Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

Write Your review

Tell us how Stanhope Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As normal professional and customer friendly”

Helpful Report

Posted 2 years ago

Thank you for the lovely words, David. Thank you for renewing with us.

Posted 2 years ago

“Excellent”

Helpful Report

Posted 2 years ago

Mr Cooper, thank you for the 5 star review of Sarah's service!

Posted 2 years ago

“Very efficient, helpful and listened to the areas which needed cover. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for the kind words, David. We are glad to have you with us at Stanhope.

Posted 2 years ago

“My request was dealt with by Stuart very speedily and we got just the insurance we wanted for a reasonable price. Very impressed with the service.”

Helpful Report

Posted 2 years ago

Thank you for trusting us with the insurance Annette. Stuart is fantastic and we are glad you got to experience his great service!

Posted 2 years ago

“Very helpful staff dealing with my renewal. Would certainly recommend.”

Helpful Report

Posted 2 years ago

Thank you for the review David and thank you for renewing with us!

Posted 2 years ago

“Stanhope, represented by Andy Good, was proactive and very responsive in the renewal of our homeowner's insurance. We especially appreciate the initiative you took to find an alternative market as the renewal premium on our expiring policy was increasing substantially. Stanhope then made a recommendation that we remain with our existing carrier and explained why. We appreciated this effort and we remained with our existing carrier.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave such a great review Marianne. We are glad that Andy gave such excellent service!

Posted 2 years ago

“Good service”

Helpful Report

Posted 2 years ago

Thank you for the review Bradley!

Posted 2 years ago

“Helpful broker and excellent deal”

Helpful Report

Posted 2 years ago

We will ensure to pass the lovely feedback to Vicky, who sourced your policy for you. Thank you for trusting us with your insurance!

Posted 2 years ago

“Very straightforward process with clear and timely input from Matthew from start to getting the program on cover”

Helpful Report

Posted 2 years ago

Thank you for the review about Matthew's service!

Posted 2 years ago

“This review is 100% due to the service of Ryan Cunningham. He is a star on your team!”

Helpful Report

Posted 2 years ago

Thank you for the positive review of Ryan, Danielle!

Posted 2 years ago

“Disappointed with price increase - nearly double shouldn't happen”

Helpful Report

Posted 2 years ago

We are disappointed to read this review. On claims free risks we are currently seeing an average increase of 18-22%, and on risks with claims we are seeing increases well beyond this. Indexation for sums insured alone is sitting around 12-14% due to rising cost of rebuilding properties, meaning that we are covering you for an uplift in your sums as well as then factoring in rate increases. We have passed on your feedback to the relevant person internally to review further - we are sorry that you are not happy with the increase but we trust you understand the reasons why.

Posted 2 years ago

“I have found your service, people and support to always be excellent. In particular I would like to thank Carl Rooney.”

Helpful Report

Posted 2 years ago

Thank you for the kind words about Carl - he is fantastic!

Posted 2 years ago

“Helpful & responsive team. Found a good deal, followed up and contacted me when they said they would.”

Helpful Report

Posted 2 years ago

It is not surprising that you have given such fantastic feedback as you have Danniella as your account handler! Thank you for trusting us with your insurance.

Posted 2 years ago

“Very proficient and helpful”

Helpful Report

Posted 2 years ago

They are great words to use to describe your account handler, Jacky!

Posted 2 years ago

“Exellant experience and client service!!”

Helpful Report

Posted 2 years ago

Thank you for the positive review!

Posted 2 years ago

“I was treated as a valued customer”

Helpful Report

Posted 2 years ago

Thank you for the lovely review Tracey!

Posted 2 years ago

“I've given 'Excellent' to the account manager for his personal email communications. They were professional and articulate, particularly regarding the sudden charging for administration. Having so said, I was not impressed with the way the new admin charge had crept in without specific comment and justification. I'd already had the same experience when renewing our personal insurance policy and the charge had been rescinded. In this case, the account manager did the best he could with achieving a 50% reduction 'on this occasion'.”

Helpful Report

Posted 2 years ago

Thank you for leaving a great review of Steve's service.

Posted 2 years ago

“Consistent and timely renewal of policy while explaining alternatives available”

Helpful Report

Posted 2 years ago

Thank you for the great review of our renewals process!

Posted 2 years ago

“Our experience of Stanhope has been very good indeed. Chantelle was so helpful making requested changes to our insurance and made some helpful recommendations for heating a thatched cottage”

Helpful Report

Posted 2 years ago

Thank you for the lovely review, Lynn! We are lucky to have Chantelle as an account handler - she certainly knows her stuff.

Posted 2 years ago

“Very helpful advice and proactive in obtaining competitive quotes. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for your review, Mandeep.

Posted 2 years ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews