Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.85

4.9 Rating 2,252 Reviews

97 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01937325325

Email:

enquiries@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

Write Your review

Tell us how Jupiter Blue Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jupiter Blue Ltd 5 star review on 28th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dealt with Emma over the phone as I needed some help on a bespoke order, and she was brilliant.”

Helpful Report

Posted 4 months ago

Hi Neil, Thank you for taking the time to share your feedback! We’re delighted Emma could assist with your bespoke order. We appreciate your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“Excellent product Good delivery time Great finish”

Helpful Report

Posted 4 months ago

Hi Nick, Thank you for the 5-star review! We’re glad you’re happy with the Made to Measure Loft Hatch, the delivery time, and finish. Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“Selected a hinged loft hatch, we went for a sligtly larger standard variant as we wnated the hinge on the short side. This was after a discussion with a member of the support tea,. Delivery stated was within 2 days but it arrived the next day. Fitted and looks great, even my wife is happy. Many thanks.”

Helpful Report

Posted 4 months ago

Hi Paul, Thank you for the 5-star review! We’re glad the hinged loft hatch suited your needs, that it arrived promptly, and that you’re happy with how it looks. Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“A good price and quick delivery. Item was damaged by the courier and a replacement was immediately sent.”

Helpful Report

Posted 4 months ago

Hi David, Thank you for the 5-star review! We’re glad to hear the replacement arrived quickly after the courier issue. Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“Very Good Products”

Helpful Report

Posted 4 months ago

Hi Philip, Thank you for the 5-star review! We're thrilled to hear you’re happy with the products you ordered from Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“I have used Jupiter Blue for access panels before when I self-built my house in 2015 and the products and service then were excellent. I was carrying out some work on my son's house to tidy up a plywood duct access door and decided to try one of Jupiter Blue's trade range of access panels. I had to call them to check on availabilbility and they were so helpful and assured me that they had plenty in stock. I ordered a bead frame version (the frame is plastered into the wall so that you don't see it) and it arrived within a couple of days and was well packaged. It was easy to fit and looks great. I would definately recommend and even after 11 years, they are my go to people for access doors.”

Jupiter Blue Ltd 5 star review on 18th May 2026

Helpful Report

Posted 4 months ago

Hi Antony, Thank you for the 5-star review! We’re thrilled to hear that the trade range panels met your needs and that the order process was smooth. Thank you for the photo, the access panel looks great after installation! Thank you for the feedback!! Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“Good product. Easy install. 2 person install required to support weight. And fit. Suggest internal wall height to be extended as fixing holes 60 mm up and 2 layers of plaster board make screw points close to edge of roof joists”

Helpful Report

Posted 4 months ago

Hi, Thank you for the review! We’re glad you’re happy with the loft hatch you ordered and that the install was straightforward. We appreciate your feedback, and we will pass it on to our product development team for future consideration. Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“Not received parcel yet”

Helpful Report

Posted 4 months ago

Good morning Peter, Thank you for your comments. We have looked into your order and have noted that your purchase was delivered on the 24th April, the day after your order was placed. If you require proof of delivery, please do not hesitate to contact us here at Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“The 1 hour rated loft hatch was a very nice piece of kit, easy to fit and works a treat, good instructions for installation and was delivered promptly…….though completely ballsed up delivery by whichever company they used, delivered wrong day to wrong house, luckily I was able to retrieve it 👍 I do not blame the supplier for the delivery as I know many of the companies are useless unfortunately.”

Helpful Report

Posted 4 months ago

Hi Anthony, Thank you for the 5-star review! We’re glad the loft hatch fits well and that the installation was straightforward. Sorry to hear about the hiccup with the delivery company—glad you managed to sort it out. We appreciate your understanding and your kind words about the product. Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“Quick delivery -great product-what more do you need .”

Helpful Report

Posted 4 months ago

Hi Stephen, Thank you for your 5-star review! We're glad you found the delivery quick and the product great. Thank you for your positive feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 4 months ago

“Initially used Jupiter Blue to order a large custom size hatch for our loft a few years ago. Was very happy with the product, it was delivered quickly considering it was a custom size & its also stood up to the test of time very well... Since then, we ordered a small custom size hatch for an extension roofspace which again, came promptly & fitted well based on the dimensions we provided when ordering. Most recently, we've ordered a standard size hatch for our garage & that's also been a pleasant all round experience. Sadly, we have no more spaces left that require hatches(!!) but I'm certainly to recommend Jupiter Blue to friends, family & beyond”

Helpful Report

Posted 5 months ago

Hi, Thank you for your 5-star review! We’re thrilled you’ve been happy with our products and the quick delivery across all your hatch orders. It’s great to hear they’ve stood the test of time and fit well. We appreciate you recommending Jupiter Blue Ltd to others. Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

“Good products and quick delivery.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your 5-star review! We’re glad you’re happy with our products and quick delivery. Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

“Very good service”

Helpful Report

Posted 5 months ago

Hi Navpreet, Thank you for your 5-star review! We’re thrilled you received very good service from our Jupiter Blue Ltd Team. Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

“I had great service from Jupiter Blue. I ordered a new loft hatch, which unfortunately arrived with some damage, probably due to poor handling by the courier. I reported this straight away with photos and there was no problem and a replacement was sent out immediately. Great service and a great product too, easy to install.”

Helpful Report

Posted 5 months ago

Hi Miles, Thank you for your 5-star review! We’re glad to hear that the replacement loft hatch arrived promptly. We're also thrilled to know that you found it easy to install and are satisfied with your purchase. Thank you for sharing the photo of the loft hatch in place. Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

“Super easy to sort a made to measure hatch for the attic, nice and easy to fit. Also bought the triple ladders set to accompany the hatch. A slight blip in the delivery date, but the team quickly sorted which was appreciated. Only comment would be a watchout for new customers, a small hatch (standard on new houses!) and the triple ladders don't leave much room to get in - it is possible, just a little tight. The ladders could be adjusted to suit which was great. Would recommend as a sensible solution for sure.”

Helpful Report

Posted 5 months ago

Hi Mharry, Thank you for your 5-star review! We’re delighted to hear that the made-to-measure loft hatch and triple ladders fit properly and that we were able to quickly resolve the delivery date. We appreciate your feedback, and it’s great to know that the ladders’ adjustability was helpful. Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

“The hatch arrived without a key so I could not open it to be able to fit it. At the moment I am still waiting for the key to arrive.”

Helpful Report

Posted 5 months ago

Good morning Graham, Thank you for your review. We are sorry to hear your order arrived without the necessary key. Please advise if you have contacted our team to inform them that the key for your order was not received. We again apologise for any inconvenience caused. Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

“Nicely manufactured loft access frame and cover. Easy fit although side flanges could do with being longer to ensure that the fixing holes reached beyond the lath ceiling i was dealing with to ensure solid fixings in to timber. Short metal straps solved the problem for me but shame nice unit was impaired by simple change to flange design length. When finally fitted, excellent unit.”

Jupiter Blue Ltd 5 star review on 15th April 2026

Helpful Report

Posted 5 months ago

Hi Trevor, Thank you for your 5-star review! We appreciate your constructive feedback about the flange length—we’ll pass this to the product team for consideration in future product development. Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

“Good product, reasonable price”

Helpful Report

Posted 5 months ago

Hi Simon, Thank you for your review! We’re glad to hear you found the products you ordered to be good and the prices reasonable. Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

“Order arrived quickly as promised.”

Helpful Report

Posted 5 months ago

Hi Catherine, Thank you for your 5-star review! We’re glad the order arrived quickly. Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

“Customer service we’re very helpful with communicating, the product arrived looks good and robust”

Helpful Report

Posted 5 months ago

Hi Paul, Thank you for your 5-star review! We’re delighted to hear the customer service was helpful, and the product looks good and robust. Thank you for your positive feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 5 months ago

Jupiter Blue Ltd is rated 4.9 based on 2,252 reviews