REGULATION Reviews

4.80 Rating 1,125 Reviews
B-
Happiness Grade
Read REGULATION Reviews

About REGULATION:

REGULATION has over 30 years of experience in manufacturing and retailing male fetish clothing & accessories in the UK.

Established in 1991, we specialise in high-quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish Scene as a whole.

Visit Website

Phone:

02072260665

Email:

support@regulation.co.uk

Location:

13A Bateman Street, Soho, London, W1D 3AF

REGULATION have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

100.00%
Industry Average
Speedy delivery. Good price. Good product.
- Anonymous
Always been happy with the surveys provided. Great delivery times and decent, good range of products and decent on price. Would happily recommend.
- Oliver Grice-Jackson
Great price and very fast shipping!
- Anonymous
A

Delivery - Fast

97.41%
Industry Average
Always good dealing with REGULATION. They are always quick with despatch and delivery, even in these difficult days.
- Dave Winch
The shopping and purchasing process was easy. Delivery was fast. But unfortunately had to look-up basic dimensions on manufacturer’s website. Descriptions on your site were confusing at times, dimensions missing occasionally and sometimes incorrect.
- Kyryll
Excellent range to chose from and very good delivery.
- Mark
F

Returns Process - Difficult

0.00%
Industry Average
D

Refunds - Average

50.00%
Industry Average
Usually good, but I have waited for 10 days so far for a refund to be paid back to me and it still hasn't come through!
- Anonymous
I’m still waiting on my refund to be processed, can you please update me ?
- James
98.44%
Industry Average
The team were brilliant at helping to fix a problem with the wrong size of the product being sent out. As always 5* customer service and amazing products! :)
- Anonymous
I always feel confident when shopping with REGULATION In store the staff are always helpful and a pleasure to chat to The online service is excellent and communication is brilliant. Always a five star experience. You know you are getting quality at REGULATION
- Dario
Really good quality items that has a quality far superior to what you get on ebay/amazon. Worth the extra pounds, and also great customer service and quick despatch!
- Aksel