Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.86

4.9 Rating 2,008 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 2,008 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

enquiries@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 13th July 2025

Jupiter Blue Ltd 5 star review on 3rd April 2025

M S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a loft hatch on the 21st of April and as it stands on the 8th of May I have still not received my order. I noticed that with the order confirmation it states that orders received after 1500 hour will be dispatched the following working day. My order must be coming on the back of a tortoise I would not be rushing to use this company again”

Helpful Report

Posted 2 months ago

Good morning Tom, Thank you for reaching out to us regarding your order for the LT235 Loft Hatch. Unfortunately, we encountered an issue during the production of the LT235 Loft Hatches. The machinery responsible for operating the tools for this product experienced a complete breakdown, which caused a delay in the final stage of production. The issue has now been resolved and your order is scheduled to be delivered today with DPD. We apologise for any inconvenience caused by the delay in the manufacturing and delivery of your order. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Hatch arrived broken. Retailer contacted and sadly there was no responce from them. Very disappointing.”

Helpful Report

Posted 2 months ago

Hi Peter, Thank you for your feedback. We are truly sorry to hear about your experience with the broken hatch. We have checked our emails, and unfortunately, it appears that we did not receive any correspondence regarding the damaged hatch. Please contact us at info@jupiterblue.co.uk; we would like to offer you a free of charge replacement PD35 loft hatch. Once again, we apologise for any inconvenience this may have caused. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Order placed 12th April. Not received item No further communication from them regarding eta of order delivery Have had this email though asking for a review of service and product”

Helpful Report

Posted 2 months ago

Good morning Dean, Thank you for reaching out to us. We truly appreciate your patience during this time. We have sent you an email explaining the delay of your order for the LT235 Loft Hatch. Unfortunately, this delay is due to manufacturing issues, and we sincerely apologise for not informing you sooner. We understand how frustrating this can be. Again, we apologise for any inconvenience caused. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“I haven't received my order yet so cannot comment on the product. However, I'm writing this as I wait for its delivery. It was due to be delivered in 5-8 working days. Today is day 9. After calling just now, I'm told it is due for delivery today, but there had been absolutely no communication from either Jupiter Blue or the courier company as I'd requested. With any luck, my riser door will be of better quality than the customer service. I'm rather disappointed, as I trusted I was dealing with a good and trusted company when placing my order.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Tim. Firstly, I'm sorry you order is being delivered one day later than the delivery time quoted on our website, we will look at how we can improve communication to advise of small delays. In addition we'll also look to improving dispatch notifications for made to order items. Regards Martin

Posted 1 year ago

“Item made of plastic so thin that you could see the light through, a lot of rubbish DO NOT buy”

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Posted 1 year ago

Sorry you weren't happy with the product. Refunded in full.

Posted 1 year ago

“Not even received my order yet and no response to my 2 attempts of contacting them. It has now passed the timeframe that was mentioned for delivery!”

Helpful Report

Posted 1 year ago

Hello Gulsen, I can see you emailed via our website contact form at 20.59 on Friday evening and again on Saturday. This is outside of our working hours and would not be picked up until this morning (we closed @ 16.30 on friday and reopened today). Now you've brought to our attention I've checked tracking and can see your order was dispatched on the 3rd November but had not been delivered yet. We're going to make further enquiries with our carrier and will give you a progress update later. Regards Martin

Posted 1 year ago

“Had panels made to a size. They had fitted a large locking system I had never Sean before and the door .closed is to small as the lock takes up 45 mm. Tried to sort out with accounts. Had a rude guy emailing me. Will be going to panels direct from now.”

Helpful Report

Posted 1 year ago

Hello Kevin, We're sorry you're unhappy, but the panel you ordered at 420mm wide has been supplied at the correct size as shown by your attached photographs. We apologise if you found the wording of our email rude, we aim to be clear and direct in our communication.

Posted 1 year ago

“Disappointed. Ordered a bespoke attic hatch and paid for it(not cheap). Got an email 2 days later to say I needed to pay an additional £25 because it needed 2 locks. This wasn’t stated on the website at the time. I requested a refund and received it a few days later. I spoke to my customer who decided they would be happy with a plywood hatch. So I ordered a heavy duty catch from Jupiter blue along with a pole to open the latch. £25 for delivery was extortionate, making a total cost of £89 for such a small wee item but I grinned, beared it and will never order from these rip off merchants again.”

Helpful Report

Posted 2 years ago

You can have cheap or you can have quality, but not both. Our made to measure loft hatches are hand made to your exact measurements. All our charges are made clear at the point of ordering. If you're unhappy, feel free to shop elsewhere.

Posted 2 years ago

“We haven't received it yet”

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Posted 2 years ago

“It hasn't arrived yet!!!!!”

Helpful Report

Posted 2 years ago

Jupiter Blue Ltd is rated 4.9 based on 2,008 reviews