Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,037 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent online assistance.Quick and efficient, and now my business is ready to go :)”

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Posted 8 years ago

“Customer service is second to none. Price is super cheap. No real competition. Yay are by far the best decision you will ever make!”

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Posted 8 years ago

“Moving VoIP providers was hassle free and easy and was managed by both sides. yay.com seem to have it cracked in relation to technical and customer service support, the web interface does take its time to get used - but there is a knowledge base and if you are really stuck all you need to do is to ask. Prices are competitive and in some instances value for money if you call overseas, using the frequent list of destinations. A list that contains many European and Commonwealth destinations, amongst others, that you don't normally see. Above all, a value for money telephony service with superb customer support and excellent call quality. Well recommended. It's a shame that I didn't yay.com earlier as am saving up to 10 quid a month.”

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Posted 8 years ago

“The service provided by Yay.com was absolutely brilliant, second to none! I ordered a Grandstream IP phone on a Thursday afternoon and I received it on Friday morning! Lightning fast delivery, great price with free delivery and fantastic service. Thanks Yay.com!!”

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Posted 8 years ago

“Although I am a low user domestic customer I cannot speak highly enough of the way that I was treated when I had a problem recently (September 2016) Nothing was too much trouble with the member of staff with whom I dealt – Laurence. When he said he would call me back he did (which in this day and age is a welcome relief to so called promised return phone calls from mufti-national companies that never materialise!) If you want good service, excellent back up from a VOIP telephone provider look no further YAY.Com is your first port of call. JDB 29/09/16”

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Posted 8 years ago

“I had never heard of yay.com beforehand. I was a bit unsure what sort of experience I might find - as opposed to the usual Amazon etc.. I found they offered the cheapest price for the Draytek router I wanted, so I bit the bullet and went for it. Any reservations I had at the time were unfounded. The Router arrived next day as advertised and there was no problems at all. Of couysre not had to contact customer service so cant comment on that, but so far based upon expereince, Would I use again? - Absolutely!”

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Posted 8 years ago

“Quick solution to an annoying intermitant problem, excellent and very efficient response! Well done.”

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Posted 8 years ago

“Quick and easy purchase, item arrived next day and was the best value I good find - thanks Yay.”

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Posted 8 years ago

“Their customer service has been impeccable, much to the point I wonder how at such low prices. The Ui on their site is amazing and has a plethora of easy to use routing options unlike our previous pbx”

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Posted 8 years ago

“Great pricing and quick delivery - overall a better experience compared to other online retailers. Well done and best of luck.”

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Posted 8 years ago

“Fantastic customer service. Meg was great, as was Daisy a few weeks ago. I really love that you can call Yay.com and someone just picks up the phone! Great work guys.”

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Posted 8 years ago

“Outstanding customer service, reasonable prices and very clear dashboard - an amazingly well run company”

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Posted 8 years ago

“I have spoken to Yay several times to see if I wanted to use them - each time they have been friendly, helpful and courteous. Today I have started my Free Trial and due to complications at my end it took a while to sort out - Yay couldn't have been more helpful. It's worrying changing from one VOIP supplier to another but I think I will be making the move very soon. Thank you Yay!”

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Posted 8 years ago

“Yay has provided great service and invaluable ongoing support.”

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Posted 8 years ago

“Excellent service , highly recommended .”

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Posted 8 years ago

“From initial enquiry to brilliant on line help to get me up and running, seamless, excellent!”

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Posted 8 years ago

“YAY have made the process of moving our number to their platform effortless. The dedicated transfer team were very helpful, and the call quality and reliability has been excellent.”

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Posted 8 years ago

“I was a little overwhelmed at first by the amount of things on the site, and wasn't overly sure where to start. But I got in touch via the live chat and Laurence went above and beyond to make sure I was comfortable with everything. He was incredibly friendly and knowledgable of the whole thing, and even phoned me to run through everything on the phone with me. My trial account was set up on X-lite within minutes using remote assistance and I was able to play around with everything I wanted to. I'm now over the moon with the Laurence and the yay.com service, my only regret is that I didn't find it sooner! Very excited to transfer my existing Skype number in and get answering some calls in a professional way! :)”

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Posted 8 years ago

“great website, modern design and the way you market yourselves is excellent! Cannot fault you at all :)”

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Posted 8 years ago

“Good service with friendly knowledgeable staff. The only negatives being a lack of clear and simple set-up instructions. The phone was supposed to be pre-configured but was not.”

Helpful Report

Posted 8 years ago

Yay.com is rated 5.0 based on 2,037 reviews