“The customer service was very good but I still cannot open any of the pdfs to view policy etc which is very frustrating. I am a new customer so this isn't very reassuring”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@vavista.com and we can assist you further. Thank you.
“I called the customer care 3 times to renewal, my first call was taken by a lady and she gave me the price details as per my request but she said she can’t send the quote by email, so I said I will call back after reviewing.The 2nd time when I called a male representative attended the call and I gave him the quote number,but the amount he said was different to one given by the other representative, so I requested to provide the breakdown of coverage and extras which are included, at time moment the service representative sounded impatient and rude and acted as if he wasn’t interested in doing business.After few minutes the call got disconnected and he didn’t ring me back.Then later I called again and a lady attended the call and helped me renewing the insurance.I may not renew with Vavista next year as they don’t sound very professional.”
Good day, thank you for your feedback. Vavista aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.
“Tried to charge me £135 arrangement fee for renewal. They had literally done nothing for the two years I was with them.
Left and went elsewhere.
No claims or anything.”
Good day, Thank you for your feedback. Vavista aims to provide excellent customer service at all times and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.
Good day, Thank you for your feedback. Vavista aims to provide excellent customer service at all times and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.
“Due to a named driver not put on insurance and although the policy was 7 days before term started I was going to be charged £25 and £25 to cancel so I cancelled”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you
“On the Daily Mail comparison website it said that courtesy car cover was included, but it wasn’t, it was an extra which made the final premium much less competitive 🙁🙁”
“I would give Vavista 3 stars but its not possible to do that and give a slightly negative review?
I've used Vavista for two years now and been very pleased.Their website its easy to navigate and had no problems with it until my renewal I needed answers to two questions and needed to contact customer service.
After a 40 minute wait I gave up and paid £66.00 more to insure with Tesco.
When will these companies learn that sometimes we don't need to be thanked for our patience and told our call is very important when clearly it isn't.
I don't like leaving negative reviews and I would reccomend this company.
But unfortunately because of my experience I'm unable to rate 5 stars.”
Hi Paul, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
“Not so much issue with getting initial insurance however I am not trying to get hold of them to see why my renewal is double last year and I cannot get through to anyone. The options on the telephone don’t seem to work and I’ve tried them all, feel very disappointed. If only there was a live chat”
“No problem with the getting the insurance, however when calling the customer service number there was no answer after the call had been dialled and on a separate occasion could hear the background sound and people singing but no one was speaking to me”
“Payment / price was good/smooth . Unfortunately didn’t give me the 3rd party extension to drive other cars which I’ve had for the past 20 years of driving with multiple companies (comes in handy when car breaks down or need another car in emergency use). Had to cancel before the insurance even started £25 cancellation fee.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise that we don't offer the driving 3rd party extension. We do appreciate any feedback our customers provide to help us continuously improve our service. Thank you.
“All good until they renewed my policy with out speaking to me and took the money out my account.
Said they had emailed and even though I hadn't responded they just took it upon themselves to renew it anyway. I don't think this is good practice and I probably will not use again because of this.”
Hi Laura, Thank you for your review. We are sorry to read you are dissatisfied with your experience with us and we would like to look into this for you. Please email your postcode and vehicle registration to reviews@vavista.com and we will be able to look into this from there. Thank you.
“Decent quote but absolutely terrible customer service. Had to speak to 4 different staff before finally getting my renewal sorted. They treated me like they were giving me the insurance for free or something. They are lucky I didn’t really have time to search around otherwise I really wouldn’t have renewed with them.”
