REGULATION have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Great products at a good price - always able to find what I'm looking for
”
- Richard R
“
Great range of items and services available at a good price, membership 100% worth it as well!
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- Anonymous
“
Great price and deliveredd within a few days. Sizing is perfect and quality of products really good.
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- Mark J
“
Great site, easy to search around. Very happy with my item selected and fast delivery. Overall very pleased. The item selected fits perfectly and great quality of latex. Feels amazing on.
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- Craig H
“
good service
quick delivery.
Item as described
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- Timothy T
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Everything was great, the delivery was super fast (although it wasn’t an express one). Gladly again!
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- Anonymous
“
Great service as always, very helpful when it comes to returns and exchanges.
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- Louis T
“
Excellent customer service: prompt delivery, carefully packed using minimal packaging. Easy returns service and quick refund. Well designed and constructed garments although size information could be clearer.
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- James G
“
Excellent products & prices with awesome customer service, delivery’s and returns.
definitely my chosen supplier for all things a guy needs in and out of the Bedroom !!!
”
- John
“
Whilst I used to be generally happy with purchases from REGULATION, I feel the quality of some items purchased over Xmas, have had little thought about the end user in mind, so I returned them, this took several days later than the expcted time to arrive or be collected from Royal Mail, and now the process of chasing the returned funds, no updates? no contact? wheres my refund? or is this a case of having to claim on the credit card?
”
- Wayne R
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The product was defective. I have returned it and requested an exchange, or failing that a refund. So far I have had no indication that either is forthcoming.
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- Anonymous
“
In addition to my disappointment for having received a defective garment, I have had to pay an additional 100 EUROS in customs and handling fees, to receive the defective item, only to have to file a refund request and go through the process of returning the item, having now been left without the garment and 100 EUROS paid in customs and handling fees.
”
- Anonymous
“
good service
quick delivery.
Item as described
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- Timothy T
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Fast shipping and good service, thanks!
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- Anonymous
“
Brilliant service every time, quick delivery and great quality products!
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- Adam E
