REGULATION have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Helpful staff, helped me on with some rubber gear. Good price. Hot gear.
”
- Simon B
“
I went onto REGULATION’s website and found what I wanted very easy and at a great price.
Love using Regulstion for all my kink/fetish needs
”
- Nicholas H
“
Great price and helpful staff, can't ask for more!
”
- Anonymous
“
The customer service is excellent: very attentive, responsive, and truly helpful.
However, for deliveries within France, I would strongly recommend using Mondial Relay only in the future. Other carriers such as UPS or Colissimo are very poorly managed, and delivery commitments seem to be respected only about 10% of the time.
Aside from this delivery issue, the overall experience with customer service was very positive
”
- Anonymous
“
Can’t fault REGULATION! Delivery was fast as always.
”
- Mitch F
“
Great range of products, high quality and quick delivery.
”
- Anonymous
“
I order from Vancouver, Canada as we don’t really have great local options for fetish clothing (especially rubber) and I never have any concerns about arrival, shipping, returns, etc.
”
- Dakota H
“
Great quality latex items. Also very quick returns.
”
- Anonymous
“
This store is great, brilliant service in store with friendly and knowledgeable staff. Their products are great too, I highly recommend their leather gear. Online shopping is very good as well with fast dispatch and easy returns.
”
- Simon V
“
I sent them back asking for a refund that I could then use it it buy the hopefully correct size, a medium pant and a medium jacket.
”
- Anonymous
“
Package got sent back by dispatcher because of some sort of paperwork issue from the store. Had to fight for a refund im still waiting on. No confirmation store has received it back yet. Ridiculous they caused the entire issue and im the one down money.
”
- Brian S
“
Whilst I used to be generally happy with purchases from REGULATION, I feel the quality of some items purchased over Xmas, have had little thought about the end user in mind, so I returned them, this took several days later than the expcted time to arrive or be collected from Royal Mail, and now the process of chasing the returned funds, no updates? no contact? wheres my refund? or is this a case of having to claim on the credit card?
”
- Wayne R
“
The customer service is excellent: very attentive, responsive, and truly helpful.
However, for deliveries within France, I would strongly recommend using Mondial Relay only in the future. Other carriers such as UPS or Colissimo are very poorly managed, and delivery commitments seem to be respected only about 10% of the time.
Aside from this delivery issue, the overall experience with customer service was very positive
”
- Anonymous
“
To sum it up awesome. Great service in every way. Bespoke to you.
”
- Benjamin W
“
Really fast service and great product quality. Can’t go wrong with REGULATION!
”
- Anonymous
