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Jupiter Blue Ltd Reviews

4.9 Rating 1,689 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

Company Reviews

Product Reviews

4.9

Based on 1,689 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 8th April 2024

Jupiter Blue Ltd 5 star review on 21st March 2024

Jupiter Blue Ltd 5 star review on 14th March 2024

Jupiter Blue Ltd 5 star review on 4th March 2024

Jupiter Blue Ltd 5 star review on 4th March 2024

Jupiter Blue Ltd 5 star review on 19th February 2024

Jupiter Blue Ltd 5 star review on 15th February 2024

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the website to be well laid out and easy to use. A query over my purchase was handled efficiently by email and phone. The product was delivered on time. Unfortunately, there was a problem with my item, but the matter was dealt with very helpfully and efficiently and resulted in a replacement being sent. Got there in the end and now very please with my new loft ladder!”

Posted 2 years ago

“Well made & insulated hatch - fitted exactly and pretty easy to install, good packaging ensured it arrived in perfect condition. Good fit & finish means it looks a whole lot better than my heavy old wooden hatch and much better insulated. Latch is a bit crude but does the job”

Posted 2 years ago

“The only issue I have is the time it took to get my refund .”

Posted 2 years ago

“Having never heard of this company I was unsure what to expect but the Inspection Hatch looked a nice clean design and was of the size I wanted. From ordering to delivery the whole experience was very good and very prompt. The hatch was well packed and lived up to my needs. The hatch could do with fixing holes on all four sides as I'm sure others will be like me who found my walls were not as square as they should be and so the hatch needed extra support. It wasn't difficult to drill the required extra holes.”

Posted 2 years ago

“Overall product is excellent, much better than what was there before.”

Posted 2 years ago

“I like the vanity unit very much. It is a good colour, it is very stylish and well built. It isn?t fitted in my new house yet. I was a bit frustrated with the delivery notifications as the delivery date kept changing. It was eventually delivered but not in the time slot I was given.”

Posted 2 years ago

“200 mm sq Access Hatch Well made and fitted fine good quality product, exactly what o needed to gain access to the roof space, fits nice a flat with the ceiling”

Posted 2 years ago

“Good product & advice offered was much appreciated. Shame about being misquoted on first contact - but overall a good service”

Posted 2 years ago

“Delivery was fine, but the key to open the triangular lock was not included as well as the screws. The door itself is good quality, sturdy and well sealed”

Posted 2 years ago

“going forward could a reference name or number be put on the boxes as we order a lot of hatches for different sites / teams”

Posted 2 years ago

“Excellent product received inno time at all. Have not fitted the hatch as of yet, so cannot comment on its durability but it appears.to be well made and as described.”

Posted 3 years ago

“I bought a loft ladder and loft hatch which to my surprise were delivered the next day which was great. The one problem I had was that there were not instructions with the loft hatch. I contacted the company and received an apology straight away and the worker immediately emailed me these. So no real problem. The two items are now installed and working well. Would recommend the service”

Posted 3 years ago

“Fast, effective and simple ordering process, manufactured and delivered on time.”

Posted 3 years ago

“Quick delivery, excellent communication with the team. 3rd Party handlers damaged the goods but they were quickly replaced. The product was quick & easy to fit and looks great.”

Posted 3 years ago

“Well built handsome unit. Only catch is the latch. While it holds the flap up it is not flush with the frame so it looks like it is about to drop. Spoils the effect somewhat.”

Posted 3 years ago

“This roof access hatch was recommended by my roofing company on this website. Loads of banners on the website (which was easy to use) offering free shipping, but when I went to order a delivery charge was added!!! One of my pet hates, don?t state it?s free shipping unless you mean ?free shipping?, which is why it?s 4*. I?m pleased with the product and it arrived on time. Contacted customer service who did respond in a timely manner but didn?t address my complaint about the shipping charge. I like that the company make a donation to charity and overall am pleased.”

Posted 3 years ago

“Excellent product (Custom Loft hatch) and arrived well packaged and with a perfect fit. My only gripe is the very slow delivery and no information on dispatch or tracking of item...I had no idea when it was due to be delivered.”

Posted 3 years ago

“The loft hatch is nicely made and was easy to install (with a second pair of hands to help). Minor gripe (hence four rather than five stars) is that the latch snags on the foil covering the insulation; otherwise very pleased with the product. A neat clean finish.”

Posted 3 years ago

“Easy to order online. Prompt confirmation. Delivered on time. Goods received in good condition and to specifications. Would purchase from them again and would recommend.”

Posted 3 years ago

“So far my order is 2 weeks late and I?ve heard nothing about it yet. I?m hoping for a quick response and that when it does arrive it is of good quality. Updated - it got lost at the depot and was received a few days later. Resolved quickly by Richard and I must say the hatch is of very good quality and fits perfectly. Much happier now.”

Posted 4 years ago

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Jupiter Blue Ltd is rated 4.9 based on 1,689 reviews