Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,592 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,592 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Provided what we wanted, helpful and convenient”

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Posted 3 years ago

Thank you Douglas, we appreciate the review.

Posted 3 years ago

“Stanhope only gave me 4 days in which to consider their renewal notice. Their recommended insurer had raised my premium by 22% and was 60% more expensive than the alternative quote which another broker found for me, with equivalent cover.”

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Posted 3 years ago

Mrs Court, yes, we have recently struggled with getting some insurance renewals out on time. Particularly with a couple of difficult insurance products we have on our panel. That said, it is 100% our responsibility to ensure you have enough time to make an informed decision at renewal stage. Whilst it offers no immediate consolation to you, we have made every effort to consolidate our insurance panel to ensure greater controls are in place. We're grateful for your honest review, despite being disappointed to have put you in this position in the first place.

Posted 3 years ago

“Very friendly and helpful in providing the most suitable and competative policy for my home and contents insurance. I have no hesitation in recommending Stanhope.”

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Posted 3 years ago

Heartening to read, thank you, David. We believe Kirsty Scott handled your insurance enquiry and we'll ensure she is aware of the feedback.

Posted 3 years ago

“Very happy and helpful quick and easy good price”

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Posted 3 years ago

Excellent, Clive. Thank you for writing us a 5 star review.

Posted 3 years ago

“Excellent service. Very thorough.”

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Posted 3 years ago

Superb to know! Thank you Colin. Ryan Ottaway has been your insurance advisor to date.

Posted 3 years ago

“Very helpful and polite service from Hugo. Other than a minor problem with payment, all went smoothly. I'd recommend”

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Posted 3 years ago

Sorry to hear about the payment mishap, but we're glad it was sorted in the end. Welcome to the Stanhope community, Helen. We will ensure Hugo is made aware of your encouraging feedback.

Posted 3 years ago

“You were able to insure my house whereas quite a few other insurers wouldn't. Thank you!”

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Posted 3 years ago

We embrace insurance challenges, Clare. Thank you for finding the time to write a review.

Posted 3 years ago

“Efficient adaptable to our needs and pleasant to deal with”

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Posted 3 years ago

Uplifting words, thank you, Leo.

Posted 3 years ago

“Robyn was very professional and answered all my questions. She made the whole process easy”

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Posted 3 years ago

When a non standard insurance enquiry was made to feel easy, we know the advisor has done their job to a very high standard. Thank you for the 5-star review!

Posted 3 years ago

“Excellent service and would highly recommend”

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Posted 3 years ago

Yes! Thank you very much for the 5-star review, Andy.

Posted 3 years ago

“The process was fairly straight-forward, but dropped a star because of a computer glitch that required several conversations to create a document explaining that the policy comprehensively covered an empty property, despite it saying that it didn't.”

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Posted 3 years ago

We'd rather the 4-star review with sincere feedback over a 5-star review with flattery. Thank you for being honest Jonathan. We will ensure this is passed on to Stuart who welcomed you to the Stanhope community.

Posted 3 years ago

“Stuart was very helpful and informative. I felt confident to change my policy to this company and hope the level of service will continue.”

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Posted 3 years ago

We have no plans to reduce our level of service... ! You're in excellent hands and Stuart will be encouraged by your review. Thank you.

Posted 3 years ago

“Very efficient - quick and found a good price with respectable insurer”

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Posted 3 years ago

Top stuff. Thank you, Tom.

Posted 3 years ago

“Very knowledgeable and helpful. We were able to organize insurance straight away.”

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Posted 3 years ago

This is pleasing to read. Thank you!

Posted 3 years ago

“Friendly, knowledgable service, detailed comparison of under writers and well considered recommendation process!”

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Posted 3 years ago

We're appreciative of your considered 5-star review. Thank you, Colin.

Posted 3 years ago

“Easy and comfortable to deal with, organised insurance to meet needs very quickly”

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Posted 3 years ago

Thank you for the 5-star review of Ryan Ottaway and his work, Andy. Welcome to the Stanhope community.

Posted 3 years ago

“Great company deal with.Fast professional service”

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Posted 3 years ago

Invigorating review. Thank you, Dave.

Posted 3 years ago

“Fantastic from start to finish. Ryan guided me and had lots of advice and expertise. Couldn’t have been easier. Thank you”

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Posted 3 years ago

Ryan has been very popular recently, receiving many 5-star reviews like this! Thank you, Rosalind, for taking a moment to write this review.

Posted 3 years ago

“I was very pleased with the service I received from Stuart Knight at Stanhope insurance. He was very knowledgable, courteous and made me feel at ease with the purchase of the insurance oh and he saved me a good deal of hard earned cash. Would recommend to anyone looking for specialist insurance. Thanks. Steve Robinson”

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Posted 3 years ago

Splendid review, Steven. Thank you.

Posted 3 years ago

“Fantastic customer service from Robyn who made it easy and stress free to obtain the cover I was looking for! Would definitely recommend Stanhope.”

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Posted 3 years ago

You have just put together two of our favourite words; 'Stress' and 'Free'! Thank you for being willing to recommend us and welcome to the Stanhope community.

Posted 3 years ago

Stanhope Insurance is rated 4.8 based on 2,592 reviews