“Had our policy 2 months but had to sell car to due cost of living being high so cancelled our policy & got hit with a £194 cancellation bill,not impressed & will never use again,plant a few trees with cancellation bills like that”
Hi, thank you for your feedback. Firstly, we would like to apologise for the frustration you've recently experienced with us when cancelling your policy. We want you to know that we appreciate your feedback. It will allow us to resolve these issues in the future and hopefully improve them and our services moving forward. Thank you.
Hi Chris, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you’ve recently experienced with us. We do appreciate any feedback our customers provide to help us continuously improve our service going forward. Thank you.
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@vavista.com and we can look into this. Thank you.
“My renewal price is £200 more than last year and I didn't make any claim, plus I try to cancel the auto renewal on the web site and is not working... Really bad service.”
Hi Ruben, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently with trying to cancel your auto-renewal. We would like to help you with this. Please email your postcode and registration to reviews@vavista.com and we can assist you further. Thank you.
“Vavista insurance company when i contacted the custom service to change the place of residence and the car, they said they could not insure the car and told me to look for new insurance when i asked how the reason was not explained to them.”
Hi Vitalii, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@vavista.com and we can assist you further. Thank you.
“Really dissatisfied, my car renwal was coming up I phoned to see how much it was and agreed. They said it would automatically renew only to open a email saying it had been cancelled as my card was out of date. I rang straight away and explained I'd not had any correspondence in accordance to my card. Price went up a extra £160.00 so didn't renew. They said they'd sent a email and letter about my card being out of date. Checked all emails and nothing, no letter. I'd appreciate if they'd send proof of email and letter but nothing. Quick enough to take my money 1st time round.”
Hi Sam, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced whilst renewing your insurance policy. We appreciate any feedback our customers provide to help us to continuously improve our service. Thank you.
“Well i csnt tslk to amyone and it is just hard work cant updaye my details so i might have no no choice to find another company and its not the first time eother it is the worst company ever”
Hi Peter, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@vavista.com and we can assist you further. Thank you.
“Sent a renewal offer. Accepted the renewal offer. Recently moved address so gave the update address.
Was then sent a new renewal offer with an increase of £200. Outrageous. I moved a 10 min drive away.
Vavista essentially blackmailing me and taking advantage to pocket an extra £200. No other details on my policy had changed.”
Hi, Thank you for your feedback. We are sorry to read that this has been your experience with us and we would like to look into this further. In order to do this we will need to locate your policy. Please email your postcode and vehicle registration number to reviews@vavista.com and we will be able to look into this from there. Thanks
Hi Sophia, thank you for your feedback. We take customer satisfaction very seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@vavista.com so we can locate your policy and assist you further. Thank you.
“Won’t insure me on my new car so had to cancel policy on old car and go with different insure,summer set bridges waved the £75 cancellation fee and vavista decided to add an extra £200 on cancellation fee so vavista asking for that”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email your postcode and registration to reviews@vavista.com so we can locate your policy and assist you. Thank you.
“Sold my car got new one asked could I change my insurance over she said the UNDERWRITER said no would I still be keeping insurance on my old car what I have just sold ???? no she’s asking for all sorts of fees..”
Hi Colin, thank you for our feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email your postcode and registration to reviews@vavista.com so we can locate your policy and assist you. Thank you.
“I paid my premium in full on Friday 11th March. On the Saturday I received an email saying sorry you are leaving Vavista. My vehicle was not showing as insured on MID and the portal would not let me log in so I could not prove I'm insured. I then called Vavista to get a recorded message saying that they were closed due to Corona virus. They are closed Sunday so I called Monday. I was told that I had no policy with them and hadn't had a policy since March 2021. After 1 hr 40 minutes I proved them wrong, now waiting for a callback from them after refusing a offer of £10 in way of apology. £10 when I was unable to drive my vehicle all weekend pfft.”
“I paid my premium in full on Friday March 11. I then received an email saying sorry you are leaving, so I checked the MID and my vehicle was not showing as insured. I then called Vavista on the Saturday to get a recorded message saying that they were closed due to Corona virus, Sunday they are closed. I phoned them Monday to be told that I didn't have any policy with them and had not been insured with them since March 2021! (I was with them this past year and had just renewed). I had paid the premium online so I provided the receipt number to again be told no money had been received and that the advisor would send an email to the relevant department which would take about 3 days to be dealt with. I explained that this was not good enough as I can't drive my vehicle as I can't prove I'm insured. I then provided the reference number from my renewal premium and my policy and payment were found. I was on the phone 1 hour 40 minutes to be then offered £10! An absolute insult after injury! Waiting for a call back from the complaints team but on checking my documents they haven't updated my phone number. Disgrace”
Hi Stephen, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service going forward. Thank you.
“ridiculous experience. Customer service is zero. unhelpful. They said they would charge for address change! never heard that before from other company”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing with our customer service recently. We appreciate any feedback our customers provide to help us continuously improve our service going forward. Thank you.
“took my policy with Debenhams who then became vavista and to be honest had no problems after 11 months I received my renewal quote £700+ looked at the various websites to see if can get cheaper and there was some but not that much so decided as it would be easier to stay and accept the renewal quote. phoned today to renew and was told the quote had been withdrawn and the best quote they could get now was £7000+ I kid you not an increase of 1000% now I thought dick Turpin the highwayman was long gone but no he now resides at vavista”
Hi Mr Hoult, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take our customer experience very seriously and appreciate any feedback our customers provide to help us continuously improve our service. Thank you.
“Absolutely disgusting. Paid £118 outright for my insurance (it was an old car). After selling my car and cancelling the insurance they have charged me £60 cancellation fee. That is just crazy. Certainly will not recommend these thieves.”
“Rang tonight about 5 45 was on hold for 18 min with no answer then rang back at 6 30 was again put on hold for a further 8 min the phone then went dead back to dialing tone was trying to contact you to pay and bring my account up to date but unable to get through.”
