Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.86

4.9 Rating 2,111 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 2,111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

enquiries@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The loft hatch was as expected except for one thing: Installing it in place proved unnecessarily difficult because it is made in one piece i.e. frame and cover. The company advice is that "this is a two person job". Is it? It would be difficult to get two people on two ladders in position and not getting in each others space while holding and fitting it in place. It would be far simpler to install the loft hatch frame first and then hang the cover from it with a hinged mechanism that clicks into place.”

Helpful Report

Posted 2 months ago

Hi Ian, Thank you for your 5-star review! We appreciate your feedback regarding the installation process. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Excellent product and service. Arrived quicker than expected and was made exactly to the spec specified.”

Helpful Report

Posted 2 months ago

Hi Richard, Thank you for your 5-star review! We’re thrilled to hear that your order arrived quicker than expected and met your specifications perfectly. Your feedback is greatly appreciated! Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Service excellent, delivered when said, product as aspected and a perfect fit. Highly recommend using this Company Nigel G”

Helpful Report

Posted 2 months ago

Hi Nigel, Thank you for your 5-star review! We're delighted to hear that you found our service excellent and that your product was a perfect fit. Your recommendation means a lot to us! Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Very good company to buy from, I'm pleased with my hatch even though had slight problem with the catch, thanks to Emma she made sure new part sent in post and received the next day, can't get better service than this. Thanks Jupiter Blue!”

Helpful Report

Posted 2 months ago

Hi Dom, Thank you so much for your 5-star review! We’re thrilled to hear that you're pleased with your hatch and that Emma could assist you with the catch issue so promptly. Your kind words about our service mean a lot to us! Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Excellent quality just what we wanted as usual just measure carefully and no problems.”

Helpful Report

Posted 3 months ago

Hi Michael, Thank you for your 5-star review! We're so glad to hear that the quality met your expectations as usual. Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Item arrived well packaged and on time. I did how ever try to reach out to people in sales time via email but no one bothered to reply so it looks like customer service isn't a priority”

Helpful Report

Posted 3 months ago

Hi Mr, Thank you for your review and feedback! We hope you have received the correspondence from our colleague in regards to your query. Thank you for bringing this to our attention! Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Excellent customer updates and very happy with purchase and happy to donate to a charity”

Helpful Report

Posted 3 months ago

Hi Beryl, Thank you for your 5-star review! We’re thrilled to hear that you were happy with your purchase and our customer updates. Thank you! Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“A quality made to measure loft hatch. Fits perfectly and looks very good. Speedily delivered. Thanks”

Helpful Report

Posted 3 months ago

Hi, Thank you for your 5-star review! We're delighted to hear that you're pleased with the quality and fit of your made-to-measure loft hatch, as well as our speedy delivery. Thank you for your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Ordered on Friday morning and delivered Saturday morning (Free delivery I didnt pay for next day)! Great service, great product, easy to fit and great price!!!”

Helpful Report

Posted 3 months ago

Hi Dave, Thank you for your 5-star review! We’re so pleased to hear that you enjoyed good service, found the product easy to fit. Your satisfaction means a lot to us. Best regards, Team Jupiter Blue Ltd

Posted 3 months ago

“Can't speak highly enough. From enquiry through to delivery, communication and advice was excellent.”

Helpful Report

Posted 3 months ago

Hi Andy, Thank you for your 5-star review! We're delighted to hear that you found our communication and advice to be excellent throughout your experience with us. Your satisfaction is our top priority! Thank you again for your kind words! Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“I’ve ordered around 10 custom made metal hatch’s so far this year. All have been made to accurate sizes and have been nice and square. All have been delivered in the time frame specified.”

Helpful Report

Posted 3 months ago

Hi David, Thank you for your 5-star review! We’re thrilled to hear the Made to Measure Loft Hatches have met your expectations in quality and your orders have arrived in the stated time frame. Your feedback is very much appreciated! Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Great product - excellent service as always. Simply the best ceiling hatchways available.”

Helpful Report

Posted 3 months ago

Hi John, Thank you for your 5-star review! Your satisfaction with both the product and our service is what we strive for! Thank you for sharing your experience with us! Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Came next day. Good price and does the job. Pleased 🙂 👍”

Helpful Report

Posted 4 months ago

Hi Dave, Thank you for your 5-star review! We’re so pleased to hear that you received your order the next day and found it to be a great value. Your satisfaction is our top priority! Thank you for your review! Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Website is comprehensive and easy to navigate. Great choice of products and efficient and free delivery. Great service”

Helpful Report

Posted 4 months ago

Hi Ray, Thank you for your 5-star review! We’re so glad to hear that you found our website comprehensive and easy to navigate. Thank you for the photo it's great to see the end result. Your kind words mean a lot to us! Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“Very quick delivery excellent customer service”

Helpful Report

Posted 4 months ago

Hi Angela, Thank you for your 5-star review! We’re delighted to hear that you experienced quick delivery and excellent customer service. We appreciate your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“The loft hatch provided by Jupiter Blue is of an exceptional quality, robust and was perfect for our use. Delivery was on point and I would highly recommend this company.”

Helpful Report

Posted 4 months ago

Hi, Thank you for your 5-star review! We’re thrilled to hear that you found our loft hatch to be of exceptional quality and that it met your needs perfectly. It's also great to know that the delivery was prompt! We truly appreciate your recommendation! Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“Get exactly what I wanted , sales person was helpful a, product easy to fit”

Helpful Report

Posted 4 months ago

Hi Andrew, Thank you for your 5-star review! We’re delighted to hear that you got exactly what you wanted and that our sales team were able to assist you. It's also great to know you found the product easy to fit! We appreciate your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“I received excellent service from Jupiter Blue's friendly team. I sought advice about the product I needed and it was dispatched quickly. Unfortunately, it got damaged in transit, but when I phoned Jupiter Blue it agreed to send another one, and unprompted, upgraded my delivery to a morning slot the next day to ensure I had the product quickly. The team was consistently friendly and helpful when I was in contact.”

Helpful Report

Posted 4 months ago

Hi Gary, Thank you for your 5-star review! We’re delighted to hear that you received excellent service from our friendly team and that your concerns were addressed promptly. It's wonderful to know that we could assist you quickly and ensure you received your product in a timely manner. Your feedback truly means a lot to us! Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“Excellent service from start to finish. Looked at arrived prompt and on time..”

Helpful Report

Posted 4 months ago

Hi, Thank you for your 5-star review! We’re so glad to know that you experienced excellent service from start to finish and that our order arrived promptly. Your feedback means a lot to us! Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“Got quoted £250 for replacement hatch. Measured up, ordered hatch, replaced myself. So easy to fit. DIY if I can do it anyone can. Lady mid 50’s 👍”

Helpful Report

Posted 4 months ago

Hi Valerie, Thank you for your 5-star review! We’re thrilled to hear that you found the replacement hatch easy to install. Thanks once again for sharing your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

Jupiter Blue Ltd is rated 4.9 based on 2,111 reviews