be simplier. Your contact list ports over with a little help from the team and away you go. Great service. My contact was Junaid Teladia and he could not be more helpfull. Yay.com is well recommended.”

Helpful Report

Posted 1 day ago

“I had the absolute pleasure of being assisted by Junaid, and I can’t thank him enough for his support. From setting up my account to walking me through every step of using the platform, Junaid made the entire process incredibly smooth and stress-free. His patience, professionalism, and clear explanations turned what could have been overwhelming into something easy and even enjoyable. Truly outstanding service – thank you, Junaid!”

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Posted 1 week ago

“I’ve had the pleasure of working with Junaid Teladia, the Account Manager for Yay.com Virtual Mobile Numbers, and I couldn’t be more impressed with his service. From the very start, Junaid has been professional, attentive, and incredibly knowledgeable. He made the process of setting up our virtual mobile numbers seamless and stress-free, ensuring all our needs were met with precision. Junaid is always quick to respond to any inquiries and provides clear, practical solutions to any challenges we face. His customer-focused approach and proactive communication have truly set him apart as a standout professional in the industry. I highly recommend Junaid and Yay.com Virtual Mobile Numbers for anyone looking for reliable and efficient virtual number services.”

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Posted 3 months ago

Thanks for the amazing feedback. It's great to hear that setting up your virtual numbers up with us has been such a success.

Posted 3 months ago

“Quick and Easy set up. excellent customer service by Junaid Teladia (Account Manager)”

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Posted 4 months ago

Thanks so much for the review Shahrukh. Glad to hear that you found our phone system so quick and easy to set-up.

Posted 4 months ago

“Good choice of services and best of all real human customer service . Any questions you can call and speak to a person , not annoying AI”

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Posted 4 months ago

Thanks for the review Izzy. We love speaking to our customers, so do feel free to pick up the phone anytime. We're always happy to help!

Posted 4 months ago

“Excellent product and great service! Special thanks go to the superb Junaid. From start to finish, his unwavering support, patience, and expertise made the entire process seamless and stress-free. He consistently went the extra mile to ensure we had everything we needed, exceeding our expectations at every step.”

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Posted 4 months ago

Thanks for the excellent review! Lovely to hear that you've had such a good experience getting setup with your phone system.

Posted 4 months ago

“Good quality phone line with amazing customer support.”

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Posted 7 months ago

Thanks for leaving us a review. It's great to hear that you're enjoying our HD quality phone lines. Have a Yay day!

Posted 6 months ago

“I spoke with Charlie today and he spend 2 hours with me to set up my landline and phone number system, he is an absolute credit to the company and it was a pleasure speaking with him.”

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Posted 7 months ago

Thanks so much for taking the time to leave us a review Jessica. Great to hear that you're now successfully set up with your phone system and please don't hesitate to get in touch if there's anything else we can help with in the future.

Posted 6 months ago

“Fantastic service . A real person (Junaid Teladia) sorted my problem out and kept me updated . 100% recommended !”

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Posted 7 months ago

“Excellent service from Junaid Teladia. Thank you.”

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Posted 8 months ago

“Matt was excellent and very helpful”

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Posted 9 months ago

“Quick and helpful customer support team - I've talked to all of them at various times and they are friendly, understanding and helpful - even at 10pm!!1”

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Posted 9 months ago

“Helpful and fast support, through to resolution (thanks Charlie).”

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Posted 9 months ago

“Excellent customer service”

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Posted 9 months ago

“Decided to move to VOIP and Yay was recommended. Despite being a techie myself, the terminology was confusing. So many acronyms. I emailed the Help@ and received quick and concise advice. I then had further difficulties getting the final connection made and a phone call to Yay resulted in terrific active assistance which solved the issue. Thank you to Dom and Penny.”

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Posted 10 months ago

“With some apprehension, I decided to move my landline phone to VOIP. My Fibre provider recommended yay.com. I checked out their website and found that they offered a 14-day free trial which I took up. I found the connection and voice quality to be fine. I then raised a support ticket to get the details for configuring my router to handle the telephone connection. I received a very quick reply (from Dom) who not only gave me the details to configure my router (and pointed out that this information is available in the Dashboard) but then went on to advise other things to consider and configure to make the smooth transition of my land line number. An excellent level of support which is unusual to find from most organisation. I wholeheartedly recommend yay.com”

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Posted 10 months ago

Thank you for recommending us! It's great to hear that we were able to get your router successfully configured. The team love to help, so please don't hesitate if there's anything else we can assist with. Thanks so much for taking the time to leave a review and have a Yay day!

Posted 10 months ago

“Got a email set up problem and contacted the customer service for suggestion. It was quick respond and Rhianna provided a helpful and detail solution for the issue! Thank you and happy with the support”

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Posted 11 months ago

Glad to hear that you were able to get everything resolved and thanks for taking the time to leave us a review.

Posted 10 months ago

“Fab service today from Connor at yay.com. We have used yay.com for 5 years and the service has always been fab. Today was no exception.”

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Posted 1 year ago

Great to hear that you've been using the service with so much success for so many years. Thanks for taking the time to leave us a review Neil.

Posted 10 months ago

Yay.com is rated 5.0 based on 2,041 reviews