REGULATION Reviews

Name: REGULATION
Address: 13A Bateman Street, Soho, London, W1D 3AF, London
Rating: 4.80

4.8 Rating 4,095 Reviews

96 %

of reviewers recommend REGULATION

4.8

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About REGULATION:

REGULATION has over 35 years of experience in manufacturing and retailing male fetish clothing & accessories in the UK.

Established in 1991, we specialise in high-quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish Scene as a whole.

Visit Website

Phone:

02072260665

Email:

support@regulation.co.uk

Location:

13A Bateman Street, Soho, London, W1D 3AF
London
W1D 3AF

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on the 14th of December for next day delivery paying an extra £6.20. Still don't have the item. I have contacted about this and been told when 'the item that was with DPD in a Damaged box letting the world know what I ordered' is returned to them I will be sent another item....I'm still waiting surprised there was no mention of a refund on my extra next day delivery charges though I guess I'm still expected to pay those even though its going to be closer to a month by the time it actually gets here considering I have no dispatch information and we are now on the 29th December and have new year delivery times to look forward to.”

Helpful Report

Posted 2 years ago

Hi Garry, I'm sorry your package got damaged in the post and was returned to us - we'll definitely look at how this particular item is packaged in the future, and file a complaint with DPD over their rough handling of it. It's arrived back with us now, and once our dispatch team has given it a once-over to make sure the item itself isn't damaged, we'll get it sent out to you again. Once again we're very sorry your item didn't arrive safely and in time, and apologise for any inconvenience the delay has caused you - Aryn

Posted 2 years ago

“Je suis très déçus . A la fois c’est pas du cuir mais un simulé cuir et la taille n’est pas bonne.. C’est de la vente tromperie”

Helpful Report

Posted 2 years ago

Hi David, I'm sorry the boots you've ordered don't meet your expectations. The Embossy boots are made from genuine leather, but we understand they might not be quite the look you're looking for and you are welcome to return them using the following link: regulation.co.uk/returns

Posted 2 years ago

“Seit 10 tagen ist mein Paket unterwegs leider habe ich keine schnelle Lieferung erhalten. Schlechter service”

Helpful Report

Posted 2 years ago

“Shipping was fast. But after 2 times use the toy broke. The strap that you put around your balls broke.”

Helpful Report

Posted 2 years ago

Hi Matthias, I'm sorry to hear your toy broke so soon after receiving it! Our customer support team will be in touch shortly to arrange a replacement for you - Aryn

Posted 2 years ago

“you emailed me on 24th oct to say my goods were on their way - i have not received them!”

Helpful Report

Posted 2 years ago

Hi Andrew, Thanks for your feedback. Your package was shipped on 24th. There have been some delays due to the industrial action of Royal Mail staff. Your package should arrived this week but please do get in touch if nothing arrives and we'll investigate further. Warm regards, Pete

Posted 2 years ago

“Will send you one,once I receive the order...thanks...so far Fernando has receive nothing yet. So much for Brexit😤.”

Helpful Report

Posted 2 years ago

Hi Jose, Thanks for your feedback. Your order tracking indicates your package was handed over to the local Spanish carrier today so we'd expect your order to arrive in the next few days. All the best, Pete

Posted 2 years ago

“Product seems to be doing laps of the uk and not shipping to Ireland… very confusing”

Helpful Report

Posted 2 years ago

Hi Brian, I'm sorry your order is taking longer than expected to arrive, I can see from the tracking that there was an operational delay that caused it to be delayed by a few days and it FedEx may have re-routed the package to get around the delay. As of this morning, your order has made it to Ireland and should be in your hands soon - Aryn

Posted 2 years ago

“Still no received order, ordered over a week ago.”

Helpful Report

Posted 2 years ago

Hi Laurence, I'm sorry your order hasn't arrived yet. Unfortunately, due to the extreme heat last week, Royal Mail did not make any collections on Monday or Tuesday, which has the unfortunate consequence of delaying some deliveries. Your order was collected from us on Wednesday and should be with you within 2-5 working days of it being in Royal Mail's hands - Aryn.

Posted 2 years ago

“The delivery was late and the products were falling out of the battered box that were also damaged , clearly the delivery man with the smirk on his face knew what was in the parcel never ordering from this joke of a company again.”

Helpful Report

Posted 3 years ago

Hi Stefan, I'm sorry your order arrived after being damaged by the courier - if you could send us some pictures of the state the package arrived in, we can file a complaint with the courier company for their mishandling of the package and so we can see where the package failed in case our dispatch team need to perhaps take a different approach when packing certain items. - Aryn

Posted 3 years ago

“I measured everything correctly and the medium does now fit.”

Helpful Report

Posted 3 years ago

“I have not received my order yet”

Helpful Report

Posted 3 years ago

Hi Alex, I'm sorry you haven't received your order. It looks like it is being returned to us due to being rejected by customs. Once it has arrived back with us, we can either send it again (minus any offending items) or refund you for your order - a member of our support team will be in touch to help arrange this for you. We apologise for any inconvenience caused - Aryn

Posted 3 years ago

“Still waiting for my package”

Helpful Report

Posted 3 years ago

Hi Valentin, I'm sorry your order hasn't arrived just yet. According to the tracking information, it's just waiting for you to pay the import fees due, and then it will continue on its journey to you - Aryn

Posted 3 years ago

“the delivery was unfortunately not complete.”

Helpful Report

Posted 3 years ago

Hi Sven, I'm sorry your order didn't arrive at the same time. Due to the size and shape of some items, your order was shipped in two packages and it appears the second has now been delivered. We apologise for any inconvenience the delay on the second package has caused.

Posted 3 years ago

“Haven't received it yet, because of Spanish taxes”

Helpful Report

Posted 3 years ago

Hi Antonio, I'm sorry your order hasn't arrived yet - packages can take a little longer over the holiday period to pass through customs due to the increased demand placed on postal services, and as many countries are currently facing an increase in the severity of the Covid-19 Pandemic, things may be delayed further. Once the import fees have been paid, your order should pass through customs and be on its way to you. We apologise for any inconvenience the delay to your delivery has caused - Aryn

Posted 3 years ago

“Inside the box it was covered with white powder and lube inside it, both of the lube bottles where open so i needed to throw them away because I don't know who used it or anything, only thing that was sealed was the bad-dragon toy so that's good at least other then that I'm never buying anything from you again”

Helpful Report

Posted 3 years ago

Hi, Thanks for your review. I'm really sorry you felt we only deserved one star. I've looked into this further and it's certainly possible this was opened for inspection at customs. I know my team has been in touch to resolve this issue we'll do our best to make this right for you. Warm regards, Pete eCommerce Director

Posted 3 years ago

“I have not received my order so I can’t say if I like it”

Helpful Report

Posted 3 years ago

Hi William, I'm sorry your order hasn't arrived yet. I've taken a look and can see the chosen international service can take up to 10 working days to arrive and it has only been 4 working days at this time. Please do get in touch at support@regulation.co.uk if your order does not arrive in the expected time and we will do what needs to be done to get your order to you! - Aryn

Posted 3 years ago

“On the order page there is a box for special instructions: I asked for the parcel NOT to be sent by recorded delivery as I cannot get to the post office very easily if I miss the postman. The parcel came recorded delivery - enough said!”

Helpful Report

Posted 3 years ago

“Product arrived damaged and had to pay for its return.”

Helpful Report

Posted 3 years ago

Hi Aaron, I'm sorry to hear that your item arrived damaged, however, it doesn't appear that we've received any emails from you regarding your order. A member of our team will be in touch shortly to help arrange for the return of your item so you won't have to pay for the return shipping costs, or to reimburse you for any shipping costs already paid - Aryn.

Posted 3 years ago

“Ordered shorts and pure pills, only got pills delivered. Had to call you and was then told the shorts were out of stock and it was incorrect that they were available online. Only then I was asked if I wanted a refund to be processed.”

Helpful Report

Posted 3 years ago

Hi Sukhjit, Thanks for your feedback. I'm sorry we weren't able to deliver your full order. We split the order in the hope we'd be able to transfer your shorts from another location but sadly this wasn't followed up. We let you down here so I'm sorry. The refund should now have been completed. All the best, Pete

Posted 3 years ago

“I am dissipointed I have not received any shipping details. I ordered on ausest 5 and this is augest 12. I though that ready to ship would have been faster then this”

Helpful Report

Posted 3 years ago

Hi Chris, I'm sorry you didn't receive your shipping details. Your order was shipped on August 6th, but the email may have been sent to your spam folder instead. Your order should be with you soon! - Aryn

Posted 3 years ago

REGULATION is rated 4.8 based on 4,095 reviews