Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,502 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 8th April 2026

2113

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonder service and great range of products. They seem to have bent space and time to get the product delivered way before it was anticipated!”

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Posted 4 years ago

Fantastic, thank you Deborah!

Posted 4 years ago

“My order came incredibly quickly!!! Thank you for the fast service”

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Posted 4 years ago

Awesome!

Posted 4 years ago

“Brilliant harness and excellent customer service! We ordered a medium, but it was a bit too small, so sent it back and was sent a large in replacement with no hassle. The harness itself fits really well and feels really comfortable on the dog!”

Mountain Dog 5 star review on 22nd March 2022

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Posted 4 years ago

Thank you so much for the fantastic photo of your pooch!

Posted 4 years ago

“Good service and swift delivery.”

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Posted 4 years ago

Thanks Jacki!

Posted 4 years ago

“Brilliant products at reasonable prices, quick delivery and excellent customer service. The staff couldn't have been more helpful when I had a query.”

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Posted 4 years ago

Hello Rachel, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Very efficient service Products as described which I was more than happy with”

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Posted 4 years ago

Hello Joy, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“I have had a few products and each one arrived within a couple of days. Customer services are efficient and very helpful.”

Mountain Dog 5 star review on 21st March 2022

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Posted 4 years ago

Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Mountain dog delivered and processed my order fast and efficiently. Thanks”

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Posted 4 years ago

Hello Kate, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“I have used MD for a long time and purchased plenty of kit, always quality gear, friendly sales backup & prompt return system if needed.”

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Posted 4 years ago

Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Does not look like the colour on the website., pleased with item and is a premium product. Would have preferred Black. Products highly recommended, and will purchase again.”

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Posted 4 years ago

Hello William, Thanks for taking the time to leave us a review! The Front Range Harness is a fan-favourite here at Mountain Dog – we’re so glad to hear you and your pup love it too! Best wishes, Mountain Dog Team

Posted 3 years ago

“Got some NonStop dog wear items for my border terrier, they are great! Had to exchange two items for different sizes and the process was so simple!”

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Posted 4 years ago

Hello Joe, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Great service. Exchanged coat for a different item without hesitation.”

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Posted 4 years ago

Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Lovely products. Arrive on time”

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Posted 4 years ago

That is fantastic to hear, thank you so much for the review, Urmi!

Posted 3 years ago

“Used several times. Always prompt delivery at very competitive price..”

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Posted 4 years ago

Hello John, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Lovely coat and fantastic service would highly recommend”

Mountain Dog 5 star review on 20th March 2022

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Posted 4 years ago

Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊

Posted 3 years ago

“Excellent service”

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Posted 4 years ago

Hello Andrea, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Brilliant service, quick delivery”

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Posted 4 years ago

Awesome!

Posted 4 years ago

“Great service, fast delivery. *****”

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Posted 4 years ago

Hello Katherine, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Good, quick service”

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Posted 4 years ago

Hello Gary, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Every time I have ordered from Mountain Dog I have received excellent service and unbelievably swift delivery. Wholly recommend.”

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Posted 4 years ago

Hello Elizabeth, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

Mountain Dog is rated 4.9 based on 6,502 reviews