Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

Write Your review

Tell us how Stanhope Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart Knight was excellent and was extremely helpful and thorough during the whole process. I am happy with the outcome albeit the cost of the insurance is rather higher than expected.”

Helpful Report

Posted 2 years ago

Thank you, Tim, for your 4-star rating of Stanhope Insurance! I am pleased that Stuart Knight was excellent and helpful during the whole process. Welcome to Stanhope.

Posted 2 years ago

“Welcoming, clear, instructive and quick. Ideal outcome secured. A ‘can do’ experience!”

Helpful Report

Posted 2 years ago

Thank you for your wonderful review of Stanhope Insurance, Scott! We are so pleased to know that you had a welcoming, clear, instructive, and quick experience with us. We strive for ideal outcomes for our customers, and it's wonderful that you felt we secured that for you! Thank you again for your kind words and 5 star rating.

Posted 2 years ago

“Very good service and options”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Richard!

Posted 2 years ago

“I have found Stanhope staff pleasant and helpful to deal with. My insurance renewals clashes with holidays and I rely on the help of Stanhope.to allow a stress free holiday.”

Helpful Report

Posted 2 years ago

Thank you for choosing to renew with us, David. We are so glad we are able to ensure that you have a stress free holiday!

Posted 2 years ago

“In dealing with Stanhope Insurance I found that Donna Sankey was efficient, professional and very prompt in providing a quotation for my stamp collection ensuring that it would be properly insured. The quote, that I accepted, was very competitive. The entire process was smooth and I would not hesitate to recommend Stanhope as an insurance provider.”

Helpful Report

Posted 2 years ago

We are so glad that Donna was able to help you insure your stamp collection. Thank you for choosing us at Stanhope!

Posted 2 years ago

“Client documents - some were initially missing and another was erroneous when it was eventually sent. Stanhope had no idea if there was a fee for the medical screening call with Covea Insurance (whereas I was pretty certain there was). When I contacted Covea Insurance to do the screen I asked if there was a fee and they told me there was not. Subsequently, after I had accepted the renewal quote and paid Stanhope contacted me to say Covea had decided there was a fee for the medical screen - £85.00. So, when RENEWING a policy with Covea, when there HAS NOT BEEN ANY MEDICAL CHANGE IN THE PAST 12 MONTHS Covea charges £85.00 for a ~5 minute medical screen by phone. As of now, I haven't paid the fee.”

Helpful Report

Posted 2 years ago

Thank you for the honest review of your experience. We apologise for the poor service received and will ensure to learn from this.

Posted 2 years ago

“Great great”

Helpful Report

Posted 2 years ago

Thank you!

Posted 2 years ago

“Amazing service, really creative and worked so hard to find me a solution”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Jonathan.

Posted 2 years ago

“One of the factors that had originally appealed to me and made me decide to go with Stanhope was having a dedicated advisor. Unfortunately this has not proven to be the case as I have been contacted by 3 separate people about a renewal of my policy and not received a response from my original advisor. Otherwise happy with the policy and coverage. Not needed to claim on it so can't otherwise comment on Stanhope.”

Helpful Report

Posted 2 years ago

We apologise for the less than savoury experience of Stanhope insurance. We'll ensure to learn and improve from this experience.

Posted 2 years ago

“Pragmatic, responsive and easy to deal with”

Helpful Report

Posted 2 years ago

Thank you for your review, Louise!

Posted 2 years ago

“Very helpful, professional, and knowledgeable.”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Valarie!

Posted 2 years ago

“Very professional and helpful”

Helpful Report

Posted 2 years ago

Thank you!

Posted 2 years ago

“Prompt and easy renewal process. Polite staff . Would certainly recommend them.”

Helpful Report

Posted 2 years ago

Thank you for renewing with us, Elaine!

Posted 2 years ago

“Stanhope account manager Vicki Pine was very helpful & very informative.”

Helpful Report

Posted 2 years ago

Thank you for your kind words about Vicky, Ian. We will ensure this is passed on to her.

Posted 2 years ago

“Very professional and efficient”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review.

Posted 2 years ago

“Donna did a fantastic job to put a new buildings and contents insurance in place at very short notice. She really went out of her way to understand our requirements and priorities and came up with a couple of excellent options. Highly recommended!”

Helpful Report

Posted 2 years ago

Refreshing review, Trevor. Thank you and welcome to Stanhope.

Posted 2 years ago

“I received email notification of the expiry of my policy, together with a telephone call which promoted my memory for the renewal! I then spoke with Carl Rooney, who was knowledgeable, helpful & explained the necessity regarding the change of my policy, renewal & payment were set in place. The whole transaction was very smooth & painless. good, friendly service! Thankyou 🙂 a pleasure to do business with Stanhope Insurance. Regarding questions below - N/A - as only arranged yesterday & therefore not yet received.”

Helpful Report

Posted 2 years ago

Thank you, Gillian. We have forwarded your review to Carl who was greatly encouraged by your feedback.

Posted 2 years ago

“If only all companies were as professional as yours! Very helpful and a pleasure to do business with Thank you Carole Crame”

Helpful Report

Posted 2 years ago

So glad to hear, thank you Carole.

Posted 2 years ago

“Positive experience all the way though. Still expensive but less than the previous insurer. Very responsive customer service during the process.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Stanhope Insurance. We are glad to hear that you had a positive experience all the way through, and that you appreciate that we are less expensive than your previous insurer.

Posted 2 years ago

“Fantastic customer support. The renewal was cheaper, they shopped around for the best price”

Helpful Report

Posted 2 years ago

Thank you, Denis. We appreciate the 5-star review.

Posted 2 years ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews