Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,502 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 8th April 2026

2113

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the “Beacon” for evening walks, really bright and tolerates my dog’s tendency to fling herself into any water she finds. The Hurta coat is lovely, perfect fit using the online fitting tool, great material and easy to take on and off. And great service from Mountain Dog, we had to switch sizes on her drying coat and they were fast, helpful and the large coat fits well.”

Mountain Dog 5 star review on 14th March 2022

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Posted 4 years ago

Hello Mary, what a fantastic photo of your furbaby! She suits the red! Thank you for the photo!

Posted 4 years ago

“Excellent, easy to navigate website. Product was well packaged and arrived promptly!”

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Posted 4 years ago

Fantastic, thank you Jennifer!

Posted 4 years ago

“`Good experience and prompt shipping!”

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Posted 4 years ago

Hello Anett, Thank you for the review, we hope we will see you shopping with us again soon.

Posted 4 years ago

“Great prompt service when raising any queries with customer service team, my thanks to Katie and Paul, who are always very responsive. Fast delivery and exchange service. It is a pleasure ordering from Mountain Dog, my thanks to all the team.”

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Posted 4 years ago

Hello Janet, Thank you for the lovely review. So glad to hear our customer service team could help. We hope to see you shopping with us again soon.

Posted 4 years ago

“Great product easy to order and speedy delivery.”

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Posted 4 years ago

Hello Norwood, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Great name! Delivery was as promised. I ordered the Non-stop dogwear Line harness. The manufacturer’s sizing was correct. The sizing app wasn’t. Very pleased with the harness.”

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Posted 4 years ago

Hello Kath, Thank you for the lovely review! Our business was named after our own Mountain Dog ambassador! He is one adventure loving dog :)

Posted 3 years ago

“Really pleased with order. I made a mistake on the first order and mountain dog sorted the swap with no problems at all. Thanks very much”

Mountain Dog 5 star review on 13th March 2022

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Posted 4 years ago

Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊

Posted 3 years ago

“Quality products provided quickly”

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Posted 4 years ago

Thanks Jeff!

Posted 3 years ago

“Very prompt and easy service.”

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Posted 4 years ago

Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Excellent service, high quality products.”

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Posted 4 years ago

Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊 Keep an eye out on our social media – your pup will be making a guest appearance 😉

Posted 3 years ago

“An excellent selection of great quality products.. Very quick delivery.”

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Posted 4 years ago

Hello Louise, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“We ordered, it came quick well wrapped.”

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Posted 4 years ago

Hello Maxine, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Great website, was amazed when order arrived the very next day. Very pleased will definitely recommend, and use again.”

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Posted 4 years ago

Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“This is the 3rd collar we have purchased as our pup is growing. Cannot fault the delivery, the quality and especially the durability of the Ruffwear products. We are just about to purchase a new harness in the next few weeks. Mountain Dog is the our one stop dog shop”

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Posted 4 years ago

Hello Bill, Thank you for taking the time to leave us a review. We are glad to hear that you are impressed with the service. Thank you for shopping with us. We hope to see you again soon!

Posted 4 years ago

“Hard-wearing, functional and looks good”

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Posted 4 years ago

Hey Kathryn, Thank you for the review!

Posted 4 years ago

“Great product! My dog can’t slip his collar anymore!”

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Posted 4 years ago

Thank you Sherry!

Posted 4 years ago

“No fuss online shopping experience, great price, fast delivery. Sizing guides and advice ensured purchased accessories fit our puppy perfectly.”

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Posted 4 years ago

Fantastic, thank you!

Posted 4 years ago

“Excellent website! Followed the clear instructions on how to measure my dog for rain jacket and my order was delivered promptly with notifications every step if the way. Unfortunately, my being overly cautious meant the jacket was too big. No problem. Followed the instructions on how to exchange for a smaller size, returned item and the replacement item arrived in two days. Ziggy loves her new jacket…super quality. It keeps her dry without making her too hot. Would highly recommend this website to all dog owners for a professional service and hassle free.”

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Posted 4 years ago

Fantastic thank you so much Elizabeth!

Posted 4 years ago

“Replaced with a new one after 6 years. By far the best harness out there.”

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Posted 4 years ago

Fantastic, thank you for the review, Heather! So glad to hear it lasted you 6 years!

Posted 4 years ago

“As per usual, Mountain Dog's service is 110% brilliant. This coat is well made, packaged very well, and well worth the money. They come up very generous, so I would advise baring this in mind and go with a smaller size rather than larger.”

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Posted 4 years ago

Thank you so much for the review Nicki! We appreciate the kind words.

Posted 4 years ago

Mountain Dog is rated 4.9 based on 6,502 reviews