Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,037 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THIS WAS MY FIRST TRANSACTION, FOUND THEM VERY CAPABLE. ORDERED AND DELIVERED IN A QUICK TIME. RECOMMEND.”

Helpful Report

Posted 4 years ago

“I have given 5 stars as their service is brilliant. I recently installed IP phones in our new home (we're on a fibre to the home network) and made some beginner set up errors. Contacted Yay.com support and in a short space of time identified the error and fixed it. What I particularly liked was Support offered to dial in to my pc to resolve my issue. I would recommend a change from a technical remote assistance point of view. Since my Antivirus/Bitdefender sparked a warning when I was asked to download a remote access tool from a Google drive location provided by their Support team, I'd recommend YAY.com changing their remote access tool from an exe downloaded from a Googledrive cloud location to using a mainstream tool such as GotoAssist, Logmein etc. It may cost a little more but are more trusted than a downloaded "exe" (program). Other than this I can't fault Yay.com. OK - I'm a small home user but after researching their service I figured what was good for business is good for home use. I trialed out Yay.com's phone service for a few months and in December upgraded my plan after we moved into our new house. I find their pricing to be reasonable and service great. A good amount of how to or FAQs which are useful for beginners to VOIP. Their portal to maintain your account, plan, settings etc is easy to use and I like the emailing of invoices each month. Personally I'd recommend them for home. Give them a try.”

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Posted 4 years ago

“Very good service very friendly staff happy to help me many thanks”

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Posted 4 years ago

“fantastic voip provider ( im an ex BT customer who moved to ZEN for FTTP only , losing the copper phoneline) ,and ported my old landline number to yay.com and went for their voip service. absolutely world class support, and had an issue configuring my yealink w60 basestation and phone, litterally within 2 mins of ringing the helpdesk they provided remote desktop support to log in and configure the new basestation and handsets remotely. Have also now repurposed 2 old android phones with the yay app as well, so not short of phones here. Yay are highly reecomended by me for bringing your home phone service into the 21st century, far cheaper call packages than BT, and no line rental either”

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Posted 4 years ago

“Hugely impressed with YAY.Com, not just with the product they offer but, and this is the really important part for me, the customer support is outstanding. They have been patient and, given the fact that I know next to nothing about this kind of tech, have been very good at explaining things at my pace and at my level. At this point I should add a bonus point for Miguel!”

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Posted 4 years ago

“Meg is a very Patient, Knowledgeable and helpful Lady. She set my new phone which took time to update, also set up voicemail etc. I have just started the 14 day trial.”

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Posted 4 years ago

“Made a decision in less than an hour, feature rich and cheap price. Perfect for a small business!”

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Posted 4 years ago

“Yay have been excellent and have exceeded my expectations, the possibilities of call routing are endless! I managed to create a professional phone line in just 30 mins. The block editor is also extremely easy to use. Thank you Yay!”

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Posted 4 years ago

“I have recently joined Yay.com and called your customer helpline a number of times whilst setting up my number. Each time I was met with someone helpful and courteous that most importantly solved my issue. Thank you”

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Posted 4 years ago

“Miguel is such a patient guy with humour!”

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Posted 4 years ago

“Helpful and informative website. Prompt service. No problems.”

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Posted 4 years ago

“Simple, user friendly interface and really friendly and helpful staff a phone call away if you do need help.”

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Posted 4 years ago

“Jez and Meg are the best great team great support and value for money”

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Posted 4 years ago

“Superb customer service! Raffi was so knowledgable and sorted the problem out very effeciently. Would definitely recommend Yay to anyone!”

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Posted 4 years ago

“great reliable service used for a year and it did exactly what it said it would do gave me a land line number on my mobile free local number provided i will defiantly use this service again when i need it”

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Posted 4 years ago

“Great! Helpful! Just need updating the website. It doesn’t seem user friendly.”

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Posted 4 years ago

“Super reliable service.”

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Posted 4 years ago

“Konner made my day! Problem wiht wetting voice phone and he sorted things out very quickly. All working perfectly now. Excellent service from Konner, and well done Yay!”

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Posted 4 years ago

“Took no time at all getting through on the help line number and a pleasant gentleman, Konnor was extremely helpful from the get go re Domain support. Sorted out my issues within minutes and was happy to help in the future too! Highly recommend”

Helpful Report

Posted 4 years ago

“Would whole-heartedly recommend Yay.com – it's all fairly straightforward to set up the basics, and if you have any issues (as I have) connecting third-party hardware, they go out of their way to help. Bought a new phone and was having no luck trying to connect it, so I got in touch with Yay – a very patient and chirpy Konnor just spent the whole morning talking me through it, rebooting this and that, and I'm up and running. Couldn't be happier with their service, and I know they're always at the end of the phone (a human being, too – no awful machine filtering) if any problem arises.”

Helpful Report

Posted 4 years ago

Yay.com is rated 5.0 based on 2,037 reviews