Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,699 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,699 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the combined heavy-duty loft catch with pole, and was initially disappointed that the pole couldn't operate the catch. Phone up Jupiter Blue and they promptly sent out the correct pole on next-day delivery. Impressed by customer service and would purchase from them again.”

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Posted 8 years ago

“I haven't fitted this yet - but it looks pretty straightforward. Prompt, simple efficient ordering process and delivery, though. I had one technical question answered verbally prior to purchase by their sales team and the salesman's knowledge of the product impressed m. This led me to make the purchase in the knowledge that back up is available if I require it.”

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Posted 9 years ago

“The hatch arrived pretty quickly, but I was suprised to find no paperwork with it whatsoever. It wasn't particularly well protected in transit, so I feel I was quite lucky for it to have arrived without a mark. Perhaps they feel they can trust their chosen courier? The lack of fitting instructions won't be an issue as it will be easy enough, but I chose this particular hatch as it is compliant with building regs for new build, so I was expecting something in black and white to say that. I can always print off the eBay listing, I guess, but that's not particularly professional. The hatch itself is good. A nice moulded edge and a nice finish so it will look good when fitted. They offer a good range of sizes and insulation values, but just a shame it's lacking the professional finish to their service.”

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Posted 9 years ago

“Arrived quickly, however did not notice damage to frame corner, fortunately was to be used in garage ceiling so not of great importance. Some fitting instructions might be useful to some people. Better packaging for corners would be advisable as cardboard box didn't appear damaged. OK but fire resistant pad is easily damaged, could do with some protection to prevent becoming spoilt. No screws.”

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Posted 9 years ago

“I found what I wanted with easy and at a good price. When I went looking locally I could not find the size I needed and was told that no one made one the size I needed so would have to make do. When I found this site I found you can get any size you want and even made to measure. Take it from me this is the site to use.”

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Posted 9 years ago

“Easy to install”

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Posted 9 years ago

“Good Product, Clear Website, Efficient Service - what more can you want?”

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Posted 9 years ago

“This is the second time I have used this company and would use again.”

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Posted 9 years ago

“Firstly Jupiter Blue customer service is excellant and attentive to needs and requests. The product itself was delivered as promised and was extremely robustly packed and protected such that it arrived with not a scratch. The basic product is constructed of metal with fibre glass infill to keep the ceiling heat loss down. The product fits perfectly in the prepared roof void. Unfortunately I see just one flaw in that the one piecel metal drop down hatch door does not fit tightly all around even when the one turning handle is fully and tightly located. Other standard hatches have several locating points to ensure complete air tight hatch closure throughout the hatch. There are sponge draft excluders in the perimeter gully to take up some of the slack however there is still slack which can be pushed upwards to close indicating not 100% closure in one area. My need was also for sound escaping into the loft and out via the attic roof having also applied my own sound proofing into the hatch cover.”

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Posted 9 years ago

“Item is as described but instruction sheet was difficult to read (bad photocopy). Speedy despatch.”

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Posted 9 years ago

“I needed a certain lock for my loft hatch which was hard to find but I found it here and was exactly what I wanted. The only thing to mention would be that it states next day delivery and the item was sent by 2nd class post. I didn't really mind as I was home anyway but would have been upset if I had waited in and it did not arrive. So overall very decent item but the postage method requires attention.”

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Posted 10 years ago

“I'm happy with the roof window I purchased and fast delivery although I had to call them a second time to actually get the information I required the first time - being called back etc.”

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Posted 10 years ago

“Came on second day which was a bit disappointing as I'd ordered before cutoff for next day delivery. Couldn't find what I was looking for on (new)website but staff very helpful on phone. Packaged well. And product was fine”

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Posted 11 years ago

Jupiter Blue Ltd is rated 4.9 based on 1,699 reviews