Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient, reasonable cost and pleasant staff. I have no experience of how good they are on claims”

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Posted 1 year ago

Thank you for your review Malcolm, welcome to the Stanhope community

Posted 1 year ago

“We had excellent speedy service from Sam. She understood our needs immediately and sought out the best deal for us. She was flexible when our circumstances changed and quick to issue updated quotes. Thank you very much!”

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Posted 1 year ago

Thanks for taking the time to feed this back Jonathan, we want to do all we can to help our customers. We're glad it went smoothly and we're keen to know where we could improve for that extra star!

Posted 1 year ago

“I believe his name is Stuart, the person who I spoke with on the phone. He was very personable and patient. He found me insurance cover for non standard construction bungalow at a very fair premium, and there's a lot included. Very happy with Stanhope Insurance and how I was dealt with.”

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Posted 1 year ago

Stuart is superb at problem finding and we're pleased you experienced this first hand. Thank you for your 5 star review and for choosing Stanhope.

Posted 1 year ago

“Holly Leng was supportive and easy to talk with; she made this whole experience pleasant and easy.”

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Posted 1 year ago

Superb to read. That sounds very much like our Holly, thank you for taking a moment to encourage her and the team.

Posted 1 year ago

“Great service; lovely, friendly staff. Thank you.”

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Posted 1 year ago

Thanks for sharing your experience, Jayne!

Posted 1 year ago

“Excellent service from Vicky Pine. Most helpful and knowledgeable - thank you Vicky”

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Posted 1 year ago

Thank you, Charlotte, for the 5-star review. Welcome to the Stanhope community.

Posted 1 year ago

“Amazing service as always. Absolute pleasure to deal with.”

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Posted 1 year ago

Thank you for your review. We are glad to receive your positive feedback and happy to know that you had a straightforward experience once again.

Posted 1 year ago

“Stanhope provide a very good comprehensive bespoke insurance policy to suit my needs , they are competitive and easy to deal with”

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Posted 1 year ago

We're thrilled that you are happy with our service and we hope to continue providing you with outstanding customer service and insurance solutions that fit your needs. Welcome to the Stanhope community.

Posted 1 year ago

“They are fine but don't seem to go out of their way to find the best price. If they do, it isn't obvious how they are doing that. They were good about reminding me that my renewal was upcoming but only did so with less than a month to go.”

Helpful Report

Posted 1 year ago

Thank you for the transparent review. Clearly, we need to improve our communication skills, ensuring each of our valued clients, like you, are aware of what happens behind the scenes to prepare and issue a renewal pack. Your feedback has been passed on and taken on board.

Posted 1 year ago

“Renewing my policy was fairly straightforward and Abi Diboll, the Client Manager, was helpful and efficient. The actual renewal took a few days, as I was surprised at the high cost. The initial increase requested versus last year was getting on for 20% and, indeed, the cost has almost doubled since 2019. This is why I am only rating Good rather than Excellent.”

Helpful Report

Posted 1 year ago

Thank you for your honest review Peter. Unfortunately it has been well documented that all insurers have seen a big increase in the cost of customer claims, that have been affected by inflation, world events and the rising cost of materials. All of which has affected premiums. You can read more about this in our blog 'Home insurance premiums on the rise: what’s behind the surge?' We're doing as much as we can to ensure our clients are getting the correct cover for their needs at the best prices, whilst still offering a great service. We appreciate your loyalty as a returning customer and for maintaining such a strong relationship with us.

Posted 1 year ago

“Very happy with the service I received. I would like to thank Emily for being very professional in her quotation it was very much appreciated.”

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Posted 1 year ago

We do appreciate your kind comments for Emily and we will make sure she receives your feedback. We are grateful for your 5 star review and welcome you to the Stanhope community.

Posted 1 year ago

“Sam found insurance for us at short notice and was always pleasant to deal with despite us changing the parameters half way through. A professional company.”

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Posted 1 year ago

Thank you for your 5 star review of your experience with us, and Sam in particular. We love Sam, she really is a Stanhope superstar!

Posted 1 year ago

“Excellent service. Very helpful when we had to make a claim.”

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Posted 1 year ago

Thank you for trusting Stanhope and we are sorry to hear that you had to make a claim, we are glad to have been able to help.

Posted 1 year ago

“Very Friendly and helpful. Very determined to find the right product for me.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Stanhope! We are so pleased to hear that our friendly service enabled you to find the best solution for your needs.

Posted 1 year ago

“We had been with another brokers for quite a few years. Suddenly the premium went up by a huge amount. We decided to find another broker who would help with understanding the property better.. Stacey at Stanhope was brilliant and quickly found an insurer who following our completion of a flood questionnaire, offered us a good price, even better than the previous year. She could not have been mores responsive, helpful and understanding. Thank you very much. We await receiving our documents from the new insurer.”

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Posted 1 year ago

An excellent review thank you! It's always a delight to know that Stacey's hard work at finding the best solution for your needs is so appreciated. Welcome to the Stanhope community.

Posted 1 year ago

“Sam helped me get buildings insurance at very short notice. Great service.”

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Posted 1 year ago

Thank you for the 5-star review. Welcome to the Stanhope community.

Posted 1 year ago

“I was pleased to receive a personal visit from my broker, who was very friendly and helpful.”

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Posted 1 year ago

Thank you so much for your awesome 5-star rating! We're glad you enjoyed the experience of working with us, it's always a pleasure to meet our clients face to face.

Posted 1 year ago

“excellent service”

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Posted 1 year ago

Thank you so much for your 5-star review. We very much appreciate this!

Posted 1 year ago

“Careful explanation and tailored to my needs”

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Posted 1 year ago

Thank you again for choosing Stanhope, we're happy we could help.

Posted 1 year ago

“Simple to deal with and everything clearly explained as we worked through the process. Thanks”

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Posted 1 year ago

Thank you so much for your awesome 5-star rating Russel!

Posted 1 year ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews