Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,515 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,515 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 15th April 2026

2114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered for me and my dog a leash Ezydog for jogging which I am very happy with and a paw protection wax Musher’s secret. Delivery was fast from UK to Estonia. Very happy with the service”

Helpful Report

Posted 4 years ago

Hello Kullike, Thank you for your review.

Posted 4 years ago

“Good price, quick delivery. Great service.”

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Posted 4 years ago

Thank you for the review Claire.

Posted 4 years ago

“Top quality harnesses as recommended by ‘Whippetonemanandhis’ on both YouTube and Instagram. Great harnesses for sight-hounds, good build quality and materials, though perhaps a little pricey. Promptly delivered by Mountain Dog and with a 10% first time buyer discount.”

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Posted 4 years ago

Hello Jon, What a fantastic video of your doggos. We are always excited to see photos and videos of our customers, especially when they are flashing off their new kit! Your dogs look like they're ready for any adventure! Thank you so much for the review and your custom, as a small business we appreciate it.

Posted 4 years ago

“Quick delivery. Product wasn't suitable but returns and refund process very clear and quick.”

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Posted 4 years ago

Hello Alan, Thank you so much for your custom and the review. We are so glad you are happy with the service.

Posted 4 years ago

“Great selection of quality products and super quick service.”

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Posted 4 years ago

Hello Ann, Thank you so much!

Posted 4 years ago

“I purchased a small dog harness from mountain dog but unfortunately had to return as to big for our Minature Dachshund. The overall service from Mountain Dog was exceptional from ordering to delivery and processing my return. Best service in years. Will definitely return.”

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Posted 4 years ago

Hello James, These things do happen, and we are so glad to hear that we could offer you such a quick and easy return process. Thank you for leaving us a review and hopefully we shall see you again soon.

Posted 4 years ago

“Dog is happier and owner is enjoying going running hands free”

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Posted 4 years ago

Hello Roddam, That is excellent news! Defintely ready for many more adventures to come. Thank you for taking the time to leave a review.

Posted 4 years ago

“Easy to use website, great choice. One of the item was to big and the return process was simple to use too. Will definitely buy again”

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Posted 4 years ago

Hello Claudia, So glad to hear that you found our process simple and easy to do. We understand fitting dogs can be difficult remotely so we try to make returning orders easy as possible. We hope to see you shopping with us again soon.

Posted 4 years ago

“Service was also super as usual!”

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Posted 4 years ago

Hello Jen, Thank you for the review!

Posted 4 years ago

“Great range of dog equipment, very competitively priced and quick delivery.”

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Posted 4 years ago

Hello Sharon, Thank you for your review. So glad to hear you loved our range. We are always looking to bring in new things for our furry customers and their parents! Mountain Dog Team.

Posted 4 years ago

“Mountain Dog made getting the right sizing easy peasy, delivery was super fast and the product was delivered in perfect condition. Would definitely use Mountain dog again in future”

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Posted 4 years ago

Hello Elaine, Fantastic photo of your pooch, loving the red! So glad to hear you had a good experience with us at Mountain Dog, we look forward to seeing you again in the future.

Posted 4 years ago

“Online ordering quick and easy, with lots of info about the product, delivery was fast and I was kept updated.”

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Posted 4 years ago

Thank you for the review. Glad you were happy with the service you recieved.

Posted 4 years ago

“Really good company, switched my dog's harness quickly and easily when I ordered the wrong size!”

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Posted 4 years ago

Thank you for the review, so glad we could help. Mountain Dog Team

Posted 4 years ago

“We bought the Rukka - Protect Overall coat for our dog. We are really happy with the coat and how well it protects the dog from the rain. We chose the size based on their sizing guideline which I think could be improved as it's too big for her. The coat has a tear in it already which is a shame but this could be my fault to be fair trying to get the coat on and off. Overall, I think this company will continue to improve their products as you can tell they care so I would buy with them again for sure.”

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Posted 4 years ago

Hello Jonathan, Thank you for the review and your feedback. We appreciate your decision to shop with us. Mountain Dog Team.

Posted 4 years ago

“I cocked up and bought the wrong size. Their service was super quick and helpful. Would recommend”

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Posted 4 years ago

Thank you Nicola for the review. Sometimes these things happen. Sizing up furbabies can be difficult especially the wiggly ones! So glad to hear you got the perfect fit in the end and we were able to help you achieve that. Thank you for shopping with us, as a small business we appreciate your custom.

Posted 4 years ago

“Good value Prompt delivery”

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Posted 4 years ago

Thank you so much Suzanne!

Posted 4 years ago

“The service was fantastic with the original order and exchange. The items on the website are good quality, durable and value for money.”

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Posted 4 years ago

Hello, Thank you for the review. All of our products are from reputable and trusted brands and we are glad that you see that too. Thank you and we hope to see you again soon.

Posted 4 years ago

“Very good service as always. Good quality products and fast reliable shipping. Thanks”

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Posted 4 years ago

Hello Michael, Thank you for the review and your purchase. We are glad to hear you are happy with the service. Mountain Dog Team.

Posted 4 years ago

“Very good and easy to use. The waist band is a bit fiddly to adjust.”

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Posted 4 years ago

Thank you so much for the review, Stephen. So glad to hear that you like the product. In regards to the waist strap, sometimes when an item is new, it can be a little bit fiddly for the first few attempts. As the product is used over time, it becomes easier to adjust. Thank you for shopping with us, as a small business we appreciate your custom.

Posted 4 years ago

“Fast efficient service, excellent product”

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Posted 4 years ago

Thank you Emma!

Posted 4 years ago

Mountain Dog is rated 4.9 based on 6,515 reviews