REGULATION Reviews

Name: REGULATION
Address: 13A Bateman Street, Soho, London, W1D 3AF, London
Rating: 4.78

4.8 Rating 2,946 Reviews

95 %

of reviewers recommend REGULATION

4.8

Based on 2,946 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About REGULATION:

REGULATION has over 30 years of experience in manufacturing and retailing male fetish clothing & accessories in the UK.

Established in 1991, we specialise in high-quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish Scene as a whole.

Visit Website

Phone:

02072260665

Email:

support@regulation.co.uk

Location:

13A Bateman Street, Soho, London, W1D 3AF
London
W1D 3AF

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REGULATION 5 star review on 4th October 2021

154

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I expected the items more real and not so plastic”

Helpful Report

Posted 7 months ago

“Regulation always has great products, and I've bought much from them. I was disappointed when they sold their new FMJ08 gas mask as an S10.2, only to change the name and price after I purchased it. However, they offered a partial refund for the product, which is awesome!”

Helpful Report

Posted 7 months ago

Hi Chase, We apologise for the communication on this product. There was a miscommunication between our buyers and our marketing team which we've now corrected. We believe the FMJ08 it's a great gas mask and we've tested our stocked units for quality but we understand your frustration if you made a purchase expecting a British Avon S10. We'll be in touch with you via email shortly to offer you options for a resolution. Kind regards, Pete

Posted 7 months ago

“As a service themselves overall quite good, however like most companies in this industry some of the items sold are not always... fully tested, or say that they are "safe" and "tested" when in-fact they are not. One of the products I purchased started to degrade rapidly within the first few weeks, after some research I discovered that the material of the product was nowhere near safe for internal use despite it being marketed as "Body safe". The company itself do sell some good products at a moderately competitive price. Just make sure to check the materials and search other websites or manufacturer pages for confirmation that they are actually safe. --Edit-- This review was after having purchased a silicone product and previously purchasing a PVC one. It is for your service not the product itself. However, looking at the products you sell can say a lot about you as a company. So *inhale*… The PVC product I purchased was marketed by you as “body-safe” and “easy to clean” which is itself contradictory as PVC is porous so (regardless of method or storage) cannot be entirely cleaned. PVC also commonly contains phthalates (or equivalent) for softening the plastic. Phthalates and some of their equivalents have been linked to asthma, attention-deficit hyperactivity disorder, breast cancer, obesity, type II diabetes, neurodevelopmental issues, behavioural issues, altered reproductive development and male fertility issues. Which is why they are outright banned in most regulated industries (such as children’s toys), unfortunately the sex toy industry is one of the most poorly regulated. As such, consumers depend on companies such as yourself to be truthful and not misleading. You do sell some high quality, legitimately safe items and for anything silicone or external I would still consider your site. However, I cannot in good conscience recommend you to others due to the misleading information (on some of your lower quality items), which could cause serious bodily harm.”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry you weren't happy with the item you received. The toys we sell are tested by the manufacturers and considered body safe and would only become unsafe to use through misuse or lack of care. Some materials can degrade when they come into contact with other materials and so care should always be taken when using and storing items - it's generally advised to store toys separately to stop interactions between different materials from happening, and to make sure you are using the correct lubes for each material. The order for which you are reviewing does not contain any insertable items, and only features an item made of high-quality silicone, however. If you ever have any concerns about items we sell please don't hesitate to get in touch with our online team, who will be happy to help - Aryn

Posted 2 years ago

“Bad order not delivered in a week. Not send to the netherlands almost a week not deliverd to PostNL in the netherlands”

Helpful Report

Posted 2 years ago

Hi Johan, I'm sorry you haven't received your order yet. Your order was dispatched the first working day after you had placed your order, and shipping to the EU can take up to 10 working days, so there's still a little bit of time before it's late. It should hopefully be with you soon! - Aryn

Posted 2 years ago

“Great quality belt. Perfect fit for my rubber jeans. Very happy.”

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Posted 2 years ago

“Excellent craftsmanship with all of their products, great customer service, and shipping is extremely fast (not to mention packaged well).”

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Posted 2 years ago

“Great Company Love there Toys and products, I recently ordered some plugs and a pair of toe socks from them and the quality and discreet delivery was great. I will be ordering more Items and posting more of there gear on Instagram for sure.”

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Posted 3 years ago

“Hi Just to say a big thank you to REGULATION excellent service, prompt delivery and great products,have had great fun with my purchases and would definitely recommend that you treat yourself during these difficult times.. Keep it up guy xxx Gerry”

Helpful Report

Posted 3 years ago

Thanks Gerry! All the best.

Posted 3 years ago

“Mister B Urban Football Socks, love the socks especially inside pocket very useful.”

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Posted 3 years ago

“Brilliant product range and first class customer service. The mail order option ensures speedy delivery in discreet high quality packaging.”

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Posted 3 years ago

“i love your store, best quality at the best price. Special requests are always taken into account and Jason is also a super nice and helpful employee, although it hurts my wallet a bit, I couldn't help but place another big order yesterday. Thanks a lot! and happy new year!”

REGULATION 5 star review on 30th December 2020

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Posted 3 years ago

“Good follow up service - item was a little late and Regulation got back immediately with fall back plan. Needless to say item arrived the next day”

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Posted 3 years ago

Hi Matt, I'm sorry to hear you haven't received your order as soon as expected. Our support team will be in touch shortly to help track down your order. Kind Regards, Aryn.

Posted 3 years ago

“Kris is really friendly, and the few questions I’ve asked he’s been really knowledgeable and offered support on his recommendations which has been helpful. All the rubber products I’ve ordered have been of a really high quality, you really will not regret a purchase from Regulation!”

Helpful Report

Posted 3 years ago

REGULATION is rated 4.8 based on 2,946 reviews