Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you
“terrible company, they are very good and very fast about collecting money But when it comes to work ( just to do what every single insurance company have to ) they will not even answer to your call, and when they answer feels like you are talking to wall, they don't want listen what is true because it's not good for them, not profitable. Like I said they very good only when it comes to collect money from you.
I'm horrified, how can you be so irresponsible. I am going to court to complain about them.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email Reviews@Vavista.com. Thank you.
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
“Had accident, car written off less than 24 hours after insuring car. Told I won't get any of my policy back, ripped off, had to pay £260 for one days insurance. Also paid me a grand less than cars value. Bunch of thief's.”
Hi Rich, thank you for your feedback. We are sorry to learn of your dissatisfaction regarding your recent claim. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further with this. Please email reviews@vavista.com. Thank you.
“Had accident, car written off less than 24 hours after insuring car. Told I won't get any of my policy back, ripped off, had to pay £260 for one days insurance. Also paid me a grand less than cars value. Bunch of thief's.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction regarding your recent claim. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@vavista.com Thank you.
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@vavista.com and we can look into this. Thank you.
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the cancellation of your policy and the charges that you incurred. Please note that we do appreciate this type of feedback from our customers as it allows us to look into these problems and we will take your feedback on board. We are always looking at ways to improve our service. Thank you.
Hi Jacek, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
“I got a new job which gave me a company car to use excluding perosonal usage. I phoned up vavista to make the ammendments and I also added my pass plus certificate onto my premium. When checking quotes online I was getting a lot lower prices than what I am currently paying... When discussing this with the agent on the phone and making my ammendments, instead of my policy going down as I am using my car less and have the additional driving course added onto it, the policy went upwards instead. I was told I could cancel the policy and redo a new one however that will have a seperate charge of £220 to do so. So now I am stuck paying more money for a car I use a lot less which makes absaloutely no sense to me what so ever. the agent was 0 help and from her tone of voice I could tell she didnt really care or offer me much advice or even help with this matter. I would not recommend this insurance company to anybody, they just want your money and have 0 care when it comes to dealing with their customers. I even told the agent on the phone I was going to leave negative reviews of the company online, and she shrugged it off, so they clearly do not care for the company they work for neither. if I could give them part of the 1 star I gave them I would!!!”
Hi Peter, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into these calls further. Please email your postcode and vehicle registration to reviews@vavista.com and we can look into this. Thank you.
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
“Don't use this company
There scammed me on my deposit.
Told them about my iva
Give them information on my driving licence
Told them couldn't find my no claims bonus so thay cancelled my insurance and charged me 75 pounds admin 75 pounds cancellation and I lost all my deposit.
When I was on the phone with them they where proper rood saying your folt it's cancelled I asked to speak to management se kept on saying your folt not a nice company”
Hi Jason, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into these calls further. Please email your postcode and vehicle registration to reviews@vavista.com and we can look into this. Thank you.
“I had a right miserable cow on the phone who was about as helpful as a bucket with a hole in it, i wanted to add a vehicle she said no you cant do it, i asked could i amend my policy she said no, then i found out that although i pay for full comprehensive i always thought your covered to drive other cars found out no they don't do that insurance, well and truly disappointed with the way she handled the call. So going to look else where for vehicle insurance and leave these there.”
Hi Mal, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into these calls further. Please email your postcode and vehicle registration to reviews@vavista.com and we can look into this. Thank you.
“Poor customer service.
Expensive for loyal customers.
Poor Refund strategy.
I DID NOT opt in for Auto Renewal (Of my car insurance). However, Vavista charged auto renewal at a higher price without my permission. Even though in the other price comparison websites Vavista's annual quotation was £82 cheaper for me as a new customer. I did not want to pay extra for remaining a loyal customer.
I wanted to purchase the other (cheapest) policy. But Vavista would not refund my money(that the charged for auto renewal without my permission). I had to call more than 5/6 times (needed more than 2 hours of conversation) to chase up the fund. The initial excuses was ''It generally takes 3 days at least to transfer funds", then second excuse was "they took the wrong account number". After holding my fund hostage for 5+ days Vavista offered (as a gesture of good will !!!)to match the price of the other company... few hours before my policy was due to expire.
I could not purchase initially (due to insufficient fund). Later I was left in a desperate situation had to pay a significantly higher price for my yearly car insurance this year. I ended up losing money.
Nightmare experience. Never again Vavista. In my opinion this is one of the worst possible practice of holding on to a loyal customer. The regulators should be monitoring the companies so that the customers don't feel like a hostage and forced to stay in the end.”
Hi Mohammed, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@vavista.com and we can look into this. Thank you.
Hi James, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into these calls further. Please email your postcode and vehicle registration to reviews@vavista.com and we can look into this. Thank you.
“Worst ever customer service. I was a debenhams customer and was moved to vavista. I remained with vavista for 2 years because there is no need to call their pathetic customer service. Customer service is definitely in some far part of the world with English not being their first language so they disconnect the call if you ask them out of their rule book and has no courtesy to call back. At the time of renewal, I got a quote in the renewal invitation email but they increased the insurance premium without any reason.”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@vavista.com and we can look into this. Thank you.
“For several years, I have been a customer of Vavista, formerly Debenham. Until today, I had two cars, a VW Polo and a Peugeot 407, insured with this company. A few weeks ago, the Peugeot 407, broke down. I decided to buy a new one. Today the transaction took place and I became the owner of the third car, the Peugot 508. I decided to transfer my policy from 407 to 508. During the change on the Vavista website on the Internet, there was information about the need to call a consultant. During the conversation, I gave the Peugot registration number 407 and asked for a policy change to 508. I made the payment (almost £ 300), agreed to the amount to transfer the policy seamlessly. What was my surprise when it turned out that my policy had been transferred from the VW Polo (working) to the P 508. I paid £ 300, lost my Polo insurance, and was left with insurance on the broken car that I wanted to scrap. I called again and..."I can't have two cars on one policy and I have to insure my Polo again". What about the Peugeot 407? Should I pay 3 insurance for two cars? Until yesterday, I would give 5 stars, today I give one because you cannot zero. Avoid this company”
Hi Jacek, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@vavista.com Thank you.
“I received a text saying thank you for renewing your insurance with vavista although I never did. When I rang to question the renewal I was told I should of been in touch 4 months before the policy ended if I didn’t want to renew it although my emails I’ve been receiving don’t indicate an automatic renewal and in fact advise me to call to discuss a renewal price.
Now I’m stuck with a policy that is dearer than what I could of got and I’ve been told there is nothing I can do.”
Hi Danielle, thank you for your feedback. We are sorry to read that this happened to you and would like to apologise for this. We do appreciate any feedback our customers provide as it will allow us to resolve any problems that occur and help us to improve our service. We would also like to look into this further for you, please can you email us with your postcode and vehicle registration to reviews@vavista.com so we can assist you further. Thank you.
“Had to cancel after being a customer for a matter of days, after requesting a change in my excess from £200 to £180 this caused the premium to shoot up and they wanted payment on the day. I said can this not be added to my monthly payments as an overall premium and they said no. Which is bad considering its £20 difference in my excess however this was a must for me and since they had no options whatsoever i had to cancel, cost me £20 for nothing but glad i dodged a bullet customer service is terrible took me 6 times to get through to customer service cheap insurance poor service”
Hi Jake, thank you for your feedback. We take customer satisfaction seriously and we are sorry that we did not meet the standards you would expect to see. We would like to apologise for the inconvenience and frustration this would have caused to you. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. Thank you.
