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“Very pleased with the way Vavista has handled my policy they are very professional & understanding in there business i would recommend anyone to use there services … thank you Vavista”
“Got a great price through Go Compare. Easy to use Web site. I have not spoken to anyone so cannot comment regarding this. Every thing has gone smothly but of course you never know how good insurances are untill you need to use them!”
Hi, thank you for your feedback.
We are sorry to learn of your dissatisfaction.
Please could you email me your vehicle registration and your concerns to reviews@Vavista.com.
We can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback.
If you require any assistance, please email Reviews@Vavista.com.
We can then locate your policy and assist you further. Thank you.
“The worst car insurer I've ever had. My parked car was damaged by the other motorists, the photo evidence was attached to the claim and all what the insurer is offered is to scrap my non claim discount unless I will provide CCTV footage because the wrongdoer escaped from the scene of incident. Basically I've paid substantial insurance fee to be penalised for someone else's fault. Avoid this company.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction.
Please could you email us your vehicle registration, post code and the concerns raised to reviews@vavista.com
We can then locate your policy and assist you further. Thank you.
“More like online scammers, not an insurance company.
I had a car insurance policy with them. I missed my payment due to difficulties, it's all on me my fault. So I phoned the insurance company to pay for it. Customer service advised paying the sum via premium credit(their partners or something) and calling back to inform Vavista about the payment. I did everything as per instructions, phoned shortly after to confirm however I got the answer that my policy has been cancelled and within 7 days they will come back to me to let me know if I will get my money back not only which I paid today but also the deposit they took on day 1. They telling me that's not guaranteed. So nearly £400 is gone now. This will be reported and has to be investigated.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer concerns very seriously and appreciate any feedback. Please could you email me your vehicle registration along with your postcode to reviews@vavista.com. We can then locate your policy and assist you further. Thank you.
“Very unhappy with them. I've been only a customer for one day and spent £70 for absolutely nothing. I had to cancel my policy before it started because of "uninsurable address" and they would not refund my deposit even though the policy wasn't due to start in two weeks and it wasn't my fault anyway. Disgraceful.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@vavista.com Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“I cancelled my policy in the first 14 days specifically after 6 days and after £80 deposit I received back £20, (supposed to be cancellation free in the first 14 days) allot of hidden fees, whatsoever stay away from this no name tricky brokers.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@vavista.com and we can assist you further. Thank you.
“I am writing to share my experience with Vavista regarding the cancellation of my car insurance policy. Unfortunately, my experience has been frustrating due to incorrect charges and a lack of resolution despite multiple communications.
I was charged £53.69 by Vavista, attributed to Premium Credit Limited, even though I received confirmation of a £48.13 refund from them. Despite providing evidence of this refund, the discrepancy has not been addressed in the final amount claimed by Vavista.
I hope Vavista will take this feedback seriously and improve their customer service and billing practices in the future”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the cancellation of your policy and the charges that you incurred. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@vavista.com, we can then locate your policy and assist you further. Thank you.
“This company are thieves in my opinion. I cancelled my policy and rather than just charge my cancellation fee they wish to charge me over 400 pounds equal to more than 4 months' insurance, despite up to date payments and the credit company saying no money owed. They send extremely threatening emails, contradicting themselves and trying to justify the costs even though the credit agreement company confirmed no money was owed. They send correspondence at 4 a.m in the morning! Please believe the negative reviews here.
The lady Michelle Naidoo who dealt with my complaint is unable to understand simple logic. Later correspondence quoted a different sum for money owed, which remains unfair and illogical. They continue to harass me for over 250 pounds threatening to refer me to credit collection.
I have now referred the matter to the Ombudsman. Avoid them at all costs.”
Hi, thank you for your review. We are sorry to read about the poor experience you have recently had with us regarding the cancellation of your policy and letters that were sent. It is not our intention to make our customers feel bullied or threatened so please accept our sincerest apologies if we have made you feel this way. We do appreciate this type of feedback and we will be looking into this further. Thank you. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@vavista.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your review. We are sorry to read about the poor experience you have recently had with us. It is not our intention to make our customers feel dissatisfied so please accept our sincerest apologies if we have made you feel this way. We do appreciate this type of feedback and we will be looking into this further. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@vavista.com, we can then locate your policy and assist you further. Thank you.
“DONT BUY, Worst Insurance company ever, these people are scammers, Please do not buy any cover from them because you will put yourself in their net and they will charge you so much for any cancellation fee that it would be impossible to leave.”
Good day, thank you for your feedback. Vavista aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.
“They are scammers. They will put a debt on your name and threaten you to go to debt collectors if not paid. Do not get insurance from vavista. They are brokers and not an insurance company.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.
Good day,
Thank you for your feedback.
Vavista aims to provide excellent customer service at all times and I am sorry that you feel that we have not done so in this instance.
We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@vavista.com and we can assist you further. Thank you.
