Moving VoIP providers was hassle free and easy and was managed by both sides. yay.com seem to have it cracked in relation to technical and customer service support, the web interface does take its time to get used - but there is a knowledge base and if you are really stuck all you need to do is to ask. Prices are competitive and in some instances value for money if you call overseas, using the frequent list of destinations. A list that contains many European and Commonwealth destinations, amongst others, that you don't normally see. Above all, a value for money telephony service with superb customer support and excellent call quality. Well recommended. It's a shame that I didn't yay.com earlier as am saving up to 10 quid a month.