Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,501 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,501 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 8th April 2026

2113

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent fast delivery and quality products and a fast excellent response from the customer service team on a querie i had 5 star well deserved”

Helpful Report

Posted 2 years ago

So pleased our team could help with your query. Thank you so much for your lovely review!

Posted 2 years ago

“Excellent service again. Super happy with the bargain sale item too. Recommend this company to everyone 👍”

Helpful Report

Posted 2 years ago

Wonderful Craig! Thank you so much for your kind words. We look forward to seeing you again online soon.

Posted 2 years ago

“I was very impressed with the harness that I purchased and also with the customer service that I recieved. I had a query with my order and they sorted it for me”

Helpful Report

Posted 2 years ago

Lovely to hear Emma! Thank you so much for kind words, it's wonderful to hear our team could help. We look forward to seeing you again online soon.

Posted 2 years ago

“As described and quality item”

Helpful Report

Posted 2 years ago

“Super quick delivery and service”

Mountain Dog 5 star review on 25th September 2023

Helpful Report

Posted 2 years ago

Wonderful to hear Debbie! Thank you so much for sharing your lovely photo too!

Posted 2 years ago

“The raincoat is easy to put on and take off, our dog is happy to wear it, and the fit is good while he is still growing to full size.”

Helpful Report

Posted 2 years ago

“Mountain Dog is a brilliant company. Excellent service with great products”

Helpful Report

Posted 2 years ago

Thank you so much Sara! We are thrilled that you think we are a brilliant company. We truly appreciate your loyalty and thank you for your lovely words.

Posted 2 years ago

“Have been using Mountain Dog for over a year, purchasing Harnesses, Collars and Leads. Delivery is super quick and staff have always been very helpful. Had to return one item recently (my fault as ordered the wrong size ) No quibbles on a refund had a credit back in a few days. My go to shop for dog accessories.”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful review David! We really appreciate your continued patronage and kind words. We look forward to continuing to serve you in the future.

Posted 2 years ago

“HiI was really impressed with the service offered by this firm. The good came really quickly. As my girl was on the cusp between medium and large I ordered 2 different harnesses and different sizes, all from the Correlation Dog brand. Really impressed with the quality and when I returned the duplicate having chosen the best fit the return of funds was quick. Will be back.”

Helpful Report

Posted 2 years ago

Thank you so Lesley for your lovely review! Great to hear you were really impressed with the quality of the Dog Copenhagen Harnesses, plus our returns service worked well for you. We look forward to seeing you again soon!

Posted 2 years ago

“The Website is excellent with a clear description of products. Delivery very speedy”

Helpful Report

Posted 2 years ago

Lovely to hear, thank you so much for your lovely review Linda!

Posted 2 years ago

“Superb service. Great stock. Fast delivery, well packaged items. Fantastic all around. Will defiantly use again! Thank you.”

Helpful Report

Posted 2 years ago

Thank you so much, Paul for your wonderful review! We're so glad that you had a fantastic experience with us, and that you'll be returning in the future. We look forward to seeing you again soon!

Posted 2 years ago

“Mountain Dog are an excellent provider of quality dog equipment. I've had several harnesses and other kit from them, selection is fab, delivery is quick and prices very competitive.”

Helpful Report

Posted 2 years ago

Wonderful to hear Gordon! Thank you so much for your positive words and support. We look forward to seeing you again online soon.

Posted 2 years ago

“Excellent and reliable - as always.”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful review Lynne! We look forward to seeing you online again soon.

Posted 2 years ago

“I sent a review and photo of me dog wearing the coat last Thursday which was acknowledged by Paul I think”

Helpful Report

Posted 2 years ago

Thank you so much for your review Jane! Thank you for choosing Mountain Dog!

Posted 2 years ago

“Excellent to deal with, delivery fine, all goods received in good condition”

Helpful Report

Posted 2 years ago

Thank you so much for your review Janet! We appreciate your positive feedback. We look forward to seeing you again online soon.

Posted 2 years ago

“Easy website to navigate, super quick delivery, all products exactly as described. What more could you ask for?”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words Laurence!

Posted 2 years ago

“Loads of choice on the mountain dog website easy to find what you are looking for and quick to purchase. Fast delivery.Will definitely be back.”

Helpful Report

Posted 2 years ago

Thank you so much for your review! We are so glad you found the website easy to navigate and your purchase process quick. We are also pleased that your delivery was so swift. We look forward to seeing again online soon.

Posted 2 years ago

“Love Mountain Dog! Always my first choice as I know the price will be competitive and the service is excellent”

Helpful Report

Posted 2 years ago

Thanks so much Shelley! It means a lot to us to hear such wonderful feedback!

Posted 2 years ago

“I needed to change the delivery address once I realised my purchase was going to the wrong one. Fortunately, it was in enough time before dispatch. The customer service and dispatch teams were very efficient and helpful.”

Mountain Dog 5 star review on 18th September 2023

Helpful Report

Posted 2 years ago

Thank you so much for your lovely review Ruth! Great to hear our team could help get you your new gear to the right address. Thank you so much for sharing your lovely photo too!

Posted 2 years ago

“Very helpful presale advice and swift despatch.”

Helpful Report

Posted 2 years ago

Thank you so much, Sue! It's great to hear your positive experience. We appreciate your valued support and feedback.

Posted 2 years ago

Mountain Dog is rated 4.9 based on 6,501 reviews