Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.86

4.9 Rating 2,141 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 2,141 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

enquiries@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 31st January 2026

Jupiter Blue Ltd 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made to measure loft hatch installed and functional without any problems. Delivery system is only area that needs improved. 10 days is ok, but there was no indication of delivery day or time on the day. I missed the first delivery attempt and had to wait until 2 pm on the next day. The tracking system did not provide any live info.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Jupiter Blue Ltd, Bobby! We are glad to hear that the installation of your made-to-measure loft hatch was successful and that it is now functioning without any issues. We apologise for the lack of indication of delivery day or time and any inconvenience this might have caused. We appreciate your feedback on how we can improve.

Posted 2 years ago

“Excellent product. Made to my exact dimensions. Very robust. One star knocked off as could have had a little better communication as regards parcel tracking and delivery time. However, apart from that, very pleased”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating, Jan! We are glad that you were satisfied with the product we made for you. We apologize for any lack of communication regarding parcel tracking, we appreciate your feedback and understand this being the reason for dropping a star. We'll look at how this aspect can be improved in the future.

Posted 2 years ago

“I’ve asked for a refund on my order and I have not received yet I ordered and cancelled as soon as they said it will be Monday for delivery I always use you but I needed to access panels quick so I had to buy them off the shelf I did not realise the time is 3 pm cut off for next day delivery”

Helpful Report

Posted 2 years ago

Hi Nigel, thank you for your review. When you place an order your bank gives us an authorisation code which allows us to debit the money from your payment card. In the case of your order from yesterday (5th October) The money isn't actually debited from your account until 23.59 the same working day. You asked us to cancel the order before the funds had been debited so the only option open to us was to voided your transaction. Voiding means we will never attempt to debit the money, however the authorisation code generated by your bank is valid for a period of time. During this period of time the funds will show as pending, however will not be debited. This is a feature of the bnaking systems and is outside of our control. Please feel free to verify this with your bank.

Posted 2 years ago

“Good product, as advertised and with good delivery time. The reason this isn't a 5-star review is because the printed instructions said that the aperture to the loft should be measured only after lining it with plasterboard. This information is not included in the online instructions that I read when making the order, so I measured according to that. Luckily, my fitting worked without plasterboard, but otherwise it could have been a disaster. If that information was in fact in the online instructions, then please forgive me, but I don't remember seeing it anywhere.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Jupiter Blue Ltd, Richard! We appreciate your feedback, and are sorry to hear of your experience with the fitting instructions. These have been amended to make this clearer, the web page will be updated in the next few days. For your peace of mind the lining only relates to the fire rated version, as yours is the non-fire rated version this would not have been necessary. Again, thank you for your honest and informative review.

Posted 2 years ago

“Very good customer service and product but they really need to change their courier who outright ignores their delivery schedule and obligations.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Jupiter Blue Ltd. We really appreciate your balanced feedback, and are sorry to hear that you had a less than satisfactory experience with the courier service used for some of our larger items. We understand how frustrating this can be and will certainly look to see what can be done to improve this aspect of the delivery service.

Posted 2 years ago

“Ordered goods. A little confusion with some of the email correspondence but sorted in the end and goods delivered.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Jupiter Blue Ltd, David. We really appreciate your loyalty and are so glad that we were able to sort any confusion with email correspondence and deliver your goods.

Posted 2 years ago

“Made to measure loft door arrived on time, correct dimensions and a good appearance”

Helpful Report

Posted 2 years ago

Thank you Andrew for the 4 star rating! We are very pleased to hear that your made to measure loft door arrived on time, with the correct dimensions and a good appearance. We really appreciate your feedback!

Posted 2 years ago

“Quite happy with the loft hatch and ladder as they were fairly easy to install and are exactly what I was needing for providing easy access to the loft space. Only minor complaints would be that the way the fixings for the loft hatch were packaged that they compressed the hatch insulation during shipping so it's now got the outline of the screws imprinted on it. Also the delivery charges to ship it via Parcel Force (ie. Royal Mail) to NE Scotland are extortionate.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Jupiter Blue Ltd, Christopher. We are happy to hear that you were quite happy with the loft hatch and ladder. We apologise for the fixings being packaged in such a way that compressed the hatch insulation during shipping. It won't impact the performance of the insulation. We're sorry you feel the carriage charge is high, it's a flat rate for upto 60kg which benefits some customers more than others.

Posted 2 years ago

“easy to order and arrived on time”

Helpful Report

Posted 2 years ago

Thank you so much for the 4 star rating of Jupiter Blue Ltd! We are so happy to hear that your experience with us has been pleasant. We appreciate your kind words that it was "easy to order and arrived on time".we are grateful for your loyalty and we look forward to serving you again in the future.

Posted 2 years ago

“I was please with the loft hatch and how quick it arrived”

Helpful Report

Posted 2 years ago

Thank you so much, Robert, for your four-star rating of Jupiter Blue Ltd. We really appreciate your loyalty and your glowing review. I'm so pleased you were happy with the loft hatch and how quickly it arrived. We're grateful to you for choosing us again!

Posted 2 years ago

“Service good and quick. Prices ok. Product a bit flimsy. No key to open the loft hatch door so I needed to make something.”

Helpful Report

Posted 2 years ago

Thank you so much for your 4 star rating of Jupiter Blue Ltd. We are delighted that you found our services to be good and quick, and your experience with our pricing to be satisfactory. Some customers do mention the plastic flexes, but that's out of the box, once fixed in place the loft opening and ceiling brace it. We're impressed to hear you made your own opening tool, apologies if you missed it, we do sell an opening pole as a separate item. Thank you for your feedback and for shopping with Jupiter Blue Ltd!

Posted 2 years ago

“Good easy to fit easy to open only gave it 4 because the loft ladder hits the insulation on the loft door when you open it and slide down Pat to cut some of it away apart from that fine good price”

Helpful Report

Posted 2 years ago

Thank you so much, Anthony, for your 4 star rating of Jupiter Blue Ltd. We really appreciate your taking the time to provide us with valuable feedback. We regret to hear that the loft ladder hits the insulation on the loft door. Notching the insulation is one option, alternatively you could raise the mounting point of the ladder to give more clearance but there are some points you'd need to check before doing this.

Posted 2 years ago

“Received the item on time and suitably packaged. The item which came being 700mm long and even with my height of 2m, I could not reach the ladder to pull it down. I removed the head and fitted it to my existing pole. This allowed both my wife and I to connect it to the ladder and pull it down/push it up. Now able to use loft again.”

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Posted 2 years ago

Thank you Stephen for taking the time to provide us with a 4 star rating for Jupiter Blue Ltd! We are delighted to hear that you were able to make use of the item with your creative solution.

Posted 2 years ago

“Unfortunately, the loft hatch which was the correct size for aperture , was not it was too big , after lots of filling and sanding I got it to fit , and honestly it does seem very flimsy aswell.”

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Posted 2 years ago

Thank you so much for your 4-star rating Stephen. Sorry you had difficulty fitting the loft hatch, but we appreciate you taking the time to make it fit. We're glad to hear it does its job despite your concerns regarding its sturdiness. Some customers do comment on the flex in the plastic but once secured against the ceiling the hatch is very rigid. We do offer metal loft hatches but not at the price point of the plastic ones. Thank you for your feedback.

Posted 2 years ago

“Very happy with the loft hatch”

Helpful Report

Posted 2 years ago

Thank you so much for the 4-star rating, Chris! We are so glad to hear that you are very happy with the loft hatch. We truly appreciate your support!

Posted 2 years ago

“Ordered a bespoke-sized loft hatch. The product is great and completely fit for purpose. I've only dropped it by one star because it is a little cost heavy. I would recommend this company for its service and product quality.”

Helpful Report

Posted 2 years ago

Thank you Andy for your four-star rating of Jupiter Blue Ltd! We are very grateful that you chose us for your bespoke-sized loft hatch. Your positive feedback is highly appreciated. Thank you for shopping with Jupiter Blue.

Posted 2 years ago

“Excellent service with construction of loft hatch and delivery. I would recommend Jupiter Blue ltd”

Helpful Report

Posted 2 years ago

Thank you so much for giving us a 4 star rating! We really appreciate it. We are so glad to hear that you experienced excellent service with your construction of loft hatch and delivery. We would like to thank you for shopping with us. We hope that you will continue to be satisfied with the services we provide!

Posted 2 years ago

“I ordered a heavy-duty loft hatch latch, as I have a large and heavy loft hatch; as we were redecorating, I decided to tidy up and replace the existing mechanism. This item was just what was required, but I did feel that it was expensive; however, where else could I have found a suitable alternative? The item arrived promptly, but when I unpacked it, I found that there was a component missing from the kit. I telephoned Jupiter Blue customer services, who were most apologetic and sent the missing piece in the post - it arrived the following day. No harm done. The installation instructions were clear and easy to follow, and my landing now looks much neater for having it!”

Helpful Report

Posted 2 years ago

“Was OK although didn’t realise the hatch came with such thick polystyrene attached, it had to be cut which was quite messy.”

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Posted 2 years ago

“Delivered on time with good communication.”

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Posted 2 years ago

Jupiter Blue Ltd is rated 4.9 based on 2,141 reviews