International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.37

4.4 Rating 897 Reviews

81 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.4

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 14th February 2025

Kathleen D

International Dance Supplies 5 star review on 25th June 2024

Renee L

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and exceptional quality! Always my go to for items for myself or my school!”

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Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“Received costumes very quickly and in pristine conditions. Came with costume bag and hair piece. I’m sure this will look beautiful on stage!”

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Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 3 years ago

“You don’t have anything in stock”

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Posted 3 years ago

We currently have three full warehouses in Newton Abbot, and we are ordering more than once a week from our key suppliers. Our in-stock position is over 90% overall and has been throughout the pandemic. We believe we continue to hold the largest stocks of any dancewear supplier in Europe. The vast majority of orders are being shipped immediately from stock, but we know there are products that you need which are not available and/or going onto back-order. Please contact customer services for the specific items you want and they will help you.

Posted 3 years ago

“I have use IDS for years now as they are very reliable, and very quick with all orders and deliveries.”

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Posted 3 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 3 years ago

“Items took ages to be dispatched with no notifications it would take that long.”

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Posted 3 years ago

I am sorry that you had to wait for your order. We are advising on the website that an order can take up to 3 days to process at the moment and unfortunately yours did indeed take the full 3 days and then there was a weekend in the middle so your parcel was further delayed. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 3 years ago

“I really enjoy your service and quality of items, postage is quick and very well presented etc. But your website is so frustratingly slow to use it drives me crazy and puts me off you being my go to supplier, and paying postage turns me off too.”

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Posted 3 years ago

Thank you for the review. We are sorry that you are not happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 3 years ago

“Slower delivery than normal but was warned.”

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Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 3 years ago

“Very good service”

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Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“Low stock rates and difficult to navigate the sizing charts across the ranges”

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Posted 3 years ago

Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion. Manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size.

Posted 3 years ago

“Not placed an order in over a year. But the service was excellent like always. A few things out of stock but with COVID it is understandable. Fingers crossed they be in stock soon”

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Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers. Let's hope we can all be back to normal soon.

Posted 3 years ago

“Excellent turn around from ordering to delivery”

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Posted 3 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 3 years ago

“Wrong sizes sent. Still awaiting a response from Customer services. Very disappointing!”

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Posted 3 years ago

I am sorry you have not had a reply from Customer Services, I will chase this up for you.

Posted 3 years ago

“Fantastic products with a brilliant and very helpful team, who always provide a great service.”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“Speedy service however many things out of stock, but to be expected in the first few weeks out of lockdown”

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Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers. We are working hard to address the stock issues.

Posted 3 years ago

“Low stock of necessities and a ridiculously long wait before restock. Standards have definitively slipped”

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Posted 4 years ago

Thank you for your feedback about our current stock availability. We know we currently don’t have enough stock of what you and your customers want and it is our No.1 priority. I have emailed you with a more comprehensive explanation.

Posted 4 years ago

“Overall very please of the products available for teachers. But I do have issues as well : 1. Teacher's prices is exposed & offered to public via dancedirect. 2. I wish I could get Freed's RAD product via IDS. Thank you.”

Helpful Report

Posted 4 years ago

The prices on Dance Direct are not the same as those offered to IDS customers who have the wholesale price as opposed to the Retail Price for the general public. As far as the Freed RAD product is concerned we offer our own RAD Approved range, which was introduced as an alternative in partnership with the RAD.

Posted 4 years ago

“Good prices but very low stock and options particularly for ballet shoes and tutus. No guidance on what street shoe size ballet shoes correspond to despite several requests to customer service on the website to demystify sizes. Big hassle to return items.”

Helpful Report

Posted 4 years ago

Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion. With regard to sizing, manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size.

Posted 4 years ago

“Great products, good prices, but this was the slowest delivery I’ve ever had! Normally delivery is much quicker.”

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Posted 4 years ago

Thank you for the positive review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers.

Posted 4 years ago

“Slow on deliveries, and keeps locking me out of my account”

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Posted 4 years ago

I am sorry you are having problems. If this happens again please contact customerservices@ids.co.uk and someone will help you.

Posted 4 years ago

“Excellent, speedy service. Imported goods from South Africa and received it within a week and a half. Was amazed by the proficiency and quality of items.”

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Posted 4 years ago

Thank you for the review. We love to hear that we have exceeded expectations.

Posted 4 years ago

International Dance Supplies is rated 4.4 based on 897 reviews