Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,682 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,682 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the Product. All good. Did specifically ask for the delivery driver not to leave with neighbours on the checkout. Hatch was left next door. Have our reasons for not wanting this to happen. Also product was scuffed in places”

Helpful Report

Posted 2 days ago

Good morning, thank you for the review and feedback. We apologises the couriers left the delivery with a neighbour. Please could you provide photos of the scuffed areas on the product for us to look in to. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 day ago

“Service delivery and ordering was goodbut the access panel door was let down by a poor quality /flimsy plastic lock cover. This plastic cover will snap after several uses or will go brittle and snap over a short time. Also there were no side fixing points for the panel which meant additional joinery work to fit top and bottom fixing rails. As many of these panels will be fitted between existing vertical timber studs side fixing holes would make the job much easier.”

Helpful Report

Posted 1 week ago

Thank you for the review for Jupiter Blue Ltd. We appreciate your feedback. Best regards, Jupiter Blue Ltd Customer Service

Posted 1 week ago

“Good : 1. Website information and ordering process; 2. swift delivery; 3. overall quality of product. Not good: 4. Upon opening the delivered package one corner of the 25 mm wide flange was found to be bent up by something like 30 degrees. Packaging not obviously damaged. Managed to unbend it to an acceptable extent as needed to fit the hatch then and there. Otherwise would have returned it. 5. Plastic key for budget lock works just fine but doesn't give same perception of quality as the metal hatch. 6. The exposed surface of the glass fibre (?) insulation is friable. It would be better if it had a facing as it is easy to rub against the exposed surface when going up into the attic.”

Helpful Report

Posted 4 months ago

Hi Robin, Thank you so much for your review; we really appreciate your balanced feedback. Please accept our apologies for the item not reaching you in perfect condition. We'd have happily sent a replacement but appreciate you had to get the job done. Thank you for your feedback regarding the key and insulation. We aim to make our prouducts as competitive as possible while maintaining quality. The plastic key allows us to keep the overall cost down. The exposed insulation is due to the product being fire rated, this is how the product was tested. Thank you for your review! Sincerely, The Jupiter Blue Ltd Team

Posted 4 months ago

“Updating on delivery, 2/3 weeks later still no indication of delivery.”

Helpful Report

Posted 8 months ago

Thank you for getting in touch. Delivery for the made to measure ladders will in line with the 21 - 24 working days listed on our website. For orders placed on 21st July the delivery window is likely to be between 21st - 24th August. If we can be of any further service please reply to your order confirmation email or phone us on 01937 325 325.

Posted 8 months ago

“I received my purchase today, due to the carrier that was used it turned up about a week late and damaged. I have sent photos to you to show what it is like”

Helpful Report

Posted 10 months ago

Hi Paul, Thank you so much for your feedback about Jupiter Blue Ltd! We genuinely appreciate your taking the time to share your experience with us. We strive to make our customers happy and it's sad to hear that your order arrived late and damaged. As discussed on the phone we'll supply a free replacement as quickly as we can. Sincerely, Jupiter Blue Ltd.

Posted 10 months ago

“Item is quite flimsy & so difficult to keep square. Easier to fit with two people. Check the internal measurements as well as the external external as my existing internals were 50mm shorter than this one meaning I had to remove a noggin. Also the surround is slightly translucent so if you haven’t painted right up to the edge of the opening, or the plaster edge isn’t neat, you will be able to see a colour difference even though it’s white. Same with the catch. The pole, which you have to buy separately, is expensive for what it is, but would be difficult to make up yourself. Without it you would need a chair or hop up to release the catch. Also i had to cut out two slots of the polystyrene so the ladders wouldn’t push the hatch back too far. And that was the thinnest insulation so would be worse on the other two options given.”

Helpful Report

Posted 11 months ago

“The product was good and unfortunately it was too big tried to send it back but it was quite a performance. It should be made easier so therefore I couldn't send it back.”

Helpful Report

Posted 11 months ago

Thank you for your feedback Howard. Our returns policy is inline with most online retailers, in that you have a choice to either send the unused item back to us, or pay for our courier to collect and return to us.

Posted 11 months ago

“Disappointing. Whilst the overall finish is smart and looks good in place, I can see daylight around the door suggesting it is not sealing properly and therefore letting heat through into the loft (not what I bought it for. The insulation looks as if it has not been finished properly as it is lose in the frame and will likely need taping in place.”

Helpful Report

Posted 1 year ago

“Product was slightly damaged on the insulation but this was hidden when the door is closed, we didn't bother with claiming a replacement. The product itself is fine, the frame is a bit flimsy so make sure it's supported full on each side. The rubber/plastic washers supplied with the screws are a waste of time, the trap door hits the screw heads when using the washers. When tightening the screws further to avoid this, the washers are pushed out.”

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Posted 1 year ago

“Ladder very good loft hatch very flimsy the plastic rod very poor for opening the lid”

Helpful Report

Posted 1 year ago

“Loft hatch arrived apparently brand new and in good condition and an exact fit for my loft opening. However, I've had to create my own tool for opening the door as it arrived without anything to turn the lock from below - especially if you're vertically challenged as I am.”

Helpful Report

Posted 1 year ago

Thank you so much for your review of Jupiter Blue Ltd. We are pleased to learn your loft hatch was a good fit. We do offer an opening pole as a separate item when purchasing our loft hatches, but well done on making your own,

Posted 1 year ago

“I am not impressed with the courier that you use. They been to my place two times when I am out and don't leave the items. So for the reason I don't give you a 5 star. Why they cannot leave when I have instruction in the front for for them to leave in a safe place. Still not delivered.”

Helpful Report

Posted 1 year ago

Thank you for your valuable feedback Ricardo! We are glad to hear that you are happy with our products and sorry to hear your comment about the delivery. On occasions there are issues with deliveries and in your case we did take action to help resolve the issue. Three stars is more than fair in the circumstances. We are constantly looking for ways to improve and hope to be able to demonstrate this to you with any future orders.

Posted 1 year ago

“Companty was great and the loft hatch is pretty solid (AT35) but it lacks coutersunk holes so the clearance between the screw head and the door is extremely tight. Consequently, the hatch is a bit sticky and depending on how my house moves in the summer I am a little worried it will get stuck. Also, I think for old houses the lip is somewhat pointless as my ceiling is very much not flat! I think an option for one which had a recessed groove around the edge so you could plaster it in would be better”

Helpful Report

Posted 1 year ago

Thank you for your feedback Jonathan, we'll pass your comments to our product development team.

Posted 1 year ago

“I asked a question using the "ask a question" option under the product but no response at all. So don't bother to use that option!!! Ordered only the loft hatch; agree it is an ok product for the price charged and went else where to buy the loft ladder. Had they responded to my query, l might have gone for the loft ladder also from same supplier, good that they didn't response;-) got a better product from else where.”

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Posted 1 year ago

“Usually really good service but this time got the blame for this as I opened.”

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Posted 1 year ago

“long time to arrive”

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Posted 1 year ago

“Ordered a made to measure loft hatch, I am really pleased with the heavy duty nature of the hatch and lead time to delivery. Unfortunately the hatch seal was not fitted correctly meaning the hatch door would not fully close. removing the seal and refitting was not possible due to the really strong adhesive used. I contacted Jupiter blue and having sent them pictures of the problem they sent me a roll of seal material and a pack of wonderwipes to clean off the adhesive from the old seal. I was able to fit the new seal and install the loft hatch. When talking to Jupiter Blue I advised them that the door latch was not cut to the size of the frame and protuded about 6 mm over size - I was advised that this was how they made them and I should cut a slot into the loft joist to accomodate the latch protusion. This was not a major problem for me but I would have awarded 4 or even 5 stars if I could have fitted the hatch straight from the box.”

Helpful Report

Posted 2 years ago

Jupiter Blue Ltd is rated 4.9 based on 1,682 reviews