REGULATION Reviews

Name: REGULATION
Address: 13A Bateman Street, Soho, London, W1D 3AF, 13A Bateman Street, Soho, London, W1D 3AF, London
Rating: 4.81

4.8 Rating 4,688 Reviews

95 %

of reviewers recommend REGULATION

4.8

Based on 4,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About REGULATION:

REGULATION has over 35 years of experience in manufacturing and retailing male fetish clothing & accessories in the UK.

Established in 1991, we specialise in high-quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish Scene as a whole.

Visit Website

Phone:

02072260665

Email:

support@regulation.co.uk

Location:

13A Bateman Street, Soho, London, W1D 3AF,
13A Bateman Street, Soho, London, W1D 3AF
London
W1D 3AF

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“Lovely goods and servives. I will be shopping here in the future.”

Helpful Report

Posted 1 month ago

“Not delivered Always at customs in France « missing document from the expédition »”

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Posted 1 month ago

Hi Steven, We're sorry you had trouble receiving your order. All of our packages are sent to France with both physical and digital commercial invoices attached, including the CN22/23 form on the outside of the package. This also indicates taxes and duties are prepaid. They should have all the information required by French customs, but if they need more, they should get in touch to request it. Unfortunately, as the issue is with the local postal service, we aren't able to contact them ourselves as we are based in the UK. We can always provide additional information if needed; however, we often find this is a case of an automatic check that flags a hold on an order, and is resolved to move within a few days. If they aren't able to resolve the issue, the package may be returned to us, and we can ship it back out once it has arrived back at our warehouse. We apologise for any inconvenience caused by the delay to your order.

Posted 1 month ago

“Firstly I was sent a defective item, then ended up out of pocket by requesting a refund, as they didn't refund me the original postage cost. Thereafter they backtracked and sent me a full refund, funnily enough after I posted my original review. Fair play though, they also sent me a £10 gift voucher and accepted that they should have sent me a full refund in the first place.”

Helpful Report

Posted 1 month ago

Hi Roger, Thanks for your feedback. I'm sorry to hear you were out of pocket with this. I've looked into it, and it seems the returns process didn't refund the postage correctly. I'm sorry about this, and the full refund should now be complete. I've also issued a gift card to you via email as a small gesture of apology for the inconvenience caused. Thank you for your patience, Kind regards, Pete

Posted 1 month ago

“Fast delivery and good condition product.”

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Posted 1 month ago

“They have mastered how to treat their guests with perfection: not too familiar yet remaining friendly, neither too aloof nor arrogant. I really like your product lines and feel comfortable whenever I visit your shop. Thank you for being a role model for LGBTQIA+ customer service.”

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Posted 1 month ago

“Great service and knowledgeable on their products.”

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Posted 1 month ago

“Good selection of items. Arrived in discreet packaging. Product arrived safely and was of a high quality finish. Would buy from them again.”

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Posted 1 month ago

“The staff in the shop was friendly and very helpfull. A few items I was looking for were not available in the shop. But, for instance, I had the possibility to try on an almost similar rubber jock strap as the one I wanted to be sure of the size and I will buy it online later on.”

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Posted 1 month ago

“Looks good, good fit”

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Posted 1 month ago

“One word. AWESOME.”

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Posted 1 month ago

“Very good service and quick delivery. Helpful on the phone when it came to advising me on which poppers would suit me best”

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Posted 1 month ago

“Excellent service. Speedy response time. Very helpful staff. Excellent quality goods.”

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Posted 1 month ago

“Ordered a medium rubber top. It came quickly but once opened I realised I needed a large size. Regulation staff answered an email straightaway and swapped it for the larger size without delay. I was well impressed with the service and piece of kit. Cheers”

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Posted 1 month ago

“Jack was very nice”

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Posted 1 month ago

“Always great service - parcels always come very quickly and well packed. Guys on live chat or email are always very friendly and helpful too.”

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Posted 1 month ago

“Service was good from Regulation. Fast and discrete delivery. There were some items for sale in store that don’t seem to feature online which is a shame. I hope at some point the online library will expand.”

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Posted 1 month ago

“Always receive first class service from the team, wether in store or online. Very reassuring when ordering online as two purchases recently required return and substitution (my ordering error). Promptly replaced with no quibbling.”

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Posted 1 month ago

“Always like collecting my orders instore and enjoy a browse through the products, of which the staff always have a good knowledge. Look forward to my next visit.”

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Posted 1 month ago

“Helpful staff, helped me on with some rubber gear. Good price. Hot gear.”

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Posted 1 month ago

“Love being a Regulation customer…always receive great customer service and always super quick responses to any questions or queries raised. Add to this the great products and you have a winning combination. Brilliant.”

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Posted 1 month ago

REGULATION is rated 4.8 based on 4,688 reviews