Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,515 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,515 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 15th April 2026

2114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant shop, with a great, free exchange option as they know how hard it is to measure up for boots and coats. My first choice for my dogs.”

Helpful Report

Posted 4 years ago

Thank you, Kerry, Yes, the remote measuring can be difficult and here at Mountain Dog we completely understand that the perfect fit is not always found the first time. Glad to hear you are satisfied with the process. Mountain Dog Team.

Posted 4 years ago

“Great bit of kit just slightly too snug for my puppy. Super helpful exchange process and really quick delivery.”

Helpful Report

Posted 4 years ago

Hello Stephanie, So glad to hear that your exchange went smoothly. We understand that measuring remotely can be difficult with getting the perfect fit. Often the first size isn't always the best fit. We intend to get your exchange processed and sent out the same day it arrives in Mountain Dog HQ to get it redelivered to you asap. Thank you for the review, We hope to see you shopping with us again soon.

Posted 4 years ago

“Great service and products”

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Posted 4 years ago

Hello Laurence, Thank you for leaving a review! We are so glad you like our products. Mountain Dog Team.

Posted 4 years ago

“Quick service, quality products.”

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Posted 4 years ago

Thank you Charm!

Posted 4 years ago

“Glad I stumbled across these guys. The first proper, ‘quality’ dog gear with staff who also know their products inside out. Such friendly advice on fit and what would work best, no quibble easy returns, have already returned for more stuff. Products and service the way it should be - thankyou!!”

Mountain Dog 5 star review on 30th December 2021

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Posted 4 years ago

Thank you for the fantastic review! Your furbabies are looking fantastic in their new coats! Red was a good choice, they look fabulous! Thank you for shopping with us and we hope to see you again soon.

Posted 4 years ago

“Excellent dog jacket and very good service. Highly recommended.”

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Posted 4 years ago

Hello Andrew, Thank you for the 5-star review. So glad you are happy with the service you recieved. We hope to see you again soon Mountain Dog Team.

Posted 4 years ago

“Lots of quality items in stock and great delivery... equals excellent customer experience”

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Posted 4 years ago

Thank you for the review Andy, glad you were happy with the service!

Posted 4 years ago

“Great products and fabulous service. Special call out for Katie who helped out with my most recent order. When I made an error, she’d fixed it even before I asked for help!”

Mountain Dog 5 star review on 29th December 2021

Helpful Report

Posted 4 years ago

Hello Ali, May I just say how fantastic your dogs are looking in their new coats! So glad to hear that our team were able to help resolve any issues with your ordering. We will personally make sure Katie is told about this lovely review. Thank you, Ali and we hope to see you shopping with us again soon.

Posted 4 years ago

“Great products and prompt delivery! We’ve ordered a couple of things from Mountain Dog now and they always have the best prices.”

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Posted 4 years ago

Hello Nicola, What fantastic photos of your furbaby, looks like they're having a great time. They look fantastic in their Flagline harness, teal is their colour! Thank you for the lovely review. Mountain Dog Team.

Posted 4 years ago

“Good service from Mountain dog, quick delivery unfortunately the product I purchased hasn’t suited my dog.”

Helpful Report

Posted 4 years ago

Hello Kim, Thank you for the review. We are sorry to hear that the product didn't work for your dog. If there is anything else that we can assist you with please don't hesitate to contact our customer service team.

Posted 4 years ago

“Excellent quick service. Good website.”

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Posted 4 years ago

Hello Dolores, Thank you for the review, glad to hear you were happy with the service. Mountain Dog Team.

Posted 4 years ago

“First time buying from mountain dog and was very pleased. My item arrived quicker than estimated and packed well.”

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Posted 4 years ago

Thank you for your review. So glad to hear you are happy with your purchase. Mountain Dog Team.

Posted 4 years ago

“Order arrived in 5 days as advised, The harness was a little difficult to adjust at first but after some discussion with a previous owner of a similar harness it was fine. Overall we were pleased with the purchase.”

Helpful Report

Posted 4 years ago

Hello, That is great to hear. Yes, sometimes a new harness can be a little difficult at the beginning especially with them being new. Often the difficulty is in the buckles. But the more they are used, the easier they are to use. Thank you so much for the lovely review. We hope to see you shopping with us again soon.

Posted 4 years ago

“Good Variety of quality dog products at reasonable prices.”

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Posted 4 years ago

Brilliant Kelly, so glad to hear you are happy with what we offer. Thank you for your purchases, as a small business we appreciate your custom. Mountain Dog Team.

Posted 4 years ago

“I bought this for my Newfoundland Milo , it has kept him very dry during walks in the rain and fits very well, also great customer service”

Mountain Dog 5 star review on 28th December 2021

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Posted 4 years ago

Hello Wioletta, What fantastic photos of your furbaby. We are so happy that you got such a nice fit. I'm so happy to hear that you had a good experience with our customer service team. Thank you so much for shopping with us, we hope to see you again soon.

Posted 4 years ago

“Super quality, solid clip, very comfy, lovely colour (blue horizon); Rufus says he is thrilled with it (🐾🦮🐾🐾👍🏻👍🏻🦮🙂‼️)”

Mountain Dog 5 star review on 27th December 2021

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Posted 4 years ago

Hello Jill, So glad to see little Rufus in his new collar, he's looking fantastic! Thank you for the review.

Posted 4 years ago

“Great items with super fast delivery. Definitely recommend”

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Posted 4 years ago

Thank you, Bianca, So glad you were happy with the service. We hope to see you again soon.

Posted 4 years ago

“Love the flashing colours, especially the blue. Fits nicely on collar.”

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Posted 4 years ago

Hello Ben, That is great, so glad you were happy with the item and the service you received. Thank you for taking the time to leave a review. Mountain Dog Team

Posted 4 years ago

“Excellent harness that's well made and comfortable for my dog also washes well. We've had our other dogs harness for 4 years and it's still going strong.”

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Posted 4 years ago

Thank you, Stuart, Our Front range harnesses are our most popular harness with 100's going out the doors every week and we are so happy that we could assist another customer. It is fantastic to hear that you already have one harness that has lasted. Mountain Dog Team.

Posted 4 years ago

“We were very happy with the choice of products and the service received from Mountain Dog. One of the dog coats we ordered was too large and it was really easy to return and replace the coat through the online service. Prices are good and we will likely buy all our outdoor dog needs from Mountain Dog”

Helpful Report

Posted 4 years ago

Hello Jayne, We are so glad to hear that you were happy with your order. We know that measuring a dog remotely can be difficult when it comes to fitting and so we try to make our return process as easy as possible. So glad to hear that you will be coming back, we will look forward to seeing you again.

Posted 4 years ago

Mountain Dog is rated 4.9 based on 6,515 reviews