Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,941 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 19th April 2025

Ellery

Jupiter Blue Ltd 5 star review on 3rd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products”

Helpful Report

Posted 1 week ago

Hi Peter, Thank you for your review! We’re glad to hear that you are satisfied with our products. We appreciate your feedback! Best wishes, Jupiter Blue Ltd Customer Support

Posted 1 week ago

“Found the loft hatch to be of good quality & easy to install. Good closing mechanism with excellent seal. Very happy with my purchase.”

Helpful Report

Posted 3 weeks ago

Hi Tom, Thank you for the review! We’re delighted to hear that you found the loft hatch to be of good quality and easy to install. It’s great that you’re happy with the closing mechanism and seal as well. Your feedback is much appreciated! Best regards, Jupiter Blue Ltd Customer Support

Posted 3 weeks ago

“Very good product. I have not fitted it yet but the quality looks great and the loft hatch has been manufactured to my specs. The only reason I didn't give a five star rating was the lack of communication. I was not given an estimated delivery date. I was not informed when the package was dispatched. The first I knew about it was when I arrived home to find a failed delivery note from Parcelforce. I then had to arrange a re-delivery to a suitable date.”

Helpful Report

Posted 1 month ago

Hi John, Thank you for your review! We’re glad to hear that you’re pleased with the quality of your loft hatch and that it meets your specifications. We apologise for the communication issues regarding your delivery; we understand how important it is to stay informed throughout the process. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“I purchased a fireproof metal loft hatch and the lock arm to easily undo the latch while standing below. The hatch looks very neat with a low profile . The arm while functional arrived bent in the post(made of hollow square section aluminium riveted to a loft ladder 'grab' at one end and a triangular shaped recess at the other to fit the latch). Jupiter Blue replaced the damaged efficiently with no fuss. I am very satisfied with the airtight hatch-one improvement would be to protect the mineral pad insulation on the underside of the hatch with a thin metal skin as it is easy to knock the edges off in the installation and subsequently when entering the loft. That's why I haven't given the product 5/5”

Helpful Report

Posted 2 months ago

Hi John, Thank you for your review! We're glad to hear that you're satisfied with the fireproof loft hatch and appreciate your feedback regarding the lock arm. We're always striving to make improvements based on customer suggestions. Thanks for choosing Jupiter Blue Ltd! Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Good quality item but corner slightly bent, probably during shipping.”

Helpful Report

Posted 2 months ago

Hi Thomas, Thank you for your review! We’re glad to hear that you found the item to be of good quality. We’re really sorry to hear about the bent corner. We understand how disappointing this can be. Please get in touch with us to discuss. Thank you! Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Appears good quality, so happy with purchase. Quite awkward to install as door does not separate from frame.”

Helpful Report

Posted 2 months ago

Hi Mark, Thank you for your review! We're pleased to hear that you are happy with the quality of your purchase. We understand that installation can sometimes be a bit tricky, and we appreciate your feedback on this matter. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“The unit works perfectly, however I had to file part of the unit so another part would fit into it.”

Helpful Report

Posted 2 months ago

Hi Malcolm, Thank you for your review! We're glad to hear that the unit is working perfectly for you. We appreciate your feedback regarding the fitting issue and will take that into consideration for future improvements. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Apart from delivery dates confirmation being quite vague,products were great.”

Helpful Report

Posted 2 months ago

Hi Garry, Thank you for your review! We appreciate your feedback on the delivery dates. We're glad to hear that you like the products, and we'll take your comments on board. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Good product and did what was required”

Helpful Report

Posted 6 months ago

Good morning Martin, Thank you for your review, we appreciate you feedback. Best wishes, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“From point of order to delivery was execellent. However one ofthe touch catches on eack door dosent work so the bottom of the door is proud of the wall.”

Helpful Report

Posted 6 months ago

Good morning John, Thank you for your review, we are sorry to hear that the touch latches are not working on each door. We will send out two replacement touch latches, and again apologises for any inconvenience caused. Thank you again for your feedback. Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“The staff was friendly, polite and helpful in responding to my query. She provided me with the product I needed. Thank you Stéphane”

Helpful Report

Posted 7 months ago

Thank you, Stéphane, for your review of Jupiter Blue Ltd. We are thrilled to hear that our staff member was friendly, polite, and helpful in responding to your query, and that they provided you with the product you needed. Thank you once again!

Posted 7 months ago

“Firstly the packing was in a bit of a bad way but fortunately no damage. The sealing strip was all twisted in one corner so had to straighten that and I think the strip is very thin and only just taller than the rim. That definitely could be better to create a greater seal.”

Helpful Report

Posted 7 months ago

Hi Paul, Thank you for taking the time to rate Jupiter Blue Ltd. We appreciate your feedback on our packaging. We are glad to hear that no damage occurred. Your observation about the twisted sealing strip in one corner has been duly noted, and we understand your concern regarding its thickness. We will certainly take this into consideration in the future. Once again, thank you for your valuable feedback. Best regards, Jupiter Blue Ltd Customer Service Team

Posted 7 months ago

“Very easy to fit although I wouldn't say it feels the most robust. Does this job however.”

Helpful Report

Posted 8 months ago

Thank you Carl for your review and feedback. Glad to hear that the loft hatch was easy to fit. Thank you again for the rating. Best regards, Jupiter Blue Ltd Customer Support

Posted 8 months ago

“Jupiter blue were very helpful when I phoned for advice about a loft hatch. I ordered a hatch and this was delivered the next day. I have not yet had time to fit the hatch but feel I be able to do this without any problem. Good service.”

Helpful Report

Posted 11 months ago

Thank you for the review, we appreciate your feedback. It's great to hear that our team provided you with excellent assistance when you called for advice on the loft hatch. It is always our priority to offer helpful and knowledgeable support to our customers. Once again, thank you for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“It's fine thanks”

Helpful Report

Posted 11 months ago

Superb, thank you Sheree

Posted 11 months ago

“No point in writing this ad icy or even opened the box that the loft hatch came in. But seeing as you have asked for a review I can only say that the box appears to be well wrapped”

Helpful Report

Posted 1 year ago

Hi Michael, thank you for the review. We appreciate your feedback and are thrilled to hear that the box containing the loft hatch came well wrapped. Thank you for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 year ago

“Good quality made to measure loft hatch. Looks great! My only comments would be (1) Fitting would be easier if it were possible to remove the door. I did see that this was possible with cheaper plastic hatches - not sure if there is some reason why it isn't possible with metal doors but I would have thought there would be a way. (2) The lock is very stiff. I have fitted the screws correctly and the frame is not distorted. It does say that the hatch might stand proud for a few months whilst the draught proofing settles so I assume that it what is causing excessive pressure on the catch, making it stiff? This could perhaps have been mentioned. The catch also rotates counter-intuitively - clockwise to unlock, anti-clockwise to lock - possibly intalled 90 degrees out?? (3) No advance notification that the parcel had been dispatched. I had given instructions to leave in garage if I was out. Luckily I was in because I wouldn't have left the garage unlocked as I didn't know it was coming!”

Helpful Report

Posted 1 year ago

Thank you Ray for your rating of Jupiter Blue Ltd! We appreciate your review. We're glad to hear that the loft hatch looks great! We apologize for any inconvenience caused by the fitting process and we have taken your comments on board. We are sorry to hear that the selected couriers did not provide advance notification of the parcel dispatch. We understand how important it is to be aware of delivery details, especially when providing specific instructions. Thank you again for your valuable feedback. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 year ago

“Fast delivery, item as descibed, installation no problem, works well”

Helpful Report

Posted 1 year ago

Hi Karl, thank you for your review and for choosing Jupiter Blue Ltd. We are thrilled to hear that you had a positive experience with us, from the fast delivery to the accurate item description, hassle-free installation, and satisfactory performance. Once again, thank you for your feedback. Best regards, Jupiter Blue LTD. Customer Support

Posted 1 year ago

“Custom made hatch, very good fit but expensive for what it is compared to regular sizes. Had to have it custom sized as replacing an existing loft opening. I daresay I could have resized to fit a standard hatch, but it would have meant plasterboard work and redecorating the ceiling.”

Helpful Report

Posted 1 year ago

Thank you Michael for your rating of Jupiter Blue Ltd. Great to hear that the custom-made hatch was a very good fit. We appreciate your feedback. Best regards, Jupiter Blue Ltd. Customer Support

Posted 1 year ago

“Had an issue with damaged corner on a loft hatch contacted them and straight away sent a new one very efficient great service”

Helpful Report

Posted 1 year ago

Hi Jason, thank you for your rating of Jupiter Blue Ltd! We apologise for the issue you encountered with the damaged corner on the loft hatch. Our team takes great pride in providing an efficient service to our customers, and we are glad that we could assist you in a timely manner. Once again, thank you for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 year ago

Jupiter Blue Ltd is rated 4.9 based on 1,941 reviews