Avoid this company!! Long and short of it is that I rang at 6.50pm last Friday to change the vehicle on my policy. The guy answered then said he would put me on hold for a minute to check my details (why on hold to check my name and address??) Then 10 minutes later, he came back and started to say that he was unable to hear the phone call! Then funnily enough hung up... I finally reached them today and after (on a recorded phone call) the change of vehicle had gone from £88 extra over the year to £201! They now want almost £800 to cancel the policy, so I am having to take this to ombudsman. I am asking to cancel the policy as I can get the same car insured for half the price with Go Skippy. The call center is based abroad and to be honest, I could barely understand a word the were saying. Poor company and very unprofessional. AVOID at all costs!!