REGULATION have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Great price and helpful staff, can't ask for more!
”
- Anonymous
“
Great price, and very quick service when I picked the order up. As always, all of the staff were really friendly. Thanks
”
- Anonymous
“
Good service. Great product at a fair price
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- Mr Richard E
“
Constant communication, fast delivery. well packaged. Thanks
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- Richard G
“
Great fast delivery
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- David G
“
First time shopping on the mighty REGULATION and I'm so relieved I did shop with them. Their level of professionalism is second to none and they really care about their customers, hence their packing, delivery and products are perfect and professional. I will be returning to them for more purchases... 🖤
”
- Rodney P
“
I order from Vancouver, Canada as we don’t really have great local options for fetish clothing (especially rubber) and I never have any concerns about arrival, shipping, returns, etc.
”
- Dakota H
“
Great quality latex items. Also very quick returns.
”
- Anonymous
“
This store is great, brilliant service in store with friendly and knowledgeable staff. Their products are great too, I highly recommend their leather gear. Online shopping is very good as well with fast dispatch and easy returns.
”
- Simon V
“
I sent them back asking for a refund that I could then use it it buy the hopefully correct size, a medium pant and a medium jacket.
”
- Anonymous
“
Package got sent back by dispatcher because of some sort of paperwork issue from the store. Had to fight for a refund im still waiting on. No confirmation store has received it back yet. Ridiculous they caused the entire issue and im the one down money.
”
- Brian S
“
Whilst I used to be generally happy with purchases from REGULATION, I feel the quality of some items purchased over Xmas, have had little thought about the end user in mind, so I returned them, this took several days later than the expcted time to arrive or be collected from Royal Mail, and now the process of chasing the returned funds, no updates? no contact? wheres my refund? or is this a case of having to claim on the credit card?
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- Wayne R
“
REGULATION always has great customer service.
”
- Dakota H
“
Excellent quaility, very quick shipping and friendly staff/customer service
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- Anonymous
“
Great service
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- Francisco D
