REGULATION have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Always great products at a reasonable price.
Shipping is always discrete and very quick.
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- MI C
“
All very straightforward really, found what I needed on the website, good price, so i ordered, paid and it was delivered promptly, just what you need when ordering online.
No problem recommending.
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- Simon S
“
fits well! love it, great price for value
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- Greg J
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Great service and product and prompt delivery.
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- Anonymous
“
Great products, great service and quick delivery!
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- Anonymous
“
Quick delivery and very easy to find what I wanted. Will definitely buy more from them in the future.
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- Anonymous
“
Great quality latex items. Also very quick returns.
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- Anonymous
“
This store is great, brilliant service in store with friendly and knowledgeable staff. Their products are great too, I highly recommend their leather gear. Online shopping is very good as well with fast dispatch and easy returns.
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- Simon V
“
REGULATION are a fantastic company to deal with, they sell the best toys, quick dispatch and a fantastic returns process (if required)
I plan to be a repeat customer for years to come, thanks guys!
”
- Fraser B
“
Package got sent back by dispatcher because of some sort of paperwork issue from the store. Had to fight for a refund im still waiting on. No confirmation store has received it back yet. Ridiculous they caused the entire issue and im the one down money.
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- Brian S
“
Whilst I used to be generally happy with purchases from REGULATION, I feel the quality of some items purchased over Xmas, have had little thought about the end user in mind, so I returned them, this took several days later than the expcted time to arrive or be collected from Royal Mail, and now the process of chasing the returned funds, no updates? no contact? wheres my refund? or is this a case of having to claim on the credit card?
”
- Wayne R
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The product was defective. I have returned it and requested an exchange, or failing that a refund. So far I have had no indication that either is forthcoming.
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- Anonymous
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Great service and product and prompt delivery.
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- Anonymous
“
Excellent stock great service
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- Anonymous
“
Customer service is always 5 stars with REGULATION. Thank you !
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- Julien G
