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REGULATION Reviews

4.8 Rating 2,958 Reviews

95 %

of reviewers recommend REGULATION

Company Reviews

Product Reviews

4.8

Based on 2,958 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About REGULATION:

REGULATION has over 30 years of experience in manufacturing and retailing male fetish clothing & accessories in the UK.

Established in 1991, we specialise in high-quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish Scene as a whole.

Visit Website

Phone:

02072260665

Email:

support@regulation.co.uk

Location:

13A Bateman Street, Soho, London, W1D 3AF
London
W1D 3AF

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REGULATION 5 star review on 4th October 2021

REGULATION 5 star review on 25th September 2021

REGULATION 5 star review on 24th September 2021

REGULATION 5 star review on 21st September 2021

REGULATION 5 star review on 14th September 2021

REGULATION 5 star review on 14th September 2021

REGULATION 5 star review on 14th September 2021

154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy to change the review when the parcel arrives, if it ever arrives. Made the order over 12 days ago, I'm still waiting.”

Posted 3 months ago

Hi Pietro, I'm sorry to hear your order is taking longer than expected to arrive with you. I've given FedEx a call and according to their system they had made a delivery attempt but the package was refused at the delivery address. We've asked them to put the package back out for delivery at the next available opportunity and hopefully it will be with you soon! We apologise for any inconvenience caused by the delay - Aryn

Posted 3 months ago

“i was very much hoping for discreet packaging, as most adult product companies offer. instead, on the outside of the package, the contents were very plainly marked: "pricker insoles for bondage bo". thanks for the discretion.”

Posted 3 months ago

“My delivery is set for today,I've been home all day waiting for it... And in the shippement its still marked on madrid... It alreday took a lot of time and i payed more so it came faster...”

Posted 4 months ago

Hi Andre, I'm sorry there was a delay in the delivery of your order. I've spoken with FedEx and they've advised that the package had a little bit of a delay at your local customs office but it has since been cleared and should be with you tomorrow. They've advised that it should show the package as "out for delivery" on the tracking page in the morning, so please do let us know if this doesn't update to that tomorrow and we can check again with FedEx. Once again we're sorry for the delay and apologise for any inconvenience caused - Aryn.

Posted 4 months ago

“Jock was great the Chasity was not great at all and did cause some bleeding as had a few sharp edges”

Posted 5 months ago

Hi there, I'm terribly sorry to hear that there's a problem with the chastity device you've ordered. We take all product faults incredibly seriously, so if you could send us some pictures of the fault to our support email address (support@regulation.co.uk) we will get that flagged to the manufacturer to avoid any future problems and get the faulty item replaced or refunded for you as quickly as possible! - Aryn

Posted 5 months ago

“I have only received the package, but it is not discrete. Itemized details are on the box which anyone could have read. This is embarrassing and not something that was expected.”

Posted 6 months ago

“Waited for the RubLuxe bondage board to come into stock and on its first use it ripped! I'm not even into hardcore play! I also ordered over £300 of restraints and one broke the first use and I had to faff about sending it back waiting weeks for it to be repaired (apparently they couldn't send a replacement) also the holes do not line up on most on them e.g. left wrist might be hole 4 and just right but right wrist on hole 4 is too loose or too tight (and not marginally) also the lock studs are not lined up correctly on so so involves stretching the leather. Will buy better quality cheaper ones elsewhere next time!”

Posted 8 months ago

“Nothing to do with Regulation, really top products, but DPD = Dismal Parcel Disaster!”

Posted 9 months ago

“J'attends toujours ma commande donc pour l'instant pas super satisfait”

Posted 9 months ago

Hi there, I'm sorry to hear your order hasn't arrived. According to the tracking information, a delivery attempt has been made but you weren't available at the time and your local delivery office is just waiting to hear from you about whether you'd like to collect or have the package redelivered. - Aryn

Posted 9 months ago

“The Prices have rocketed, site usto show better value and better items, some lower quality items have crept in, also the media advertising work isn't as good as it usto be”

Posted 1 year ago

Hi Lee, Thanks for your feedback. We're sorry to see we haven't met your expectations for value but we take all feedback on board. Warm regards, - REGULATION Support

Posted 1 year ago

“The price was keen, website good but that's about it. My order was faulty and trying to rectify was torturous, but not in the fun way. London Store hours frequently don't reflect what they publish and they didn't seem to care I'd specifically got the train 3 times in to sort it out. Barely an apology.”

Posted 1 year ago

Hi there, I'm terribly sorry you received a faulty item. Unfortunately, the store had to close early on the day you visited for health and safety reasons, but we certainly should have communicated this better and understand your frustration. It's my understanding that you now have a working product, but if that's not the case please do not hesitate to get in touch and we will get one shipped out to you - Aryn

Posted 1 year ago

“I thought the gag was solid rubber but unfortunately not so not a great experience for my sub. Easy for him to manipulate so a bit disappointed. I also feel it was quite expensive for what it was.”

Posted 1 year ago

“Very poor customer service after shipping. Have still not received the package. Customer service very little helpsome.”

Posted 1 year ago

Hi there, I'm sorry your order didn't arrive as quickly as we'd hoped. It looks like there is some trouble with a backlog at your local customs office that is causing delays to inbound shipments, but DPD has now been able to provide an updated delivery estimate for your package. You can find this on your tracking link, and we apologise for any inconvenience this delay to your order has caused you - Aryn

Posted 1 year ago

“It took a very long time for my order to be made, including a final snag when the finished order went missing. Not the usual standard I'd expect from Regulation, although I understand supplier issues sourcing Latex.”

Posted 2 years ago

“false advertisement on Instagram, picture didn't fit the the product. Refund got accepted, but still bummed”

Posted 2 years ago

Hi Liam, We've very sorry about this. The wrong item was linked on our Instagram post. We'll process your return once it's back. In the meantime I've issued a Gift Card to you to apologise for the inconvinence. Warm regards, Pete

Posted 2 years ago

“Absolutely appalling website The items received were not what was advertised in the description or the picture. As to the returns policy Even worse Barcode didn’t open My postcode wasn’t recognised and it’s clearly a means of not wanting items returned I purchased many items from regulation but never again And as it was Xmas period and I knew would be slow postage I still had no choice however to pay for next day delivery It wouldn’t allow any other option”

Posted 2 years ago

Hi Brian, I'm sorry you received an item you weren't expecting - if you could send us some pictures over to support@regulation.co.uk we can help get that sorted for you. I'll also get the issue with the returns portal passed over to our web team to take a look at and see what was going wrong. With regards to the delivery, we do offer free delivery, however your order did not qualify as it was under the £25 minimum required for this service - Aryn

Posted 2 years ago

“Only half the order delivered and no response to my Customer Support request”

Posted 2 years ago

Hi Duncan, I'm sorry that a part of your order was missing. We responded to your email on September 3rd and are waiting to hear back from you, so please do check your spam folder in case our reply got filtered there. We will keep an eye out for your reply so we can get this resolved as quickly as possible! - Aryn

Posted 2 years ago

“Not very good if you’re on the larger size”

Posted 2 years ago

“Regrettably, this order has fallen far from expectations. Received a message delivery would take place today, however, DPD hasn’t yet received the parcel to date and still awaits the parcel to enter their system.”

Posted 2 years ago

Hi Dylan, I'm sorry you haven't received your order. I've taken a look at the tracking and it appears it was shipped on August 6th and delivered on August 7th. Please contact us at support@regulation.co.uk if the picture shown on your DPD tracking link does not match your address and we will raise a case with DPD - Aryn

Posted 2 years ago

“As a service themselves overall quite good, however like most companies in this industry some of the items sold are not always... fully tested, or say that they are "safe" and "tested" when in-fact they are not. One of the products I purchased started to degrade rapidly within the first few weeks, after some research I discovered that the material of the product was nowhere near safe for internal use despite it being marketed as "Body safe". The company itself do sell some good products at a moderately competitive price. Just make sure to check the materials and search other websites or manufacturer pages for confirmation that they are actually safe. --Edit-- This review was after having purchased a silicone product and previously purchasing a PVC one. It is for your service not the product itself. However, looking at the products you sell can say a lot about you as a company. So *inhale*… The PVC product I purchased was marketed by you as “body-safe” and “easy to clean” which is itself contradictory as PVC is porous so (regardless of method or storage) cannot be entirely cleaned. PVC also commonly contains phthalates (or equivalent) for softening the plastic. Phthalates and some of their equivalents have been linked to asthma, attention-deficit hyperactivity disorder, breast cancer, obesity, type II diabetes, neurodevelopmental issues, behavioural issues, altered reproductive development and male fertility issues. Which is why they are outright banned in most regulated industries (such as children’s toys), unfortunately the sex toy industry is one of the most poorly regulated. As such, consumers depend on companies such as yourself to be truthful and not misleading. You do sell some high quality, legitimately safe items and for anything silicone or external I would still consider your site. However, I cannot in good conscience recommend you to others due to the misleading information (on some of your lower quality items), which could cause serious bodily harm.”

Posted 2 years ago

Hi there, I'm sorry you weren't happy with the item you received. The toys we sell are tested by the manufacturers and considered body safe and would only become unsafe to use through misuse or lack of care. Some materials can degrade when they come into contact with other materials and so care should always be taken when using and storing items - it's generally advised to store toys separately to stop interactions between different materials from happening, and to make sure you are using the correct lubes for each material. The order for which you are reviewing does not contain any insertable items, and only features an item made of high-quality silicone, however. If you ever have any concerns about items we sell please don't hesitate to get in touch with our online team, who will be happy to help - Aryn

Posted 2 years ago

“too expensive for that quality…”

Posted 2 years ago

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REGULATION is rated 4.8 based on 2,958 reviews