Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.86

4.9 Rating 2,103 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 2,103 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

enquiries@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff are incredibly helpful with all your questions. Hatch is done perfectly. Recommend.”

Helpful Report

Posted 6 months ago

Hi Theresa, Thank you for your 5-star review! We're so pleased to hear that our staff were helpful and that your hatch was done perfectly. Your recommendation means alot to us! Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Great service”

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Posted 6 months ago

Hi Rodney, Thank you for your 5-star review! We're glad to hear that you experienced great service with us at Jupiter Blue Ltd! Your feedback means a lot to our team! Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Excellent product fast delivery”

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Posted 6 months ago

Hi Graham, Thank you for your 5-star review! We’re delighted to hear that you found the product you ordered to be excellent and that our delivery was speedy! Thank you for your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“The best loft hatch you can buy. Faultless.”

Helpful Report

Posted 7 months ago

Hi Ross, Thank you for your 5-star review! Your feedback is very important to us, and we're delighted that you're fully satisfied with your purchase. Thank you again for your continual support! Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Fits perfectly, reasonable price, and good quality. What’s not to like? Oh and the customer service was spot on too. If I need a custom access hatch again I will go here again without a doubt.”

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Posted 7 months ago

Hi, Thank you for your 5-star review! We’re thrilled to hear that our Bespoke Fire Rated Access Panel met your expectations in terms of fit, quality, and price. It's great to know our Customer Service Team were able to help! Thank you again for your review! Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Excellent quality and perfect fit.”

Helpful Report

Posted 7 months ago

Hi Ian, Thank you for your 5-star review! We're delighted to hear that you found the quality and fit of the SDS Made to Measure Loft Hatch to be perfect. Thank you again for your kind words! Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Ordered a loft hatch arrived the next morning fitted buy lunchtime. Excellent service would definitely recommend to everyone.”

Helpful Report

Posted 7 months ago

Hi Joseph, Thank you for your 5-star review! We're thrilled to hear that your order arrived promptly and you were happy with the service you received. We appreciate your recommendation! Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

“Received great service from the team at Jupiter Blue (David) - Had a small issue with a lock on a new hatch, called the team and they immediately dispatched a new one with a more sturdy key and arranged collection of the faulty unit. No hassle or bother at all and all done quickly and efficiently. Thanks guys! :-)”

Helpful Report

Posted 7 months ago

Hi Adam, Thank you for your 5-star review! We’re delighted to hear that David and the Jupiter Blue Ltd team were able to assist you promptly with your issue. It’s great to know that you found our service hassle-free! We really appreciate your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

“Excellent communication and customer service”

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Posted 7 months ago

Hi Jack, Thank you for your 5-star review! We're thrilled to hear that you had an good experience with our Jupiter Blue Ltd team! We appreciate your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

“Best price going for a loft hatch! Was exactly the design we were looking for. They also sell the loft hatch poles at a great price compared to other companies. These are usually really hard to find!! Only negetive was that the estimated delivery dates were very long but ended up coming after a week or so. I did call up to check this- company were really easy to get hold of and very helpful. They confirmed the delivery dates and it arrived exactly when they said on call. Would definitely order again from here and recommend!”

Helpful Report

Posted 7 months ago

Hi Abby, Thank you for your 5-star review! We're so glad to hear that you found the right loft hatch and pole that met your needs. We appreciate your recommendation and your review! Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

“Great customer service, kept me updated, custom made loft hatch fit like a glove and the ladders are just the right length. Thank you”

Helpful Report

Posted 7 months ago

Hi Mary, Thank you for your 5-star review! We’re thrilled to hear that you were pleased with the help our Jupiter Blue Ltd team provided and that your Made to Measure Loft Hatch fits perfectly. It’s also great to know the ladders are just right for you! We truly appreciate your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

“Very well made and excellent finish, made to measure fitting, very pleased with my purchase.”

Helpful Report

Posted 7 months ago

Hi Andrew, Thank you for your 5-star review! We’re delighted to hear that you are pleased with the quality and finish of your Made-to-Measure Loft Hatch. We appreciate your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

“good product, great quality, bespoke item arrived in good time.”

Helpful Report

Posted 7 months ago

Hi Alan, Thank you for your 5-star review! We’re thrilled to hear that you're pleased with the quality of our SDS Made to Measure Loft Hatch and that it arrived speedily. Your feedback means a lot to us! Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

“I ordered a loft hatch on the 21st of April and as it stands on the 8th of May I have still not received my order. I noticed that with the order confirmation it states that orders received after 1500 hour will be dispatched the following working day. My order must be coming on the back of a tortoise I would not be rushing to use this company again”

Helpful Report

Posted 7 months ago

Good morning Tom, Thank you for reaching out to us regarding your order for the LT235 Loft Hatch. Unfortunately, we encountered an issue during the production of the LT235 Loft Hatches. The machinery responsible for operating the tools for this product experienced a complete breakdown, which caused a delay in the final stage of production. The issue has now been resolved and your order is scheduled to be delivered today with DPD. We apologise for any inconvenience caused by the delay in the manufacturing and delivery of your order. Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

“Great made to measure products and quick delivery.”

Helpful Report

Posted 7 months ago

Hi Richard, Thank you for your 5-star review! We’re so pleased to hear that you’re happy with our made-to-measure products and your order was delivered speedily. Thank you for your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

“Hatch arrived broken. Retailer contacted and sadly there was no responce from them. Very disappointing.”

Helpful Report

Posted 7 months ago

Hi Peter, Thank you for your feedback. We are truly sorry to hear about your experience with the broken hatch. We have checked our emails, and unfortunately, it appears that we did not receive any correspondence regarding the damaged hatch. Please contact us at info@jupiterblue.co.uk; we would like to offer you a free of charge replacement PD35 loft hatch. Once again, we apologise for any inconvenience this may have caused. Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

“happy with product - we do a repeated order and quality always the same so happy to recommend”

Helpful Report

Posted 7 months ago

Hi Kevan, Thank you for your 5-star review! We’re excited to know that you have consistently enjoyed the quality of our products with your repeated orders. Your recommendation is invaluable to us! Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

“Delivered quickly, but overpriced. I found exactly the same product at a major retailer significantly cheaper.”

Helpful Report

Posted 7 months ago

Hi Jim, Thank you for your review and comments. We appreciate your feedback, unfortunately, we cannot compete with major brands in terms of pricing for products sourced from external companies. If you would like to return the ladder, we'd be happy to help you with a refund as long as it hasn’t been opened and is still in its original packaging. Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

“Order placed 12th April. Not received item No further communication from them regarding eta of order delivery Have had this email though asking for a review of service and product”

Helpful Report

Posted 7 months ago

Good morning Dean, Thank you for reaching out to us. We truly appreciate your patience during this time. We have sent you an email explaining the delay of your order for the LT235 Loft Hatch. Unfortunately, this delay is due to manufacturing issues, and we sincerely apologise for not informing you sooner. We understand how frustrating this can be. Again, we apologise for any inconvenience caused. Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

“Great customer service very promot delivery”

Helpful Report

Posted 7 months ago

Hi Darrell, Thank you for your 5-star review! We’re delighted to hear that you had a positive experience with our customer service team and your order was delivered speedily. Thank you again for your review! Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

Jupiter Blue Ltd is rated 4.9 based on 2,103 reviews