Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.86

4.9 Rating 2,129 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 2,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

enquiries@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 31st January 2026

Jupiter Blue Ltd 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loft hatch arrived promptly and in good condition. Easy to fit and well insulated Thank you!”

Helpful Report

Posted 1 month ago

Hi Steven, Thank you for your review! We’re glad to hear the loft hatch arrived promptly, in good condition, and that it’s easy to fit. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“Got exactly what I ordered in good time. I ordered a custom sized loft hatch. It looks great now it is fitted. It was a good job it was well packaged, with lots of polystyrene surrounding the item as the cardboard box that it was in was in poor condition. Probably caused by the courier, resulting in a small dent to the frame, which did not affect the appearance. Overall a fantastic product.”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you for your 5 star review! Thank you so much for your feedback. We’re delighted to hear that you’re pleased with your order and that it looks great once fitted. We truly appreciate your comments! Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“Very good delivery box's were delivered on time looks a very good trap door Have not fitted yet will fit in new year David”

Helpful Report

Posted 1 month ago

Hi David, Thank you for your review! We’re glad the delivery boxes arrived on time. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“loft hatch a perfect fit - thank you!”

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Posted 1 month ago

Hi Philip, Thank you for your review! We’re glad the loft hatch is a perfect fit. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“Did exactly what it said on the tin product as described although not fitted yet, and delivered super quick with full progress reporting.”

Helpful Report

Posted 1 month ago

Hi Ian, Thank you for your review! We’re glad the product you ordered did exactly what it said and that you received it quickly. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“Excellent customer service.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for your review! We’re delighted to hear you had excellent customer service. Thank you for your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“I ordered from Jupiter Blue after being let down by an orange and black national retailer for over a week. The hatch I bought was better rated, cheaper and their communication was quick and the item was delivered AHEAD of schedule. Job is a good ‘un!”

Helpful Report

Posted 1 month ago

Hi Rick, Thank you for your review! We’re delighted to hear your order was delivered ahead of schedule, and that our communication met your needs. Thank you for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“The loft hatch was very easy to install, it was a very good fit and only needed a few small spacers to account for the variation in the original wooden hatch frame. It opens and closes easlilly with the handle supplied while standing on the floor. The finished installation looks very neat and tidy. The hatch cost a fair amount less than another similar one that I compared it to. Very happy with it all round.”

Helpful Report

Posted 1 month ago

Hi Gary, Thank you for your review! We’re delighted to hear the loft hatch was easy to install, fits well, and that you’re happy with the finish and price. Thank you for your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“My bespoke loft hatch arrived sooner than expected. I checked the size to ensure the opening I'd created was correct. It was, so after checking for any damage, I put it into storage until the re-roof had been completed. Don't want it damaging by a falling tile. I'm looking forward to installing this, as at 900 x 750 it affords roomy access. I can't comment on it's functionality until it's installed, but it looks great. Thanks for great service.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your review! We’re delighted the Made to Measure Loft Hatch arrived speedily and that the size fits your opening. Thank you for your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“Excellent service & product.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your review! We’re pleased you had excellent service and are happy with your purchase. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“Great item Delivery good”

Helpful Report

Posted 1 month ago

Hi Stephen, Thank you for your review. We’re pleased you’re happy with the item and speedy delivery. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“Easy to use website, delivery when it was promised and a great product with easy installation. A great purchase and would recommend to friends.”

Jupiter Blue Ltd 5 star review on 10th December 2025

Helpful Report

Posted 1 month ago

Hi Stephen, Thank you for your review and kind words. We’re delighted you had a smooth experience with the website, delivery on time, and easy installation. Thank you for the picture of the loft hatch—it’s great to see it installed! We really appreciate the recommendation! Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“Customer service was great. Attic hatch was in very poor quality. Hinges made with very cheap quality plastic has a hole inside. So wall very thin, broken once opened.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your review. We’re glad our customer service was helpful. We’re sorry to hear you had issues with the loft hatch you ordered. When you received your order, prior to fitting the loft hatch, did you contact our Customer Service Team to highlight the damage that was present to the loft hatch you ordered? If so, we could have discussed the issues you were experiencing and provided assistance sooner. Your feedback is much appreciated! Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“Great service and a good product no problem recommending using Jupiter Blue”

Helpful Report

Posted 2 months ago

Hi Martin, Thank you for your review and kind words. We’re delighted you had great service from ourselves and you were pleased with the product you ordered. Thank you for the recommendation! Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Ideal locking mechanism for our loft hatch, especially the weight of our hatch. Only drawback was the pole that was purchased at the time. I felt it could be a it more sturdy/stronger especially when turning the locking mechanism.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your review and for sharing your experience. We’re glad the locking mechanism works well for your loft hatch. Your feedback is noted and we’ll pass this along to our product team. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Great price, fast delivery. What more do you want?”

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Posted 2 months ago

Hi Josephine, Thank you for your review and kind words. We’re delighted you’re happy with the price and fast delivery of your order. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Ordered on the afternoon, item recieved in the morning the next day - it speaks for itself.”

Helpful Report

Posted 2 months ago

Hi Jerry, Thank you for your review and kind words. We’re delighted your order was delivered quickly. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Item arrived damaged hindge. Had to repair it.”

Helpful Report

Posted 2 months ago

Hi Richard, Thank you for your review. We’re sorry to hear the item arrived damaged and that you had to repair it yourself. We wish you had contacted us as soon as you received your order and noticed the damage. We could have arranged for a replacement to be sent to you. Sorry for any inconvenience caused. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Easy to use site and always great fast delivery”

Helpful Report

Posted 2 months ago

Hi Paul, Thank you for your review and kind words about the site and fast delivery. We’re glad you’ve had a great experience with us. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“A very professional company who delivered an accurate and well designed product. Delivery was on time.”

Helpful Report

Posted 2 months ago

Hi Tony, Thank you for your review and kind words. We’re glad you found us professional and that the product was accurate, well designed, and delivered on time. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

Jupiter Blue Ltd is rated 4.9 based on 2,129 reviews