I had accident and nan fault claim that was hit and run and the claim department said yes this is non fault claim I change my car some refund which I call vivasta like 20 time every day different statment trust me I am very disappointed to give this feedback I had different coumpany insurance in the past it was not like that I leave my refund no need anymore but it is extremely disappointing First person ohh you will be recive in 7 days 2nd , you will be receive in 28 days 3rd , no refund at all 4th , oh once claim department confirmed non fault will straight give you refund 5rth, sorry you are not eligible for refund 6th , no refund All like this which they confirm that it was not my fault and plus give me my access back and no claim bonus .