REGULATION Reviews

Name: REGULATION
Address: 13A Bateman Street, Soho, London, W1D 3AF, London
Rating: 4.80

4.8 Rating 4,093 Reviews

96 %

of reviewers recommend REGULATION

4.8

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About REGULATION:

REGULATION has over 35 years of experience in manufacturing and retailing male fetish clothing & accessories in the UK.

Established in 1991, we specialise in high-quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish Scene as a whole.

Visit Website

Phone:

02072260665

Email:

support@regulation.co.uk

Location:

13A Bateman Street, Soho, London, W1D 3AF
London
W1D 3AF

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still waiting for the delivery...”

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Posted 3 months ago

“Won't exchange an item after it broke within the first 48 hours of receiving Vinyl trousers split on the seam which is a clearly a manufacturing defecet best they offered was store credit”

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Posted 3 months ago

“Haven’t yet received the item I purchased. It’s only been 10 days though so there is still time.”

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Posted 5 months ago

Hi Richard, I'm sorry to hear your order is taking longer than expected to arrive. I've taken a look and it seems to have arrived at your local sorting office and is currently undergoing customs checks - it should hopefully be with you very soon! Kind Regards, Aryn.

Posted 5 months ago

“The product was defective. I have returned it and requested an exchange, or failing that a refund. So far I have had no indication that either is forthcoming.”

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Posted 5 months ago

Hi there, I'm sorry your return is taking longer than expected to be processed - returns are typically processed within 2-3 working days as our dispatch team need to process all incoming mail, but we'll get the return processed for you as soon as possible! We apologise for any inconvenience caused.

Posted 5 months ago

“did not got it yet.......:-(”

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Posted 5 months ago

Hi Marc, I'm sorry to hear your order hasn't arrived yet. A member of our support team will be sending you an email shortly so we can get your order in your hands as quickly as possible. Please keep an eye out for it.

Posted 5 months ago

“Shipment was lost never received my shipment After 30 days I can send a claim. Hopefully I get my money back”

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Posted 8 months ago

Hi Edwin, I'm sorry to hear your order is taking longer than expected to arrive. I've taken a look and it seems the shipment is still within its standard delivery time and isn't running late yet, but please do let us know if it doesn't arrive and we can arrange for a replacement for you - Aryn.

Posted 8 months ago

“Mein Paket kam leider nie bei mir an und wurde aufgrund von Zustellung per Einschreiben direkt wieder zurück gesendet! Leider war es auch nicht möglich die Ware in der Post direkt abzuholen”

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Posted 10 months ago

Hi Michael, We're sorry you haven't recieved your parcel. Your tracking indicates a delivery attempt was made. Our support team will be in touch shortly.

Posted 10 months ago

“I had custom ordered a latex garment. The wait time for production was very reasonable. The garment, however, arrived defective. In addition to my disappointment for having received a defective garment, I have had to pay an additional 100 EUROS in customs and handling fees, to receive the defective item, only to have to file a refund request and go through the process of returning the item, having now been left without the garment and 100 EUROS paid in customs and handling fees. REGULATION do not return/refund VAT paid, not even when the item is defective. And in this case, they did not offer any form of compensation. Nothing at all for having sent a defective item, and for having put me in a situation where I am to pay 100 EUROS unnecessarily. The service I have received from this vendor has been abysmal. No, never again!”

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Posted 1 year ago

Hi there, I'm sorry to hear there's a problem with an item you received. I've taken a look and can see your return request has come through, although we're not seeing any emails about the problem. A member of our support team will be reaching out to you right away to help put everything right for you and we apologise for any inconvenience caused - Aryn

Posted 1 year ago

“I won't buy anything from your store again, and I won't recommend it to others because you violate my privacy as a buyer by revealing what is in the package on the label!!!”

Helpful Report

Posted 1 year ago

Hi Gytis, I'm sorry to hear you feel your privacy has been violated. We take special care to sanitise the names of our products as they appear on customs declarations, but we aren't able to completely remove this information as it is required for items to pass from one country to another. If you feel one of the items on the declaration isn't as discrete as you would like, please let us know which item it is and we will make changes to its shipping title for any future shipments. Kind Regards, Aryn.

Posted 1 year ago

“Good day Regulation My products were not repaired professionally. The double leather reinforcement that I sent back is completely missing! Order no.: R-2192691 Repair no.: R-2194051 Return costs: 25 CHF When I buy a new product, I want a new product and not a repaired product! I was also promised that the costs for the return shipment would be paid by you. These were not paid either! I am very angry about the effort and the not professionally repaired product! I expect a quick solution without long waiting times. Can you replace the product with a new one in perfect condition and reimburse me for the cost of returning it?”

Helpful Report

Posted 1 year ago

Hi Manuel, I'm sorry to hear your repair doesn't meet your expectations. All of our repairs are completed by professionals and it saddens us to hear that it isn't the quality you were expecting. We can absolutely assure you that the original item was new and not something that had been previously repaired. I'm also sorry to hear you're still waiting on the shipping cost reimbursement you were offered - transactions usually take a few days to clear but that should be with you within 5 working days. Please keep an eye out for that refund in your bank statement when it clears, and do let us know if it hasn't arrived within this time - Aryn.

Posted 1 year ago

“Not received yet”

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Posted 1 year ago

Hi Christopher, I'm sorry to hear your order hasn't arrived just yet - it looks like the address was incomplete but we've now been in touch with you and received the completed address, so we'll get the package shipped back out to you as soon as possible. - Aryn

Posted 1 year ago

“Long delivery time wait and I couldn’t return item in the store. Still waiting for my refund.”

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Posted 1 year ago

Hi Konrad, I'm sorry for the trouble with your order. You can 100% return the item to our London Store if that's easier for you, and we offer this for all customers. We just ask that the returns form at regulation.co.uk/returns be completed first. It looks like we're still waiting for the return to arrive back at our warehouse but once it has arrived we'll be able to process your return for you. - Aryn.

Posted 1 year ago

“Had a made to measure sleep sack but did not fit Travelled up again for re measure this time arrived perfect Costing me 2 days of work and fuel but was i offered any compensation because it was there fault NO”

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Posted 2 years ago

Hi Michael, I'm sorry for the trouble with your order and the inconvenience you went through. We try our absolute best with our made-to-measure service to make sure we get it right the first time, but unfortunately making something to someone's measurements isn't an exact science and we sometimes miss the mark. We always make sure to put this right, however, and offer either online or in-person measurement appointments to make it as convenient as possible. We're very glad to hear you have a sleepsack you're happy with now, and hope that we can do better for you in the future - Aryn.

Posted 2 years ago

“Didn’t get it yet”

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Posted 2 years ago

Hi Cees, I'm sorry your order hasn't arrived just yet - it looks like it was shipped around a week ago and is currently with your local customs office. Please do keep an eye out for any contact from them as they may be in touch about the import, but hopefully, it will be with you soon! - Aryn

Posted 2 years ago

“Disgusting service on the phone by a staff member when asking fir advice was rude and thought was funny that i was having issues with an online order and wasnt interested in helping i am Leaving the country and have no way of getting an order that should be here tomorrow asked advice was told not his problem and no advice z£700 spend and no support online and store was to a point rude unhelpful and basically uninterested as not his problem Am now in process of reviewing everywhere as i am sivk of poor rude and ingnirant service”

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Posted 2 years ago

“Please do not use Fedex for deliveries. They are inconsistent, unhelpful and overall quite rude. They won't deliver packets on the weekend, not do they want to leave it in the mailbox as it's "too big" when all I ordered was a mask. I can't change the delivery date, options or anything at all so basically the packet is held hostage and I won't be seeing it for weeks or even monthes. Don't use fedex please...”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear you have experienced problems with FedEx in the past. We offer a variety of different shipping options and depending on the destination, customers can pick from Royal Mail, UPS, DPD or FedEx options at checkout. We take on board all feedback and are constantly monitoring our courier partners to make sure everyone is provided with the best service possible! - Aryn

Posted 2 years ago

“Defective product. Still attempting to return and seek a refund”

Helpful Report

Posted 2 years ago

Hi Ronaldo, I'm sorry to hear there's a problem with your order. A member of our support team will be in touch shortly to help get this sorted for you - Aryn.

Posted 2 years ago

“First of all the shipping was over a month. Second the parcel was not very discreet as promised. I have bought a lot of gear over the years and the customs label is usually very discreet too.. It could have said “Singlet”, but instead you write the full description of every item..Fuckbody, rear zipper etc.. Third. The package had been opened. Poorly packaged. God knows by who.. Very acward picking up my parcel at the post office in my small town where I know every person working there. Very dissapointed.”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear your order took longer than expected to arrive - we get our orders shipped out as quickly as we can but sometimes there can be delays with the couriers we use. We're constantly looking out for changes in their services and offering the best service and prices for shipping that we can, but sometimes they fall a little short. We take on board all feedback and will be keeping an eye on the service to make sure there isn't any further trouble, and we'll take a look at how our dispatch team packages these particular items to make sure future packages are extra secure and don't get damaged on their way to their new home! - Aryn

Posted 2 years ago

“No information on customs fees at all. --> Please delete all my customer data. I will NEVER order from Regulation London again. I am very sorry about that, because I like your wide numbers of offers. Regards Marten ----------------------------------- Hi Marten, I'm sorry that you weren't aware there would be import fees to pay on your order and can understand how frustrating that would be after waiting for the package to arrive - unfortunately, once the UK had left the EU, import fees have been imposed on goods arriving to the European Union from the UK. We have a number of measures in place, such as the IOSS process that allows for prepayment of local taxes on orders under 150€, but as your order was above this threshold it did not qualify. Regrettably, these import fees will need to be paid - for more information, we'd recommend contacting your local tax office and asking them about import fees and if there are any exceptions you might be able to apply for. -- Best regards, Aryn (They/Them) REGULATION Customer Support Tel: +44(0) 207 226 0665 London Store: REGULATION, 13a Bateman Street, Soho, London, W1D 3AF REGULATION.CO.UK Marten WILHELM wrote: Hi Regulation Team, just a few minutes ago my long expected delivery from Regulation London (R-2158621) arrived after two weeks in transit. That´s the good news. With that I received an 70 Euro customs receipt ....!?!? I really cannot believe that. I am really really disappointed and to tell the truth: I am angry. As I placed the order there was no information about additional customs fee I need to pay: ORDER TOTAL £235.49 Includes £0.00 tax and £13.00 shipping. Paid Via: Mastercard Card Payment I ordered gear for 267.72 EUR (235.49 GBP) and now I have to pay 70€ more...? Sorry, that is really going to far for me. I really like the harness and the mask. But 330 EUR ...? No...! I had to borrow the 70€ from a neighbor in order to receive the packet. DHL told me: "You pay, or it will go back to England..." I somehow fell like a criminal. Please let me know, if there is any way to get a refund for the customs fee. Find the receipt for the customs fee attached. Regards Marten”

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Posted 2 years ago

“My ID number appeared on the cover of the delivery note, it was not hidden a bit, and now maybe people all over the world know my personal information!!!”

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Posted 2 years ago

Hi there, I'm sorry that your ID number appeared on the outside of the package. Unfortunately, our couriers have requested this detail be added to the shipping label as it must be added for all imports from outside of China. Any packages that are sent without a resident ID on the shipping label might be destroyed or returned. We double-checked this with our couriers to make sure it is correct and, regrettably, it is unavoidable.

Posted 2 years ago

REGULATION is rated 4.8 based on 4,093 reviews