Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,592 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,592 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the service provided by Hugo - knowledgable, connected, understood my timescales and provided a very personal service. Recommended!”

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Posted 3 years ago

We treasure the 5-star review of Hugo and his work. Thank you.

Posted 3 years ago

“Kirsty was very helpful from beginning to end and has helped me to set up cover for both of our homes, including one which is often unoccupied for extended periods.”

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Posted 3 years ago

Kirsty is an excellent advisor! We're pleased you had the privilege of experiencing this first hand. Thank you for taking the time to reflect on the experience by writing us a review.

Posted 3 years ago

“Kirsty was extremely helpful, efficient, courteous and responsive. She quickly confirmed that Stanhope might be able to help me secure a substantially better quote than that from my previous provider and followed through with that over the following week. I am extremely pleased with the outcome.”

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Posted 3 years ago

Pleasing review to read, thank you for taking a moment express the satisfaction.

Posted 3 years ago

“Very friendly and efficient service.”

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Posted 3 years ago

Much appreciated Anthony, thank you.

Posted 3 years ago

“When I contacted Stanhope Insurance I was greeted with brilliant customer service and treated with respect and assurance that the company could deal with my requirements. In other words - the chap I spoke with on the phone provided me with everything I wanted and needed. I was extremely impressed with how everything was dealt with - resulting in business for Stanhope Insurance and satisfaction for me. Great job and a big thank you to them!!”

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Posted 3 years ago

Such a great review, David. Thank you. Declan handled your enquiry and we'll be sure to read this. Welcome to the Stanhope community.

Posted 3 years ago

“Good experience with Stuart in setting up a new buildings/contents policy. Good price and very swift, personal and helpful service.”

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Posted 3 years ago

Marvellous review of Stuart and his work. Thank you, Christopher and Margaret.

Posted 3 years ago

“Excellent service. Helped me navigate tricky specs for my insurance needs. Felt the solution they found for me was the best, most affordable scenario. Could not have found on my own. Great communication throughout.”

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Posted 3 years ago

We appreciate you commenting on our communications. We work very hard and slowing down and being present with each person we interact with. Good to know it's working!

Posted 3 years ago

“The advisor I spoke with understood straight away what I needed from the policy and explained everything I needed to know about the policy. I felt I was dealing with a professional.”

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Posted 3 years ago

Declan handled your enquiry, Mona. We will forward this on to him. Pleasing to know you were understood and listened to.

Posted 3 years ago

“Very polite, personable service. Communication hiccup in part due to the Queen’s Funeral - so perhaps more understandable. Many thanks for being able to substantially reduce our Thatched House Insurance.”

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Posted 3 years ago

Thank you Richard for the review. Apologies for the comms hiccup.

Posted 3 years ago

“Straightforward friendly efficient service. Emily listened to the circumstances of my particular situation, swiftly ran through the details required and had me set up with a highly competitive policy soon after. Recommended.”

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Posted 3 years ago

First-rate review. Thank you, Barnaby and welcome to the Stanhope community.

Posted 3 years ago

“Very helpful and informative, thank you”

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Posted 3 years ago

Thank you for writing a 5-star review. Welcome to Stanhope!

Posted 3 years ago

“Very helpful and was able to find the right insurance at the best price. Polite and it was effortless to arrange.”

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Posted 3 years ago

Superb, thank you Maureen.

Posted 3 years ago

“Hugo was really knowledgeable about renovation insurance and helped construct the right policy for our needs.”

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Posted 3 years ago

You are right Peter. Hugo's knowledge on Renovation insurance is second to none on the team.

Posted 3 years ago

“Hugo came back very quickly with a better price than my existing home insurer - would definitely use again.”

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Posted 3 years ago

Thank you very much for the review of Hugo and his work. Welcome to the Stanhope community.

Posted 3 years ago

“Very knowledgeable and helpful nice to be able to speak to a person rather than a machine would highly recommend”

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Posted 3 years ago

100% Organic and free range humans at Stanhope... always! :)

Posted 3 years ago

“Hugo Pollitt was extremely responsive and answered all our questions. This was very helpful given that this was the first time we obtained home insurance, as Americans and purchased our first home (Grade-II listed) in the UK. His service was outstanding! We communicated by both email and telephone.”

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Posted 3 years ago

Very pleasing to read about Hugo's service. Welcome to the promised land!

Posted 3 years ago

“All agents were personable and helpful. However, my enquiry was not followed up and I understand this was due to them changing roles. Then the next agent went on holiday so I was introduced to Sam Meyer who was excellent .”

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Posted 3 years ago

We appreciate the honest feedback around our internal hand over clunkiness. Thank you - this will help to improve our service.

Posted 3 years ago

“My query and subsequent insurance was dealt with very efficiently by Declan”

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Posted 3 years ago

A welcome review - thank you Jennifer.

Posted 3 years ago

“Ryan was very helpful in his advice and was very supportive in the decision making process.”

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Posted 3 years ago

Thank you, David.

Posted 3 years ago

“Found phone communication very good with Ryan,”

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Posted 3 years ago

Excellent Richard, thank you!

Posted 3 years ago

Stanhope Insurance is rated 4.8 based on 2,592 reviews