Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,505 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,505 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th March 2026

2111

Anonymous

Anonymous // 01/01/2019

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“I bought this for my old dog just to keep him dry. I was very happy with the fit and it did keep him dry in the rain. It's easy to put on and take off I would recommend this dog waterproof.”

Helpful Report

Posted 4 years ago

Hello Morag, That's fantastic, the Rukka Haze coats are fantastic and lightweight, allowing a comfortable coat for your doggo. Thank you for leaving the review, Mountain Dog Team

Posted 4 years ago

“Service and customer service very good would recommend”

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Posted 4 years ago

Hello Lockwood, Thank you so much for the fantastic review. Hope to see you again soon. Mountain Dog Team.

Posted 4 years ago

“Lovely quality coats for my cocker spaniel. Speedy delivery a bit pricey but worth the money as they are waterproof nothing too good for my furry babes.”

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Posted 4 years ago

Hello Pauline, So glad to hear that you are satisfied with your purchase as well as fast delivery. Whilst our prices are high, we ensure good quality products and remain competitive with other companies making sure you get the best products for your furbaby. Thank you for taking the time to leave us a review. Hope to see you shopping with us again soon. Mountain Dog Team.

Posted 4 years ago

“Good availability and fair price, delivered very quickly too before Christmas”

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Posted 4 years ago

Hello Sally, Thank you so much for the review. We tried to get as many orders out before Christmas as we could. Didn't want the pooches to go without over the Christmas break. We hope to see you again soon, Mountain Dog Team.

Posted 4 years ago

“Really pleased with both customer service and the products I received! Would highly recommend.”

Mountain Dog 5 star review on 8th January 2022

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Posted 4 years ago

Hello Lucy, Your dog is looking fantastic in its new coat! Mountain Dog Team

Posted 4 years ago

“Excellent coat and customer service”

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Posted 4 years ago

Thank you so much for the review, Emma. Mountain Dog Team.

Posted 4 years ago

“Great service, great product, fabulous quality and very hard wearing. This is our second set of leads and collars, bought for Basil because we couldn't resist the new colour! The 'Traffic Loop' on the lead is just brilliant.”

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Posted 4 years ago

Hello Richard, Thank you so much for your review, the colour options are excellent. Hope to see you shopping with us again soon, Mountain Dog Team.

Posted 4 years ago

“Excellent service from Mountain Dog. Easy to use website, quick delivery, great price. This was my first time ordering from them but I will definitely use them again!”

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Posted 4 years ago

Fantastic! Thank you for taking the time to leave a review. Mountain Dog Team.

Posted 4 years ago

“This is a great bit of kit, worth the investment - and piece of mind, they've freedom, but are still very secure, mountain dog delivers awesomeness yet again - thankyou very much, with lots of love & Slobbers - Squid & Norman xXx 🐕🐕🐾🐾”

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Posted 4 years ago

Fantastic, Thank you for the review.

Posted 4 years ago

“Good service”

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Posted 4 years ago

Thank you for the 5-star review, Sarah!

Posted 4 years ago

“all good, goods arrived quickly and are as described”

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Posted 4 years ago

Hello Jeanett, We are so glad to hear everything arrived quickly - that is fantastic! We hope to see you shopping with us again soon! Mountain Dog Team.

Posted 4 years ago

“Have bought several items of dog equipment from Mountain Dog as the choice of good quality items is excellent. Despatch and delivery has always been reliable.”

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Posted 4 years ago

Fantastic, glad to hear you are happy with the service you recieved! Mountain Dog Team.

Posted 4 years ago

“After Royal mail sent my parcel to wrong place I finally received it. The swivel belt fits perfectly and has a good strong hook to secure to harness”

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Posted 4 years ago

Hello Eunice, So glad to hear the issue was resolved and you are happy with your items. We hope to see you shopping with us soon. Mountain Dog Team.

Posted 4 years ago

“The coats are fab! Bright and light my dogs love them 😁 I’m a dog walker so it’s great keeping the dogs dry and I can also see them when they’re off exploring 😊 just wish I could get them for all the dogs I walk! Life would be a lot easier 🤣”

Mountain Dog 5 star review on 4th January 2022

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Posted 4 years ago

Hello Kath, They are some fantastic photos! You can't miss them with their new coats on, definitely not getting lost any time soon! Thank you for the review, we hope to see you again soon! Mountain Dog Team.

Posted 4 years ago

“Brought a dog collar, kept informed and quick delivery Thanks”

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Posted 4 years ago

Thank you for the review, Simon.

Posted 4 years ago

“Ordered a harness and lead for our new puppy. Great prices and super fast delivery. Will definitely recommend and use again.”

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Posted 4 years ago

Hello Simon, that is fantastic, glad to hear you are happy with your products. Mountain Dog Team.

Posted 4 years ago

“What a great company! This is the 4th thing we have had from mountain dog, on this occasion I won the ruffwear set in a competition but the past 3 orders were bought because of great advice and customer service. This harness and collar are great for everyday use. My dog was not to keen on having it over her head but once on it seems comfortable and she doesn't give it a second thought while running about.”

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Posted 4 years ago

Hello Lucy, Firstly, they are some fantastic photos of your furbaby and congratulations on winning the competition! We are so glad to hear that our customer service team was able to help you. Sometimes dog's can be weary with harnesses over the head but once associated with great adventures and walkies, you won't be able to take it off! Thank you for the review. Mountain Dog Team.

Posted 4 years ago

“Very good site”

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Posted 4 years ago

That is fantastic! Thank you for your positive feedback! Mountain Dog Team

Posted 4 years ago

“Top quality harness”

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Posted 4 years ago

Hello Mark, Thank you for the review. All of the harnesses that we sell come from all reputable brands to make sure that our customers are happy and satisfied. Of course, we don't forget the furbabies who need to be comfortable on their adventures too! Mountain Dog Team.

Posted 4 years ago

“Mountain Dog were excellent, providing quick delivery and return/replacement when we decided we'd ordered the wrong size.”

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Posted 4 years ago

Hello David, We are so glad to you were happy with the service and got sorted with your sizing issue. It can be difficult to measure up for your dog especially when you have to do it remotely. Glad to hear it worked out in the end! Hope to see you shopping with us again soon. Mountain Dog Team.

Posted 4 years ago

Mountain Dog is rated 4.9 based on 6,505 reviews