Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,505 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,505 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th March 2026

2111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have bought quite a few Ruffwear products from Mountain Dog. The products are of excellent quality and are received promptly without the excessive packaging we sometimes receive from other companies. Customer service is excellent.”

Helpful Report

Posted 4 years ago

Hello Derek, Glad to hear you are happy with the Ruffwear items, the equipment is fantastic! We are so glad to hear that you have had a good experience with our customer service team too! Thank you for leaving a review.

Posted 4 years ago

“Lovely fleece for my dog of the usual outstanding Ruffwear quality. Exchange process (for different size) was easy and free.”

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Posted 4 years ago

Fantastic news, so glad to hear your exchange went smoothly. Thank you for leaving us a review. Mountain Dog Team

Posted 4 years ago

“Great company, delivery prompt, good range of products and descriptions are accurate.”

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Posted 4 years ago

Fantastic, thank you so much for leaving a review.

Posted 4 years ago

“I love dealing with your company, you make buying all things dog so easy. I have a young wiggly dog at the moment who I can't measure very well and have had to send back coats, all exchanged with no trouble or fuss. Fantastic service, great products, I highly recommend.”

Helpful Report

Posted 4 years ago

Hello Jo, Thank you for your review. Some of us here at Mountain Dog HQ know the struggles of measuring wriggly dogs. It is more difficult to get a fit the first time when measuring remotely however, we are happy to hear that despite that you managed to get a fit through our exchange process. Thank you again! Mountain Dog Team.

Posted 4 years ago

“Love shopping here! Great stuff for adventurous dogs!!”

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Posted 4 years ago

Thank you for the kind review! Mountain Dog Team.

Posted 4 years ago

“Very good to deal with, even during the Christmas/new year season. Prompt despatch & delivery, easy to use website, good prices, too.”

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Posted 4 years ago

Thank you for the kind review! We like to keep our customers happy, especially throughout the Christmas period! We hope to see you shopping with us again soon. Mountain Dog Team.

Posted 4 years ago

“Great selection of products and prompt despatch. 👌”

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Posted 4 years ago

Thank you Patricia!

Posted 4 years ago

“Prompt solid service”

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Posted 4 years ago

Fantastic to hear Vicki!

Posted 4 years ago

“Love Mountain Dog - they have everything I need for my little canine adventure buddy, so I always go to their website first when I need/want something for Bailey (he’s not spoilt at all)! The latest purchase is a tug toy by Ruffwear which he loves playing with.”

Mountain Dog 5 star review on 12th January 2022

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Posted 4 years ago

Hello Jo, What a fantastic photo of your little guy! Looks like he is having great fun with his Ruffwear toy! Thank you for the review, Mountain Dog Team

Posted 4 years ago

“Good quality products and happy with delivery”

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Posted 4 years ago

Thank you so much for the review and 5-stars!

Posted 4 years ago

“A great store, fast delivery and amazing customer service. Highly recommended, as is the Ruffwear light.”

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Posted 4 years ago

Hello Samantha, What a fantastic photo of your dog, looks like they are having a great time! The harness and beacon together look great. Thank you for leaving us such a lovely review. Mountain Dog Team

Posted 4 years ago

“Very sturdy and I think our dog likes it and he enjoys wearing it.”

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Posted 4 years ago

Hello Terry, Thank you for the review, glad to hear your pooch is happy! Mountain Dog Team

Posted 4 years ago

“We have miniature daschunds and found this harness through a friend who has a daschund… it’s a great fit and to be able to adjust the shoulder and waist is really good. Great choice of colours too”

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Posted 4 years ago

Fantastic news!

Posted 4 years ago

“We had the smaller floating twist frisbee and have now ordered the large. there is a big difference in the size but our Border Collie has no problem fetching it and csrrying. very prompt delivery.”

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Posted 4 years ago

Hello Susan, They are great toys, so glad to hear your delivery was fast too! Mountain Dog Team

Posted 4 years ago

“Great company - very quick to process orders and get them sent to me!”

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Posted 4 years ago

Thank you so much Kate!

Posted 4 years ago

“Good products, well described with helpful measuring and fitting guides to ensure you order the correct size for your pet. Our order (Hurtta dog rain coat) arrived very promptly and the product is as described and very good quality. Would have no hesitation in ordering from Mountain Dog in the future.”

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Posted 4 years ago

Hello Neil, Fantastic to hear that you found our sizing guides helpful. Sometimes measuring a dog remotely can be difficult in getting the sizing right. It is fantastic to hear that you will be coming back to us in the future. Thank you so much for the review. Mountain Dog Team

Posted 4 years ago

“Mountain Dog always have a great range of products for my dogs, and is my go-to for buying pet presents. The shipping is always super fast and it feels good to buy from a smaller business rather than the "big one" these days. Thanks for always knowing what makes our dogs happy!”

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Posted 4 years ago

Hello Sara, Thank you so much for the kind words. We strive to have a great of products for dogs from all different ranges to make sure your furbabies have a great choice for their new favourite toys! As a small business Sara, we do appreciate your custom and appreciate your kind review. Mountain Dog Team.

Posted 4 years ago

“I ordered a raincoat for my dog, the website was informative and I felt confident in what I was ordering. Mountain Dog stock some really good quality brands so it was a hard choice! It was delivered well packaged and very quickly. Can't ask for more really.”

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Posted 4 years ago

Hello Lisa, So glad to hear that you were happy during the ordering process. Fantastic to hear that your order arrived to your standards. Thank you for the lovely review. Mountain Dog Team.

Posted 4 years ago

“Fits my German Shepard well and very strong. I feel I have more control with having the lead attached in 2 places as well”

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Posted 4 years ago

So glad to hear that Val, our double-ended leads are great for that. Thank you for the review.

Posted 4 years ago

“Sturdy & easy to use, with adjustable length. Sadly our dog would not use do now on eBay!!!”

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Posted 4 years ago

Hello Eugenia, Thank you for the review and that fabulous photo of the teddies on the ramp, made our day at Mountain Dog HQ. Sorry to hear that your dog couldn't use the ramp, sometimes some dogs just don't like the feeling of it on their paws. We hope to see you shopping with us again soon, Mountain Dog Team

Posted 4 years ago

Mountain Dog is rated 4.9 based on 6,505 reviews