Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,689 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,689 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice looking made to measure loft hatch. It would have been 5 stars but a bit disappointed with hinge as it's just holes drlled in frame and hatch and a metal rod. No bushes, so I don't know how long it will last .”

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Posted 1 year ago

Thank you for your review Barry. Please don't be disappointed with the hinge. We've supplied thousands of this design over the past 15 years.

Posted 1 year ago

“Good quality gear. My only slight criticism is they sent me a loft latch loose in a tatty old wall fixings box. There were a couple of washers in there and I really had to hunt to find them. Maybe wrap things up and package them a bit better?”

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Posted 1 year ago

Thank you for your review James. We appreciate your feedback.

Posted 1 year ago

“Great product good service”

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Posted 1 year ago

Thank you Raymond

Posted 1 year ago

“Good helpful customer service with issues resolved quickly and without fuss”

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Posted 1 year ago

“Good products, fair prices & fast delivery.”

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Posted 1 year ago

“No hassle with this purchase.”

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Posted 1 year ago

Thank you for your review Fred

Posted 1 year ago

“Delivered promptly on time with perfect specifications, would recommend”

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Posted 1 year ago

“I was advised of a reasonably long delivery time as they were out of stock but was pleasantly surprised when it turned up within a week of ordering.”

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Posted 1 year ago

Thank you for your review Shirley.

Posted 1 year ago

“very prompt service products are very good too”

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Posted 1 year ago

Thank you for your review Raymond

Posted 1 year ago

“I love the metal loft hatches so much easier to install then the plastic ones.”

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Posted 1 year ago

“Very easy to order a (bespoke) loft hatch from. Well manufactured and protectively boxed for delivery. ParcelForce were not the best of couriers - the box was torn by impact, but hatch fine. Installation was fairly easy, but it does need 2 people unless a hoist/lift is to hand. The Design could be improved on w.r.t Hinge, Lock/catch and Frame insulation (metal forms a cold bridge), but those would raise its price. The Fire Cert. and Airtightness Cert. should be provided as standard, but are not. Throughout Jupiter Blue were very helpful.”

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Posted 1 year ago

Thank you for your feedback Ian, we appreciate your views and will certainly consider the points raised.

Posted 1 year ago

“Products arrived very quickly indeed and were exactly as described, and do the job intended. The only weak point was that no dispatch notification was sent, and in consequence, there was nobody there to receive it. In addition, the delivery instructions to leave it in the porch if not in appear not to have been passed onto the Parcelforce driver, who made two further attempts to deliver it before I was aware that delivery had been attempted, and had to rearrange a fourth delivery attempt to receive it. So no problem at all with the products sent or the efficiency of dispatch, just a little more attention to customer update information is required.”

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Posted 1 year ago

Thank you for your review and your feedback Robert, we appreciate the points you raised and will look at how we can improve this aspect of our service.

Posted 1 year ago

“Well made hatch for my bespoke size. A little heavy for me to fit on my own but a joiner managed on his own. Would be helpful if door could be separated from frame for fixing. 50mm facing worked for me to hide joint with ceiling and a few plastic wedges used to square the opening in the joists.”

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Posted 1 year ago

“Installation went OK.”

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Posted 2 years ago

“Product (loft hatch) arrived well ahead of predicted date, well-packaged and in good condition (one small transit ding to the insulation on the hatch, but nothing worth complaining about). As a DIYer, about the only point I feel could have been better is that no installation instructions were included. Web video was useful, but one point in particular could have done to have been stressed. And I had to go back to the product details on the website to verify the correct opening size to construct. Actual installation was easy enough, but I hit a problem that I had to figure out for myself, with a couple of the screws initially fouling the hatch and preventing it opening once closed. There's nothing unreasonable in that; if I can't figure something out, I probably shouldn't be doing it. But it could simply have been just that bit better. I'm going to need to add a ladder at some point, but I must admit I'm a little nervous at the idea of possibly having to figure the installation details out for myself again.”

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Posted 2 years ago

“We were most impressed with the loft hatch. It came on time although the box was very damaged and we were concerned the hatch would be but the packaging was perfect. The only reason we have not given this a 5 star rating is because we would have liked an update when the item was out for delivery.”

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Posted 2 years ago

“Product was as discribed , delivery was a little later than expected,but for the price was quite happy,”

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Posted 2 years ago

“Good service and a very nice loft hatch. Fitted easily within 10 minutes. It did take quite a while for it to be despatched though.”

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Posted 2 years ago

“Good product, excellent price. And British made too ??”

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Posted 2 years ago

“The loft hatch was delivered very quickly and looks great the screws supplied were poor quality compared to the hatch and I replaced them. I am very happy overall.”

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Posted 2 years ago

Jupiter Blue Ltd is rated 4.9 based on 1,689 reviews