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Jupiter Blue Ltd Reviews

4.9 Rating 1,689 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

Company Reviews

Product Reviews

4.9

Based on 1,689 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 15th February 2024

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite happy with the loft hatch and ladder as they were fairly easy to install and are exactly what I was needing for providing easy access to the loft space. Only minor complaints would be that the way the fixings for the loft hatch were packaged that they compressed the hatch insulation during shipping so it's now got the outline of the screws imprinted on it. Also the delivery charges to ship it via Parcel Force (ie. Royal Mail) to NE Scotland are extortionate.”

Posted 8 months ago

Thank you for your 4 star rating of Jupiter Blue Ltd, Christopher. We are happy to hear that you were quite happy with the loft hatch and ladder. We apologise for the fixings being packaged in such a way that compressed the hatch insulation during shipping. It won't impact the performance of the insulation. We're sorry you feel the carriage charge is high, it's a flat rate for upto 60kg which benefits some customers more than others.

Posted 8 months ago

“easy to order and arrived on time”

Posted 9 months ago

Thank you so much for the 4 star rating of Jupiter Blue Ltd! We are so happy to hear that your experience with us has been pleasant. We appreciate your kind words that it was "easy to order and arrived on time".we are grateful for your loyalty and we look forward to serving you again in the future.

Posted 9 months ago

“I was please with the loft hatch and how quick it arrived”

Posted 9 months ago

Thank you so much, Robert, for your four-star rating of Jupiter Blue Ltd. We really appreciate your loyalty and your glowing review. I'm so pleased you were happy with the loft hatch and how quickly it arrived. We're grateful to you for choosing us again!

Posted 9 months ago

“Service good and quick. Prices ok. Product a bit flimsy. No key to open the loft hatch door so I needed to make something.”

Posted 9 months ago

Thank you so much for your 4 star rating of Jupiter Blue Ltd. We are delighted that you found our services to be good and quick, and your experience with our pricing to be satisfactory. Some customers do mention the plastic flexes, but that's out of the box, once fixed in place the loft opening and ceiling brace it. We're impressed to hear you made your own opening tool, apologies if you missed it, we do sell an opening pole as a separate item. Thank you for your feedback and for shopping with Jupiter Blue Ltd!

Posted 9 months ago

“Good easy to fit easy to open only gave it 4 because the loft ladder hits the insulation on the loft door when you open it and slide down Pat to cut some of it away apart from that fine good price”

Posted 9 months ago

Thank you so much, Anthony, for your 4 star rating of Jupiter Blue Ltd. We really appreciate your taking the time to provide us with valuable feedback. We regret to hear that the loft ladder hits the insulation on the loft door. Notching the insulation is one option, alternatively you could raise the mounting point of the ladder to give more clearance but there are some points you'd need to check before doing this.

Posted 9 months ago

“Received the item on time and suitably packaged. The item which came being 700mm long and even with my height of 2m, I could not reach the ladder to pull it down. I removed the head and fitted it to my existing pole. This allowed both my wife and I to connect it to the ladder and pull it down/push it up. Now able to use loft again.”

Posted 10 months ago

Thank you Stephen for taking the time to provide us with a 4 star rating for Jupiter Blue Ltd! We are delighted to hear that you were able to make use of the item with your creative solution.

Posted 10 months ago

“Unfortunately, the loft hatch which was the correct size for aperture , was not it was too big , after lots of filling and sanding I got it to fit , and honestly it does seem very flimsy aswell.”

Posted 10 months ago

Thank you so much for your 4-star rating Stephen. Sorry you had difficulty fitting the loft hatch, but we appreciate you taking the time to make it fit. We're glad to hear it does its job despite your concerns regarding its sturdiness. Some customers do comment on the flex in the plastic but once secured against the ceiling the hatch is very rigid. We do offer metal loft hatches but not at the price point of the plastic ones. Thank you for your feedback.

Posted 10 months ago

“Very happy with the loft hatch”

Posted 11 months ago

Thank you so much for the 4-star rating, Chris! We are so glad to hear that you are very happy with the loft hatch. We truly appreciate your support!

Posted 11 months ago

“Ordered a bespoke-sized loft hatch. The product is great and completely fit for purpose. I've only dropped it by one star because it is a little cost heavy. I would recommend this company for its service and product quality.”

Posted 11 months ago

Thank you Andy for your four-star rating of Jupiter Blue Ltd! We are very grateful that you chose us for your bespoke-sized loft hatch. Your positive feedback is highly appreciated. Thank you for shopping with Jupiter Blue.

Posted 11 months ago

“Excellent service with construction of loft hatch and delivery. I would recommend Jupiter Blue ltd”

Posted 1 year ago

Thank you so much for giving us a 4 star rating! We really appreciate it. We are so glad to hear that you experienced excellent service with your construction of loft hatch and delivery. We would like to thank you for shopping with us. We hope that you will continue to be satisfied with the services we provide!

Posted 1 year ago

“I ordered a heavy-duty loft hatch latch, as I have a large and heavy loft hatch; as we were redecorating, I decided to tidy up and replace the existing mechanism. This item was just what was required, but I did feel that it was expensive; however, where else could I have found a suitable alternative? The item arrived promptly, but when I unpacked it, I found that there was a component missing from the kit. I telephoned Jupiter Blue customer services, who were most apologetic and sent the missing piece in the post - it arrived the following day. No harm done. The installation instructions were clear and easy to follow, and my landing now looks much neater for having it!”

Posted 1 year ago

“Was OK although didn’t realise the hatch came with such thick polystyrene attached, it had to be cut which was quite messy.”

Posted 1 year ago

“Delivered on time with good communication.”

Posted 1 year ago

“Panel arrived within 6 days, was well packaged, with no damage and to the size specified. The rear of the door and panel surround could have been fully painted but wasn’t. I wasn’t expecting such a large flange on the panel surround nor such a large lock mechanism and so I have trimmed back / removed these to suit my purpose. However, the door and panel surround remain stiff enough despite the amount of material I removed.”

Posted 1 year ago

“The company sent the goods, post office destroyed the goods, returned to sender and sender forgot to tell me, the company re sent goods and there were received in due course. Excellent product,good service, just a little lack of communication has put my job behind by two weeks hence four stars:))”

Posted 1 year ago

“I bought a made to measure roof hatch. The quality of the hatch itself is very good and the service was great. I had one issue, where the aluminium covering I'd paid for wasn't installed on my hatch which was a bit annoying, but after contacting the customer services team, it was sent the next day and I was able to retro-fit myself. I would definately use Jupiter blue again.”

Posted 1 year ago

Thank you Mike for your 4 star rating of Jupiter Blue Ltd. We are extremely pleased to hear that you are happy with the quality of your made to measure roof hatch, and we are sorry you had a minor issue with the aluminium covering. We are glad the customer service team were able to resolve this quickly, and that you were able to fit it yourself. We look forward to welcoming you back for your future needs!

Posted 1 year ago

“Good-looking product. The only criticism I have, is the latch mechanism extends beyond the rim measurement, therefore a notch has to be made to allow the latch to swivel.”

Posted 1 year ago

Thank you for your 4 star rating, Linda! We are glad to hear that you like the good-looking product. Thank you for your feedback regarding the latch mechanism. We'll look into tweaking this.

Posted 1 year ago

“Nice loft hatch. Ordering a custom size is a bit confusing though as there's a lack of consistency in the instructions provided. The ordering page on the website says to deduct 5mm from the width when ordering, but the paperwork with the hatch says to deduct 5mm from both dimensions. Go with 5mm on both dimensions, if your roof hatch space is even slightly off square it'll be a pain to fit otherwise.. which mine was.”

Posted 1 year ago

“The hatch was easy to fit and looks good. The only reason I'm not giving 5 stars is the plastic washers provided with the screws are too thick causing the screw head to stick out and interfere with the hinge. In addition, the screws are weak and I snapped the head off one. I used PZ 4x38 wood screws instead.”

Posted 1 year ago

“Very well pleased with the loft hatch, easy fitted. Only downside - was a bit pricey as it had to be made to fit”

Posted 1 year ago

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Jupiter Blue Ltd is rated 4.9 based on 1,689 reviews