REGULATION have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
All very straightforward really, found what I needed on the website, good price, so i ordered, paid and it was delivered promptly, just what you need when ordering online.
No problem recommending.
”
- Simon S
“
fits well! love it, great price for value
”
- Greg J
“
i love coming into the store and online shopping. whilst the prices can be a bit more on the expensive end, the products are well worth the price. the staff are nothing but wonderful and welcoming, and help you through any question you have
”
- Drew D
“
Very good quality products and good prices. Delivery quick and in plain packaging.
”
- Darrell H
“
Easy process... quick delivery!
”
- Bob T
“
Amazing service. Quick delivery and great range of products and the reward scheme seems to pay out well
”
- Craig G
“
This store is great, brilliant service in store with friendly and knowledgeable staff. Their products are great too, I highly recommend their leather gear. Online shopping is very good as well with fast dispatch and easy returns.
”
- Simon V
“
REGULATION are a fantastic company to deal with, they sell the best toys, quick dispatch and a fantastic returns process (if required)
I plan to be a repeat customer for years to come, thanks guys!
”
- Fraser B
“
Great service as always, very helpful when it comes to returns and exchanges.
”
- Louis T
“
Package got sent back by dispatcher because of some sort of paperwork issue from the store. Had to fight for a refund im still waiting on. No confirmation store has received it back yet. Ridiculous they caused the entire issue and im the one down money.
”
- Brian S
“
Whilst I used to be generally happy with purchases from REGULATION, I feel the quality of some items purchased over Xmas, have had little thought about the end user in mind, so I returned them, this took several days later than the expcted time to arrive or be collected from Royal Mail, and now the process of chasing the returned funds, no updates? no contact? wheres my refund? or is this a case of having to claim on the credit card?
”
- Wayne R
“
The product was defective. I have returned it and requested an exchange, or failing that a refund. So far I have had no indication that either is forthcoming.
”
- Anonymous
“
Always a quick and friendly service. Staff are knowledgeable and so helpful.
”
- Andrew F
“
Good mail order service
”
- Bill H
“
Amazing service. Quick delivery and great range of products and the reward scheme seems to pay out well
”
- Craig G
