REGULATION Reviews

Name: REGULATION
Address: 13A Bateman Street, Soho, London, W1D 3AF, London
Rating: 4.80

4.8 Rating 4,126 Reviews

96 %

of reviewers recommend REGULATION

4.8

Based on 4,126 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About REGULATION:

REGULATION has over 35 years of experience in manufacturing and retailing male fetish clothing & accessories in the UK.

Established in 1991, we specialise in high-quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish Scene as a whole.

Visit Website

Phone:

02072260665

Email:

support@regulation.co.uk

Location:

13A Bateman Street, Soho, London, W1D 3AF
London
W1D 3AF

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven't received my package, no update from royal mail. I get that they have the option to pay for different couriers, and that they have no control over how good/bad the service of royal mail is. But it's been well over the advertised shipping time and with no update from royal mail or regulation, I'm starting to thing my money was wasted.”

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Posted 5 years ago

“Still waiting on my order to arrive. Ordered on 17th its now the 24th. I have emailed with no response and they just hang up the phone”

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Posted 5 years ago

Hi Ronan, I'm sorry you haven't received our response, it may have been caught by your spam filter. I've just sent another response to your email - please check your spam folder to see if it ended up there. Kris.

Posted 5 years ago

“All the recent transactions done on my credit card are fraudulent payments by criminals who have obtained my card details.”

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Posted 5 years ago

Hi Jamie, This order was paid for using a Paypal account assigned to your email address. You would need to contact Paypal to advise them of fraud on your account but we can also try to assist. Can you please drop us a message at support@regulation.co.uk? Kind regards, Pete

Posted 5 years ago

“My Glide Lube was never delivered. Have been told to call back next Monday.”

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Posted 5 years ago

Hi Kevin, We've noticed a higher than usual number of packages arriving many days after being shipped via Royal Mail. Royal Mail say this is likely due to higher postal demands. If nothing arrives by Monday, please do drop us a quick email at support@regulation.co.uk and we'll resend your order with a tracked service asap Sorry for the inconvenience. Kind regards, Pete

Posted 5 years ago

“I did not receive the package”

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Posted 5 years ago

Hi Alexander, I'm sorry to hear you've not received your order. It should have arrived by now. I'll ask Kris from customer support to get in touch shortly. Warm regards, Pete

Posted 5 years ago

“Still having a very difficult time communicating with support over order mistakes.”

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Posted 5 years ago

REGULATION is rated 4.8 based on 4,126 reviews