I took a policy out paid in full 29/12/23, a week(05/01/24) later they contacted me saying that they would not honour my NCD so had to pay an extra charge, I shopped around and found an alternative company who would honour my NCD so called backed and cancelled with the 11/01/24 being the last day of the policy, received all the cancellation emails refunds breakdown etc on the 5th,its now 02/02/24 and no refund,conacted today and was told they have 28 days to issue it,what are you doing with my money? nothing takes 28 days absolute joke of a company
3 months ago
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