REGULATION have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Great quality at a great price!
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- Anonymous
“
Great customer service as always, good products at a reasonale price.
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- Anonymous
“
Always great products at a reasonable price.
Shipping is always discrete and very quick.
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- MI C
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Excellent customer service, very knowledgable and helpful staff. Quick delivery.
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- H
“
We have been using REGULATION for quite some time but increasingly we are finding their prices and quality can not be beaten 😈.
Delivery using the online store is superb!
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- Dennis F
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Excellent product, excellent delivery time. Have no time, have an event tomorrow. Order here will be with you within 48 hrs
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- Anonymous
“
Great quality latex items. Also very quick returns.
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- Anonymous
“
This store is great, brilliant service in store with friendly and knowledgeable staff. Their products are great too, I highly recommend their leather gear. Online shopping is very good as well with fast dispatch and easy returns.
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- Simon V
“
REGULATION are a fantastic company to deal with, they sell the best toys, quick dispatch and a fantastic returns process (if required)
I plan to be a repeat customer for years to come, thanks guys!
”
- Fraser B
“
Package got sent back by dispatcher because of some sort of paperwork issue from the store. Had to fight for a refund im still waiting on. No confirmation store has received it back yet. Ridiculous they caused the entire issue and im the one down money.
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- Brian S
“
Whilst I used to be generally happy with purchases from REGULATION, I feel the quality of some items purchased over Xmas, have had little thought about the end user in mind, so I returned them, this took several days later than the expcted time to arrive or be collected from Royal Mail, and now the process of chasing the returned funds, no updates? no contact? wheres my refund? or is this a case of having to claim on the credit card?
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- Wayne R
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The product was defective. I have returned it and requested an exchange, or failing that a refund. So far I have had no indication that either is forthcoming.
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- Anonymous
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Excellent customer service, very knowledgable and helpful staff. Quick delivery.
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- H
“
Always great products and service, help and advice when you need it and someone sorting the quality from the rest for you.
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- Duncan K
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Always a great service and really nice customer service help.
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- Sebastian F
