Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very competent and friendly team.”

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Posted 2 years ago

Thank you for your kind words, Christopher.

Posted 2 years ago

“Very quick and helpful in finding the best cover for us, at the best price. We insure two homes, neither completely straightforward, with the help of Matthew Ashton at Stanhope and can thoroughly recommend them.”

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Posted 2 years ago

Thank you for your lovely words, Hugo. We love the complex risks and we are glad that Matthew managed to get it sorted for you!

Posted 2 years ago

“Found me the ideal package, dealt with my queries, was charming on phone. Excellent all round”

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Posted 2 years ago

We are so glad we managed to find you your ideal insurance, Colin!

Posted 2 years ago

“Emily was very helpful, knowledgeable and friendly. I received a professional and personal service and would definitely recommend.”

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Posted 2 years ago

Thank you for the lovely comments about Emily, Clara. Welcome aboard with Stanhope!

Posted 2 years ago

“Very quick and easy service. Lovely staff who know what they are talking about.”

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Posted 2 years ago

Thank you for the lovely review Rebecca! We pride ourselves ensuring our knowledge is extensive, regardless of the product, so knowing that you have experienced this is fantastic.

Posted 2 years ago

“Quite slow to respond when queries submitted.”

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Posted 2 years ago

We are sorry that the service received fell below our normal standards. We have fed back to the relevant people to ensure this doesn't happen again.

Posted 2 years ago

“Great support, reactivity from Declan, who understands what service means. I would highly recommend!”

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Posted 2 years ago

Thank you for your kind review!

Posted 2 years ago

“Just got told by this company that my quote was declined. I am a 49 year old gas technition with a perfect 999 experian and 1000 clear score rating and no history of claims. I have been discriminated as woking a a gas installer. My son who is also 25 years of age and has a Masters degree in physics has also been declined because he is under 30. Absolute joke and a waste of time”

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Posted 2 years ago

Thank you for the honest feedback. Having a clear aim and vision means that, sometimes, we will not align with a prospect. We are inclusive, anyone can make an enquiry with us, but we're also exclusive in terms of who we arrange insurance for. It's our mandate that everyone feels welcomed when talking with us, further, it's paramount that each person we interact with is treated with respect and kindness, even if the outcome is not favourable. Regretfully, we couldn't help you today but thank you for the enquiry,

Posted 2 years ago

“xxxxxxxxxx”

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Posted 2 years ago

Thank you! That's a lot of kisses for a broker, but we'll take it.

Posted 2 years ago

“Easy Company to deal with, not pushy. Efficient and professional. Chantelle was all over it.”

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Posted 2 years ago

Thank you Paul for your lovely words! Chantelle is a fantastic account handler and we will ensure this is passed on to her.

Posted 2 years ago

“Very pleasant and helpful.”

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Posted 2 years ago

Thank you very much for your 4-star rating of Stanhope Insurance, Michael! We really appreciate it. We are so glad that you found our staff to be very pleasant and helpful.

Posted 2 years ago

“I have been very pleased with the service received - Stan Ottaway looked after my needs and sorted out the required cover quickly and efficiently.”

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Posted 2 years ago

Thank you, Gavin. We are glad that Ryan got it all sorted out for you!

Posted 2 years ago

“Very happy with service”

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Posted 2 years ago

We are glad you are a happy client! Thank you for the 5 star review Ian.

Posted 2 years ago

“If you are looking for specialist insurance, look no further than Stanhope. Excellent communication and crystal clear insurance. Thanks again for hassle free renewal process, cheaper than last years premium. Would not hesitate to recommend to anyone.”

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Posted 2 years ago

What a review! Thank you so much for choosing to renew with us, Steven.

Posted 2 years ago

“As always, friendly, professional, knowledgeable and reassuring.”

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Posted 2 years ago

Thank you for the 5 star review, Mr Elford. We appreciate you renewing with us.

Posted 2 years ago

“Made contact in good time prior to renewal of insurance”

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Posted 2 years ago

We are so glad that our renewal process worked for you, Trevor! Thank you for trusting us with your insurance for another year.

Posted 2 years ago

“Matthew is extremely knowledgeable and was super efficient when organizing our complex household and contents insurance requirements. Thoroughly recommended! If only there were six stars . . .”

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Posted 2 years ago

Thank you taking the time to leave us a review, Ken. Six star button pending...

Posted 2 years ago

“Stanhope went through my needs in detail and found a policy that suited my needs at a good price”

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Posted 2 years ago

We are glad that we managed to help you, Simon!

Posted 2 years ago

“great service & very helpful”

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Posted 2 years ago

Thank you for the 5 star review, Andrew.

Posted 2 years ago

“Very responsive team, answer all your questions quickly”

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Posted 2 years ago

Thank you for your kind words.

Posted 2 years ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews