Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,677 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,677 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No point in writing this ad icy or even opened the box that the loft hatch came in. But seeing as you have asked for a review I can only say that the box appears to be well wrapped”

Helpful Report

Posted 1 week ago

Hi Michael, thank you for the review. We appreciate your feedback and are thrilled to hear that the box containing the loft hatch came well wrapped. Thank you for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 week ago

“Good quality made to measure loft hatch. Looks great! My only comments would be (1) Fitting would be easier if it were possible to remove the door. I did see that this was possible with cheaper plastic hatches - not sure if there is some reason why it isn't possible with metal doors but I would have thought there would be a way. (2) The lock is very stiff. I have fitted the screws correctly and the frame is not distorted. It does say that the hatch might stand proud for a few months whilst the draught proofing settles so I assume that it what is causing excessive pressure on the catch, making it stiff? This could perhaps have been mentioned. The catch also rotates counter-intuitively - clockwise to unlock, anti-clockwise to lock - possibly intalled 90 degrees out?? (3) No advance notification that the parcel had been dispatched. I had given instructions to leave in garage if I was out. Luckily I was in because I wouldn't have left the garage unlocked as I didn't know it was coming!”

Helpful Report

Posted 1 month ago

Thank you Ray for your rating of Jupiter Blue Ltd! We appreciate your review. We're glad to hear that the loft hatch looks great! We apologize for any inconvenience caused by the fitting process and we have taken your comments on board. We are sorry to hear that the selected couriers did not provide advance notification of the parcel dispatch. We understand how important it is to be aware of delivery details, especially when providing specific instructions. Thank you again for your valuable feedback. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“Fast delivery, item as descibed, installation no problem, works well”

Helpful Report

Posted 1 month ago

Hi Karl, thank you for your review and for choosing Jupiter Blue Ltd. We are thrilled to hear that you had a positive experience with us, from the fast delivery to the accurate item description, hassle-free installation, and satisfactory performance. Once again, thank you for your feedback. Best regards, Jupiter Blue LTD. Customer Support

Posted 1 month ago

“Custom made hatch, very good fit but expensive for what it is compared to regular sizes. Had to have it custom sized as replacing an existing loft opening. I daresay I could have resized to fit a standard hatch, but it would have meant plasterboard work and redecorating the ceiling.”

Helpful Report

Posted 1 month ago

Thank you Michael for your rating of Jupiter Blue Ltd. Great to hear that the custom-made hatch was a very good fit. We appreciate your feedback. Best regards, Jupiter Blue Ltd. Customer Support

Posted 1 month ago

“Had an issue with damaged corner on a loft hatch contacted them and straight away sent a new one very efficient great service”

Helpful Report

Posted 1 month ago

Hi Jason, thank you for your rating of Jupiter Blue Ltd! We apologise for the issue you encountered with the damaged corner on the loft hatch. Our team takes great pride in providing an efficient service to our customers, and we are glad that we could assist you in a timely manner. Once again, thank you for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“One of the few companies that make metal loft hatches to size. As a qualified engineer (I Eng) this product was well made and accuratly made. Why 4 star and not 5? I made it clear at the point of order that the dispatch date should be on a date I required. This was agreed. It was dispatched early and I found it at my front door on returning home; it was lucky it was not stolen. My loft hatch was large and fairly heavy, the design could be improved to allow easy removal of the hatch from the frame, a very simple design modification of hinge rod being in two pieces joined with a small tube with allen screws. This would result in a small cost increase. To fit the hatch I had to spring the hinge rod.”

Helpful Report

Posted 2 months ago

Thank you John for the review, we appreciate your feedback. We apologise for the inconvenience you experienced with the dispatch of your order. We appreciate your feedback on the design of our loft hatch and will definitely take your suggestion into consideration for future improvements. Thank you once again for choosing Jupiter Blue Ltd.

Posted 2 months ago

“Easy enough to fit and use reasonable quality materials”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. We are pleased to hear that you found the fitting easy. Once again, thank you for choosing Jupiter Blue Ltd.

Posted 2 months ago

“VERY SIMPLE TO PLACE AN ORDER ON INTERNET AND DELIVERY WAS PROMPT”

Helpful Report

Posted 2 months ago

Thank you for your rating and review of Jupiter Blue Ltd. We're thrilled to hear that you found our ordering process on the internet very simple and that our delivery was prompt. Customer satisfaction is a top priority. Thank you again for choosing Jupiter Blue Ltd.

Posted 2 months ago

“Old drafty wooden uninsulated loft hatvh well overdue to get replaced. Awkward size and found jupiter blue online. Rang them up gave them the dimensions and an insulated double single lock loft hatch came to me. Did take about 10 days from ordering to deliver to Northern Ireland. Arrived and well made with metal frame. Quite heavy and tricky to install mainly as i balanced on top of a chair whilst my wife held on from the loft for dear life. Plenty of fix points about 10 screws , easy to install minus the weight and sitting flush against the ceiling .”

Helpful Report

Posted 3 months ago

Thank you for your review Rob. We are pleased that you were satisfied with our product and that it fits your needs. Thank you again.

Posted 3 months ago

“Basically a good hatch. Heavier than expected to operate. Easy to install. Locking pole is useless if not dangerous particularly so for not so strong person trying to operate hatch from floor.”

Helpful Report

Posted 3 months ago

Thank you John for your feedback! We appreciate your feedback about our locking pole - we'll keep that in mind for our future designs. Thanks again!

Posted 3 months ago

“I am very pleased with the product. The only reason for 4 stars is that when asked if there was any tolerance on the dimensions of the hatch a company spokesman said no, the sizes would be as given. My hatch is several millimetres smaller, which suited my installation to perfection!”

Helpful Report

Posted 4 months ago

Hi Frank, Thank you for your feedback, fair enough I'll pass your comments to our customer service team. Regards Martin

Posted 4 months ago

“V good products but web site YouTube had incorrect sizing of AT15 loft hatch. Also I found fitting the hatch quite tricky as you really need a v strong helper to hold the hatch in place while fitting. The seals around the fixing screw were also a bit useless as they prevent the screws going in far enough so the obstruct the hatch closing. I just made it airtight using silicone sealant. The finished hatch looks great”

Helpful Report

Posted 5 months ago

Thank you for your 4-star rating of Jupiter Blue Ltd. We are pleased that you found our products to be very good and appreciate your feedback on our YouTube channel, we'll get that amended. We apologise for any troubles you experienced fitting the loft hatch and are glad that you found a solution in silicone sealant.

Posted 5 months ago

“Made to measure loft hatch installed and functional without any problems. Delivery system is only area that needs improved. 10 days is ok, but there was no indication of delivery day or time on the day. I missed the first delivery attempt and had to wait until 2 pm on the next day. The tracking system did not provide any live info.”

Helpful Report

Posted 5 months ago

Thank you for your 4 star rating of Jupiter Blue Ltd, Bobby! We are glad to hear that the installation of your made-to-measure loft hatch was successful and that it is now functioning without any issues. We apologise for the lack of indication of delivery day or time and any inconvenience this might have caused. We appreciate your feedback on how we can improve.

Posted 5 months ago

“Excellent product. Made to my exact dimensions. Very robust. One star knocked off as could have had a little better communication as regards parcel tracking and delivery time. However, apart from that, very pleased”

Helpful Report

Posted 6 months ago

Thank you for your 4 star rating, Jan! We are glad that you were satisfied with the product we made for you. We apologize for any lack of communication regarding parcel tracking, we appreciate your feedback and understand this being the reason for dropping a star. We'll look at how this aspect can be improved in the future.

Posted 6 months ago

“I’ve asked for a refund on my order and I have not received yet I ordered and cancelled as soon as they said it will be Monday for delivery I always use you but I needed to access panels quick so I had to buy them off the shelf I did not realise the time is 3 pm cut off for next day delivery”

Helpful Report

Posted 6 months ago

Hi Nigel, thank you for your review. When you place an order your bank gives us an authorisation code which allows us to debit the money from your payment card. In the case of your order from yesterday (5th October) The money isn't actually debited from your account until 23.59 the same working day. You asked us to cancel the order before the funds had been debited so the only option open to us was to voided your transaction. Voiding means we will never attempt to debit the money, however the authorisation code generated by your bank is valid for a period of time. During this period of time the funds will show as pending, however will not be debited. This is a feature of the bnaking systems and is outside of our control. Please feel free to verify this with your bank.

Posted 6 months ago

“Good product, as advertised and with good delivery time. The reason this isn't a 5-star review is because the printed instructions said that the aperture to the loft should be measured only after lining it with plasterboard. This information is not included in the online instructions that I read when making the order, so I measured according to that. Luckily, my fitting worked without plasterboard, but otherwise it could have been a disaster. If that information was in fact in the online instructions, then please forgive me, but I don't remember seeing it anywhere.”

Helpful Report

Posted 6 months ago

Thank you for your 4 star rating of Jupiter Blue Ltd, Richard! We appreciate your feedback, and are sorry to hear of your experience with the fitting instructions. These have been amended to make this clearer, the web page will be updated in the next few days. For your peace of mind the lining only relates to the fire rated version, as yours is the non-fire rated version this would not have been necessary. Again, thank you for your honest and informative review.

Posted 6 months ago

“Very good customer service and product but they really need to change their courier who outright ignores their delivery schedule and obligations.”

Helpful Report

Posted 6 months ago

Thank you for your 4 star rating of Jupiter Blue Ltd. We really appreciate your balanced feedback, and are sorry to hear that you had a less than satisfactory experience with the courier service used for some of our larger items. We understand how frustrating this can be and will certainly look to see what can be done to improve this aspect of the delivery service.

Posted 6 months ago

“Ordered goods. A little confusion with some of the email correspondence but sorted in the end and goods delivered.”

Helpful Report

Posted 7 months ago

Thank you for your 4 star rating of Jupiter Blue Ltd, David. We really appreciate your loyalty and are so glad that we were able to sort any confusion with email correspondence and deliver your goods.

Posted 7 months ago

“Made to measure loft door arrived on time, correct dimensions and a good appearance”

Helpful Report

Posted 7 months ago

Thank you Andrew for the 4 star rating! We are very pleased to hear that your made to measure loft door arrived on time, with the correct dimensions and a good appearance. We really appreciate your feedback!

Posted 7 months ago

“Quite happy with the loft hatch and ladder as they were fairly easy to install and are exactly what I was needing for providing easy access to the loft space. Only minor complaints would be that the way the fixings for the loft hatch were packaged that they compressed the hatch insulation during shipping so it's now got the outline of the screws imprinted on it. Also the delivery charges to ship it via Parcel Force (ie. Royal Mail) to NE Scotland are extortionate.”

Helpful Report

Posted 8 months ago

Thank you for your 4 star rating of Jupiter Blue Ltd, Christopher. We are happy to hear that you were quite happy with the loft hatch and ladder. We apologise for the fixings being packaged in such a way that compressed the hatch insulation during shipping. It won't impact the performance of the insulation. We're sorry you feel the carriage charge is high, it's a flat rate for upto 60kg which benefits some customers more than others.

Posted 8 months ago

Jupiter Blue Ltd is rated 4.9 based on 1,677 reviews