Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.86

4.9 Rating 2,008 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 2,008 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

enquiries@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 13th July 2025

Jupiter Blue Ltd 5 star review on 3rd April 2025

M S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very nice lift hatch but it would be much easier to fit (especially lone working) if the lid could be fitted after the frame was in place. Fitting the frame with the lid attached is quite difficult.”

Helpful Report

Posted 1 day ago

Good morning John, Thank you for your review! We appreciate your feedback in regards to the Airtight Loft Hatch you purchased through us here at Jupiter Blue Ltd. We will take your comments into consideration when we review the loft hatch design. Thank you again for sharing your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 1 day ago

“Nice peice of kit, but 560W & 720L, add 5 mm to each side to allow for lugs around edge of frame”

Helpful Report

Posted 2 weeks ago

Hi Alan, Thank you for your review and feedback! We’re glad to hear you’re pleased with the product you ordered! Thank you again for sharing your thoughts! Best regards, Jupiter Blue Ltd Customer Support

Posted 1 week ago

“Very happy with the loft hatch. Size options were very good, the one I got fitted perfectly. Delivery was quick too. Recommended”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your review! We’re thrilled to hear that you're happy with the loft hatch. It’s great to know that the delivery was quick too! We appreciate your recommendation! Best regards, Jupiter Blue Ltd Customer Support

Posted 3 weeks ago

“Good quality bespoke loft hatch,delivered very promptly and well packaged, just a reccomendation for ease of installation, can the frame be installed independently of the loft door hatch,this would make a one person job then.”

Helpful Report

Posted 1 month ago

Hi Rob, Thank you for your review! We’re pleased to hear you’re happy with the quality of your bespoke loft hatch and that it arrived promptly and well packaged. We appreciate your feedback as it helps us improve our products. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“Easy to fit and it's to replace another plastic loft hatch that you had to slide to open which resulted in it's breaking in 18 months. Hopefully this twist lock will work out better”

Helpful Report

Posted 1 month ago

Hi Karen, Thank you for your review! Were glad to hear your LT235 Loft Hatch was easy to fit. Thank you for your feedback. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“Good products”

Helpful Report

Posted 3 months ago

Hi Peter, Thank you for your review! We’re glad to hear that you are satisfied with our products. We appreciate your feedback! Best wishes, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Found the loft hatch to be of good quality & easy to install. Good closing mechanism with excellent seal. Very happy with my purchase.”

Helpful Report

Posted 3 months ago

Hi Tom, Thank you for the review! We’re delighted to hear that you found the loft hatch to be of good quality and easy to install. It’s great that you’re happy with the closing mechanism and seal as well. Your feedback is much appreciated! Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Very good product. I have not fitted it yet but the quality looks great and the loft hatch has been manufactured to my specs. The only reason I didn't give a five star rating was the lack of communication. I was not given an estimated delivery date. I was not informed when the package was dispatched. The first I knew about it was when I arrived home to find a failed delivery note from Parcelforce. I then had to arrange a re-delivery to a suitable date.”

Helpful Report

Posted 4 months ago

Hi John, Thank you for your review! We’re glad to hear that you’re pleased with the quality of your loft hatch and that it meets your specifications. We apologise for the communication issues regarding your delivery; we understand how important it is to stay informed throughout the process. Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“I purchased a fireproof metal loft hatch and the lock arm to easily undo the latch while standing below. The hatch looks very neat with a low profile . The arm while functional arrived bent in the post(made of hollow square section aluminium riveted to a loft ladder 'grab' at one end and a triangular shaped recess at the other to fit the latch). Jupiter Blue replaced the damaged efficiently with no fuss. I am very satisfied with the airtight hatch-one improvement would be to protect the mineral pad insulation on the underside of the hatch with a thin metal skin as it is easy to knock the edges off in the installation and subsequently when entering the loft. That's why I haven't given the product 5/5”

Helpful Report

Posted 5 months ago

Hi John, Thank you for your review! We're glad to hear that you're satisfied with the fireproof loft hatch and appreciate your feedback regarding the lock arm. We're always striving to make improvements based on customer suggestions. Thanks for choosing Jupiter Blue Ltd! Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

“Good quality item but corner slightly bent, probably during shipping.”

Helpful Report

Posted 5 months ago

Hi Thomas, Thank you for your review! We’re glad to hear that you found the item to be of good quality. We’re really sorry to hear about the bent corner. We understand how disappointing this can be. Please get in touch with us to discuss. Thank you! Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

“Appears good quality, so happy with purchase. Quite awkward to install as door does not separate from frame.”

Helpful Report

Posted 5 months ago

Hi Mark, Thank you for your review! We're pleased to hear that you are happy with the quality of your purchase. We understand that installation can sometimes be a bit tricky, and we appreciate your feedback on this matter. Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

“The unit works perfectly, however I had to file part of the unit so another part would fit into it.”

Helpful Report

Posted 5 months ago

Hi Malcolm, Thank you for your review! We're glad to hear that the unit is working perfectly for you. We appreciate your feedback regarding the fitting issue and will take that into consideration for future improvements. Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

“Apart from delivery dates confirmation being quite vague,products were great.”

Helpful Report

Posted 5 months ago

Hi Garry, Thank you for your review! We appreciate your feedback on the delivery dates. We're glad to hear that you like the products, and we'll take your comments on board. Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

“Good product and did what was required”

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Posted 9 months ago

Good morning Martin, Thank you for your review, we appreciate you feedback. Best wishes, Jupiter Blue Ltd Customer Support

Posted 9 months ago

“From point of order to delivery was execellent. However one ofthe touch catches on eack door dosent work so the bottom of the door is proud of the wall.”

Helpful Report

Posted 9 months ago

Good morning John, Thank you for your review, we are sorry to hear that the touch latches are not working on each door. We will send out two replacement touch latches, and again apologises for any inconvenience caused. Thank you again for your feedback. Best regards, Jupiter Blue Ltd Customer Support

Posted 9 months ago

“The staff was friendly, polite and helpful in responding to my query. She provided me with the product I needed. Thank you Stéphane”

Helpful Report

Posted 10 months ago

Thank you, Stéphane, for your review of Jupiter Blue Ltd. We are thrilled to hear that our staff member was friendly, polite, and helpful in responding to your query, and that they provided you with the product you needed. Thank you once again!

Posted 10 months ago

“Firstly the packing was in a bit of a bad way but fortunately no damage. The sealing strip was all twisted in one corner so had to straighten that and I think the strip is very thin and only just taller than the rim. That definitely could be better to create a greater seal.”

Helpful Report

Posted 10 months ago

Hi Paul, Thank you for taking the time to rate Jupiter Blue Ltd. We appreciate your feedback on our packaging. We are glad to hear that no damage occurred. Your observation about the twisted sealing strip in one corner has been duly noted, and we understand your concern regarding its thickness. We will certainly take this into consideration in the future. Once again, thank you for your valuable feedback. Best regards, Jupiter Blue Ltd Customer Service Team

Posted 10 months ago

“Very easy to fit although I wouldn't say it feels the most robust. Does this job however.”

Helpful Report

Posted 11 months ago

Thank you Carl for your review and feedback. Glad to hear that the loft hatch was easy to fit. Thank you again for the rating. Best regards, Jupiter Blue Ltd Customer Support

Posted 11 months ago

“Jupiter blue were very helpful when I phoned for advice about a loft hatch. I ordered a hatch and this was delivered the next day. I have not yet had time to fit the hatch but feel I be able to do this without any problem. Good service.”

Helpful Report

Posted 1 year ago

Thank you for the review, we appreciate your feedback. It's great to hear that our team provided you with excellent assistance when you called for advice on the loft hatch. It is always our priority to offer helpful and knowledgeable support to our customers. Once again, thank you for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 year ago

“It's fine thanks”

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Posted 1 year ago

Superb, thank you Sheree

Posted 1 year ago

Jupiter Blue Ltd is rated 4.9 based on 2,008 reviews