Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,515 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,515 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 15th April 2026

2114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to return a medium size coat as I had measured incorrectly. The process was made very simple and money was refunded very quickly. I ordered a small which fits perfectly, arrived quickly via Royal Mail. I would definitely use mountain dog in the future, I have recommended them to friends and family.”

Helpful Report

Posted 4 years ago

Hello Claire, So glad you got your order sorted. Sometimes it is difficult to get a good fit the first time round due to measuring remotely. However, we are more than happy to help here at Mountain Dog. We are so glad to hear that you got the help you needed to get the correct size. Thank you for your purchase. Mountain Dog Team.

Posted 4 years ago

“Great level of service”

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Posted 4 years ago

Hello Chris, Thank you for the fantastic 5-star review!!

Posted 4 years ago

“Excellent service, product exactly as advertised and arrived quickly!”

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Posted 4 years ago

Hello Tanya, That is great, thank you!

Posted 4 years ago

“Very good service - even when you are not fantastic using the internet”

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Posted 4 years ago

Hello Jane, That is fantastic! Thank you for shopping with us. We hope to see you again soon.

Posted 4 years ago

“Ordered a harness, unfortunately got the wrong size, easy to return and exchange for different size. Quick and efficient service”

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Posted 4 years ago

Hello Clara, Measuring your dog remotely can be difficult, often the first size isn't always right. We are so glad that we could help you get the correct size. Thank you for leaving us a review. Mountain Dog Team.

Posted 4 years ago

“Great customer service. Bought a dog harness which alas did not fit. Returns service easy and straightforward and customer service rep on live chat (Julia) super helpful.”

Helpful Report

Posted 4 years ago

Hello Antony, Fantastic to hear you have had a good experience with us. We try to make returns and exchanges as easy as possible! We know how difficult it is to measure and order coats remotely. That is fantastic to hear about our live chat, we will definitely be passing the message on! Thank you and we hope to see you shopping with us again soon!

Posted 4 years ago

“I’m a great fan of Mountain Dog, I find the choice of products available amazing and the service is excellent.”

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Posted 4 years ago

Hello Faith, That is fantastic, so glad to hear that you are a fan! We hope to see you shopping with us again soon!

Posted 4 years ago

“Great and easy to navigate website. Fantastic range of products at a very competitive prices! Delivery was also quick and hassle free. Would definitely recommend it:)”

Mountain Dog 5 star review on 31st December 2021

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Posted 4 years ago

Hello Karolina, Your dog is looking fabulous next to the Christmas tree in their new collar. Red was a good choice, hope Santa Paws was good to your furbaby. Thank you for the review. Mountain Dog Team

Posted 4 years ago

“This harness was to replace one that was faulty. The service received was incredible, throughout the process, and I received a new harness very quickly.”

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Posted 4 years ago

Hello Debra, Thank you for your understanding of this situation. Ruffwear are a reputable brand and we don't tend to have problems however when we do - they are resolved quickly. When these things do happen, once your faulty harness lands with us at Mountain Dog HQ we get you a new one shipped to you ASAP. We are so glad that the process went smoothly and we hope to see you again soon.

Posted 4 years ago

“Fantastic service from Mountain Dog, I ordered Ruffwear collar, harness and leash and Rukka rain jacket and all arrived well packaged and extremely quickly. Unfortunately, I ordered the incorrect size of raincoat but Mountain Dog ensure you have everything you need to return and exchange items easily. I am extremely happy with the products and would definitely highly recommend Mountain Dog to others.”

Helpful Report

Posted 4 years ago

Hello Lindsey, So glad to hear you are happy with the service you received. We do occasionally find that because a lot of measurement is done remotely and every dog is different in shape and size that fitting coats the first time is unlikely. This is why we offer free exchanges. Once your exchange request lands with us we make sure that we get it processed and your new order out on the same day. Thank you for the recommendation, we hope to see you again soon.

Posted 4 years ago

“Mountain Dog have been brilliant advising on and exchanging products to get the right size. They’re fast to respond, really knowledgeable and clearly love dogs!”

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Posted 4 years ago

Hello Catriona, That is fantastic to hear! Yes, sizing dogs can be difficult especially when buying online but we are more than happy to help and assist where we can. Yes, we very much love dogs here at Mountain Dog HQ. Our dogs are spoilt too! Mountain Dog Team.

Posted 4 years ago

“Excellent service ordered incorrect size, returned item and had my replacement within a week”

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Posted 4 years ago

Hello Caroline, So glad to hear that you are happy with the service you received. We work hard to make sure that once your exchange lands at Mountain Dog HQ, we can process your request and ship it out the same day. We are glad that you got your replacement quick, Mountain Dog Team.

Posted 4 years ago

“Fast service. Everything as it should be!”

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Posted 4 years ago

Hello Derek, Fantastic news, so glad you are happy with the service! Mountain Dog Team

Posted 4 years ago

“Great service as usual. Arrived in perfect condition & very fast. And the price was right! We always use Mountain Dog because they have the best stock as well. Totally recommend!”

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Posted 4 years ago

Hell Janice, Thank you for the lovely review, we hope to see you shopping with us again soon. Mountain Dog Team

Posted 4 years ago

“Our order was dispatched the same day we ordered and it arrived the next day. The service was faultless.”

Mountain Dog 5 star review on 30th December 2021

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Posted 4 years ago

Thank you so much for the lovely photo Cosmina, your pooch is looking fabulous in their new flagline harness. Thank you for shopping with us.

Posted 4 years ago

“Really like Mountain dog products but don’t like having to pay to return items however refund was made promptly”

Helpful Report

Posted 4 years ago

Hello Iain, Thank you for your review glad to hear you like the products. We are always considering customers feedback, however with regards to returns, unless you are making an exchange - we can not offer free shipping labels. We do however process your requests as soon as they land at Mountain Dog HQ speeding up the returns process. Mountain Dog Team.

Posted 4 years ago

“Bought this harness for my granddog, Desmond (a very strong French bulldog/Yorkshire terrier mix who loves to pull). He seems much more comfortable in it and pulling lessened. Would recommend.”

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Posted 4 years ago

Hello Jane, So glad to hear this has worked for Desmond, our front range harnesses are a fantastic harness and look good on your pooches too! Thank you for your purchase, here at Mountain Dog we appreciate your custom.

Posted 4 years ago

“The lead I got is high quality but I don't get my puppy till next week so it's not been used yet 🤣”

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Posted 4 years ago

Thank you for the review, Susan, You'll be ready for any adventure when you get your puppy!!

Posted 4 years ago

“Simple and easy exchange service when we ordered the wrong size. Received the right size within a few days of sending the wrong one back. Quality seems great and the harness looks rugged enough to be used for a few years.”

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Posted 4 years ago

Hello Tom, So glad to hear that you found our exchange service easy to follow. Often when measuring from home and doing remote fittings it can be difficult and often the first fit isn't always perfect. Our Front Range Harnesses are fantastic and our most popular harnesses we do. We ship 100's of them out a week. They do last a long time, giving you and your furry friend many adventures together. Thank you for the review, Mountain Dog Team

Posted 4 years ago

“Can’t believe the difference when walking BEAU. He is so much better. I highly recommend this harness.”

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Posted 4 years ago

That is fantastic Peter, thank you for the review.

Posted 4 years ago

Mountain Dog is rated 4.9 based on 6,515 reviews