Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,214 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,214 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th July 2025

Mountain Dog 5 star review on 16th June 2025

Paula P

1969

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order came through quickly”

Helpful Report

Posted 2 years ago

Hello Claire, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 2 years ago

“Harness was in stock and arrived within expected timescale. Unfortunately, I was in a hurry to order it for next day delivery and although I registered my email, I didn't see the resultant email with the discount code until I had already completed the payment. Perhaps an onscreen notification to remind me to check my email would have helped e.g. ' Thank you for registering, please check your email for a discount code'.”

Helpful Report

Posted 2 years ago

Hello S.M Holder, Thanks so much for taking the time to leave a review! I’m glad to hear your general experience with us has been positive. We take all feedback on-board, and will be sure to keep this in mind going forwards. We hope to see you again soon :)

Posted 2 years ago

“Good, bought a lot of treats from here that my dog likes. But also I've had multiple emails telling me to review + spamming up my inbox. Here is your review. You were fine.”

Helpful Report

Posted 2 years ago

Thank you so much for your review. We do send out our mailers quite regularly which often has a lot of new gear and occasionally, discount codes which may be of interest for future purchases. If you do not wish to recieve these mailers, if you unsubscribe from our mailer this will stop them reaching you. Hope this helps :)

Posted 2 years ago

“Based size of Ruff Flagline harness on previous Webmaster - but was too small. Have returned for exchange to larger size. Awaiting delivery - but have no issues with customer service. So far excellent service from Mountain Dog - easy ordering, quick delivery (bar Royal Mail strikes!) & competitively priced.”

Helpful Report

Posted 2 years ago

Hello Melanie, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 2 years ago

“Sadly weather changed since purchase but fits well - colours look paler in real life and in all honesty wouldn’t choose those colours agsin but if it does the trick / no real issue!”

Helpful Report

Posted 2 years ago

Hello, Thanks so much for leaving us such a great review, we hope to see you again soon.

Posted 2 years ago

“They are great items. And lovely colour for black dog like mine. But still expensive and the Ruffwear leash is a bit thin. Hope it’s a bit more soft and thicker.”

Helpful Report

Posted 2 years ago

Thank you for the feedback, we will be more than happy to pass this along to our supplier. In the meantime, Ruffwear do have some fantastic leashes that are slightly thicker and offer more padding than the Front Range Edition. I would suggest taking a look at the Flat-Out leashes. We hope to see you again in the future :)

Posted 2 years ago

“Great range of good quality stuff for dogs”

Helpful Report

Posted 2 years ago

Hello Stuart, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 2 years ago

“quick delivery”

Helpful Report

Posted 2 years ago

Thank you, Rebecca, for the review. If there is anything that we can help you with, feel free to contact our customer service team via email at basecamp@mountaindog.uk or our online chat between 9AM and 4.00PM. We hope to see you again soon.

Posted 2 years ago

“I always buy this product though it can pull to the side .. he looks smart in red The only issue I had with the first one is it ripped at the front buckle where the lead attached”

Mountain Dog 4 star review on 7th August 2022

Helpful Report

Posted 2 years ago

Thanks so much for taking the time to leave a review! I’m glad to hear your general experience with us has been positive. We take all feedback on-board, and will be sure to keep this in mind going forwards. The Front Loop is recommended to be used as a secondary attachment point of attachment. This works best with a double ended leash. Hope this helps :)

Posted 2 years ago

“This is the second Flyangle we’ve purchased. Great as a pull toy. Bought so kids could interact with the dog whilst keeping their tiny fingers away from the dogs mouth. Not ideal as a chew toy as material used is not strong enough.”

Helpful Report

Posted 2 years ago

Hello Phillip, We are pleased to hear you had a positive experience with the Fly angle. Whilst all of our toys are supplied from very reputable brands, we advise that our customers assess the toys quality before engaging in play. Of course, as dog owners ourselves, we have experienced toy destruction ourselves. We do have a selection of toys from Kong that are more ideal as chew toys. Whilst they are not indestructible, the Kong Chew Stix or the Core Strength Range are made to withstand tougher chewing. Hope this helps :)

Posted 2 years ago

“Brilliant waterproof coat for our lab, feel like the sizing chart could do with a bit of an overhaul I know all dogs are different shapes and sizes but at least a rough recommendation of what sort of size for each breed would be nice we bought the largest size for ours after measuring him and it was far to big had to go 2 sizes down and had to pay additional p&p which was annoying”

Mountain Dog 4 star review on 26th July 2022

Helpful Report

Posted 2 years ago

Hi Shaun! Thanks so much for taking the time to leave a review! I’m glad to hear your general experience with the product has been positive. We will pass this feedback on to our manufacturer. Thank you for sharing this photo of your pup!

Posted 2 years ago

“but it works really well and has kept him from panting in hot weather he doesn't like it at first but as soon as he gets exercising walking running he forgets all about it and is nice and cool”

Mountain Dog 4 star review on 24th July 2022

Helpful Report

Posted 2 years ago

Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊 Keep an eye out on our social media – your pup will be making a guest appearance 😉

Posted 2 years ago

“Fantastic deal quick delivery many thanks”

Helpful Report

Posted 2 years ago

Thank you so much for the amazing feedback, Carl! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 2 years ago

“Well pleased with fitt and colour , will see him into his adult years.”

Helpful Report

Posted 2 years ago

Fantastic, thank you so much for the review.

Posted 2 years ago

Fantastic, thank you so much for the review.

Posted 2 years ago

“Hi...Gloved leash...didn’t get the colour (Red)I wanted...waited and waited for it to come into stock ..to no avail,my son purchased one from a shop in Cornwall and said how good it was...so I ordered the black in the end...came quickly...it takes a bit of getting use to ..but overall happy with it..”

Helpful Report

Posted 2 years ago

Thank you for the review, Maureen, Thanks for your patience in this matter! We are glad to hear that you are happy with your order - we hope to see you in the future.

Posted 2 years ago

“Good delivery.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 2 years ago

“Really annoying emails, please tone it down”

Helpful Report

Posted 3 years ago

Hello, Thanks so much for leaving us a review! If you don't want to keep on receiving our emails, if you unsubscribe this will reduce the number of emails that you will recieve.

Posted 2 years ago

“Sadly we had to return this as our dog seems to be between a xs & a s. The strap at the back was very tight on the xs at its largest & the s a whole was too big on smallest settings. However the shipping was fast, the returns process quick & easy to swap sizes & the returns process was also easy. Email updates constantly too. Product seemed good quality & I’ve heard great things, just a shame our whippet doesn’t quite fit one of the strap otherwise I’d be keeping it. Website & service is on point however.”

Helpful Report

Posted 3 years ago

So sorry to hear you didn't get the best fit for your doggo! Thank you for your kind words! We hope to see you again soon.

Posted 3 years ago

“Great help with walking but the dirt from either chain or the material has dyed my dog’s neck black! But useful. Great delivery/reliable.”

Helpful Report

Posted 3 years ago

Thank you for the honest review, Margaret, we will be sure to give this feedback back to Ruffwear.

Posted 3 years ago

“Quick delivery and a good range of products which are well made”

Helpful Report

Posted 3 years ago

Fantastic to hear Neil, thank you so much for your review.

Posted 3 years ago

Mountain Dog is rated 4.9 based on 6,214 reviews