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Jupiter Blue Ltd Reviews

4.9 Rating 1,699 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

Company Reviews

Product Reviews

4.9

Based on 1,699 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 8th April 2024

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Jupiter Blue Ltd 5 star review on 4th March 2024

Jupiter Blue Ltd 5 star review on 19th February 2024

Jupiter Blue Ltd 5 star review on 15th February 2024

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a replacement loft access pole used to open the excellent access hatch. On delivery I discovered the lock mechanism had changed in the intervening period and the new pole no longer operated my older loft access hatch. The Jupiter Blue support team were very understanding of my predicament and have offered to see if my older pole version still exists in the factory or failing that see if the new lock version can be sourced and sent to me so that I can replace the older lock and thus have access to my loft. I am waiting for their further update.”

Posted 6 years ago

“Supply or knowledge of screws required and I would have given this 5 stars”

Posted 6 years ago

“Product (loft hatch) arrived the day before the expected delivery date, well packed and not damaged, therefore no complaints from that point of view. The reason for not giving five stars, was that delivery company texted me an hour before delivering the loft hatch, I was not at home. I then received another text to say the parcel was delivered and left at number 1. When I arrived home, called at number 1 and they knew nothing about it. Tried number 1 in the next road, they knew nothing about it. Contacted Jupiter who said they would contact the delivery company for clearer instructions. Anyway two days later, I went around to the side of the house and there it was, left over the side gate. Frustrating, but all's well that ends well I guess.”

Posted 6 years ago

“Brought a made to measure loft hatch. Fantastic service and fitted exactly. Highly recommend.”

Posted 6 years ago

“Good item not cheap but you get what you pay for very pleased with the result.”

Posted 6 years ago

“It's a solid frame and door, yet to be skimmed. I would have liked it to hold up the door on its own without the need for it to be locked. I would also have liked more air and intumescent seals around the whole door frame as this went onto a communal pipe box which is blustery.”

Posted 6 years ago

“Expensive but does the job.”

Posted 6 years ago

“A decent product for the price easy to install looks good a little light weight but does the job ok .”

Posted 6 years ago

“Ordered on friday and received the following wednesday. One of the corners of the metal inspection hatch was bent, but I hammered it out. The spare key I ordered was not in the package, so I phoned and they were very nice and put it in the post for next day delivery. Overall, they make a good quality product and have excellent customer service, which counts for a lot these days.”

Posted 6 years ago

“Prompt and very efficient service. Arrived when it was supposed to. Tidy looking and profesionaly made. Only drrawbac if any, is the fact that you have to drill holes to mount it yourself. Small screw covers may improve look. Other than that -Excellent !”

Posted 6 years ago

“Excellent product. Delivered as ordered only feedback I would have would be to have the option to have a 50mil frame choice. The 25 is a bit tight.”

Posted 6 years ago

“Product arrived in good time, well-packaged, intact. Whilst the items were of reasonable quality, the product is not quite the premium product which I was looking for, and for which I was willing to pay a corresponding price. Anyway, I would use Jupiter Blue again in future.”

Posted 6 years ago

“I would recommend jupiter blue to anyone did what they said would do. Product arrived on time.”

Posted 6 years ago

“Product as discribed, quick delivery, packaging was a little crushed but product inside intact, easy to install. Website easy to use. Over all would shop again if I had a need.”

Posted 7 years ago

“Easy order process online - next day delivery. Only had a minor niggle - details for the loft hatch said that a pole could be found in the accessories section of the website. However, there are no poles listed anywhere on the website!”

Posted 7 years ago

“I have used Jupiter Blue twice the first order of 8 access panels of two types was delayed as they had problems with damage caused by the courier before dispatch to us on site. Although this prevented delivery on the due day it was delivered the following day with alternative panels and a refund. This gave me faith that any future orders could be dealt with swiftly and competently. My second order of a fire rated panel was duly ordered and I anticipated a delay of a few days for delivery as per the forecasted delivery date. I was very pleased when it was delivered two days early. A very good service for these products. My only criticism is lack of information on delivery dates and times.”

Posted 7 years ago

“Good fast service.”

Posted 7 years ago

“Delivered in good condition as ordered. Good quality construction. Only small negative is 11 day leadtime for made to size hatch.”

Posted 7 years ago

“I painstakingly sifted through about a thousand available loft hatches before settling on this one. The hatch opening has been moved from the bathroom to the landing and I originally wanted a wooden hatch with fold down ladders but didn't have the space required for that installation. This one was the right size for the landing and one of the better looking plastic hatches on the market. If anything, the hatches seem a little flimsy before installation but fix up solid enough. Worth noting that new plaster boards have been fitted over the existing plaster at our house, making the gap between ceiling and joists thicker than usual. Unfortunately, the hatch lip which rises into the loft joists wasn't deep enough for me to screw directly into the joists so I had to bolt some flat brackets into the frame in order to screw through. Overall, decent product and worth the money.”

Posted 7 years ago

“Delivery of the item was fast and safe. The item is great and fits perfectly for the job i am after.”

Posted 7 years ago

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Jupiter Blue Ltd is rated 4.9 based on 1,699 reviews