International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.31

4.3 Rating 754 Reviews

79 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.3

Based on 754 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

International Dance Supplies 5 star review on 25th March 2024

Tatiana M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great that we have to pay for returns especialy when the costume does not fit a dancer who usually fits into that size. Move dancewear offer free returns.”

Helpful Report

Posted 1 month ago

Thank you for the review and your custom over the last 18 months. I am sorry that the costume did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. We are aware that other companies offer free returns but as we aim to keep our prices as low as possible we do not add those costs on to our products to cover a free returns service.

Posted 1 month ago

“Real small in comparison to the photo.”

Helpful Report

Posted 1 month ago

Thank you for the review and your custom over the last 17 years. I am sorry you were not happy with your purchase. Please feel free to return the items if they are not suitable.

Posted 1 month ago

“Is it really necessary to have to pay postage for returns, then reorder a different size and pay postage again. Why can't things be exchanged at a company this size?”

Helpful Report

Posted 1 month ago

Thank you for the review and your custom over the last 6 years. As we are a wholesale company we keep our prices as low as we can with a low threshold for free delivery on the original order. The administration/manpower needed to process returns is a cost we do not want to pass on to all of our customers so we require the returnee to pay for the return. If you want a replacement it is advised that it is reordered with other items to qualify for free delivery.

Posted 1 month ago

“Only one of the two pairs of shoes ordered has arrived. I requested that they not be sent as they were delayed and were too late for the show, but nothing has happened and at present I have still paid for two pairs of shoes.”

Helpful Report

Posted 4 months ago

Thank you for the review. I am sorry you did not receive the shoes. One of the customer services team is looking into this and has been in contact with you.

Posted 4 months ago

“This used to be a great company but since covid, it has slipped downhill. I could always rely on the guaranteed delivery and now it's always late and it doesn't come when it's supposed to come. Prices have changed but the catalogue hasn't been updated so items you don't know have gone up and unless you go on the website you won't know it's changed. We are often sent incorrect items and now almost everything we try and get is out of stock. Finally the list of costumes available is a lot less and all the themed costumes you used to have which were vital for Musical Theatre schools and it's now all comp costumes. I am disappointed about how the company has changed since covid and I hope you will improve your services to reflect how they used to be.”

Helpful Report

Posted 11 months ago

Thank you for the review and your custom over the last 7 years. I am sorry you are not happy with our service since covid. We do use a tracked service with either Royal Mail or Fedex and are aware that there have been some concerns regarding delivery times which we are flagging up to the service providers. The stock situation is improving all the time and I will pass your comments about the range of costumes available on to the Buying Department. I am sending you up to date catalogues so you can see the new prices. We always aim to give the best service possible and value all feedback.

Posted 11 months ago

“Items sent incorrectly & items out of stock which caused a lot of disruption & waiting around for deliveries. The customer services were very helpful so credit to them & usually there are no problems”

Helpful Report

Posted 1 year ago

Thank you for the review and your custom over the last 3 years. I am sorry there were problems with your latest order but am pleased that you found our customer service team so helpful. We always do our best to resolve any issues but sometimes we come up against things that are outside of our control. I do hope that the solution reached by the team is to your satisfaction and look forward to your continued custom.

Posted 1 year ago

“Very disappointed due to some items not turning up (needed for a performance next week, advised per picking slip that they’re to follow but then find you don’t have them at all but no correspondence to advise of this. I only found out when I called for update! Im now short of 6 costumes. I’ve now had to order huge sizes as only ones left which i'll have to pay a seamstress to alter.”

Helpful Report

Posted 1 year ago

Thank you for the review and your custom over the last 16 years. I am sorry you did not receive the standard of service we pride ourselves on. Someone from the Customer Service Team will be in touch with you shortly.

Posted 1 year ago

“Always been super happy but this time I felt like my problem could have been dealt with better.”

Helpful Report

Posted 1 year ago

Thank you for the review and your custom over the last 9 years. I am sorry you were not happy with the service you received this time. I have passed this on to the Customer Service Team Leader who will be in touch with you.

Posted 1 year ago

“I have waited since June for uniform - delivery dates keep being pushed back and now - there is no date - girls have taken 2 exams and not had leotards to wear - unacceptable If I’d have known they were not going to arrive on the first delivery date given I would never have used them as I now have just 3 girls in each grade not in the correct uniform”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for your custom. We apologise if you feel the service level is not as expected. We have improved our shipping times and product availability. Unfortunately, the past couple of years did have a domino effect on many things, including factories and suppliers closing. We are continuing to arrange alternative sources in case of unpredicted events happening again and we are working hard to get our stock levels back to what they used to be. If you would like to discuss this further, please give us a call.

Posted 1 year ago

“I hate to have to say poor as I’ve loved IDS. I had a LA size grey lyrical costume arrive without the shorts so I have to send that back. But it’s the choice more than anything. I do two shows a year and always purchase from yourselves, I’ve had to look elsewhere for 3 out of the 5 groups as either I’ve already used the outfit or they just don’t have the sizes available. It’s such a shame as I prefer to buy from you.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for your custom over the last 9 years. Unfortunately the past couple of years did have a domino effect on many things, including factories and suppliers closing. We have now arranged alternative sources in case of unpredicted events happening again. In the meantime we are doing our best to get stock levels up to where they used to be. The range of costumes we introduced this year was so popular, as many of you were having shows for the first time in 2 years, that stocks quickly ran low. We are going to be introducing many more new costumes in the Spring of 2023 including a vast range of exclusive 1st Position garments as well as a return of the popular Revolution range. We hope we can continue to be your preferred supplier for many years to come.

Posted 1 year ago

“The quality was extremely poor and the costumes look nothing like what was on the picture”

Helpful Report

Posted 1 year ago

Thank you for the review and your custom over the last 5 years. Please let us know which of the costumes you bought that you were not happy with as we value feedback and always use this to improve our offerings. If you can send a photo of the garment to customerservices@ids.co.uk we can investigate further.

Posted 1 year ago

“Sadly not as good as it was. Even pre covid we were waiting months for stock to arrive & items were discontinued without notice.”

Helpful Report

Posted 1 year ago

Thank you for the review and your custom over the last 15 years. We can never guarantee to have everything in stock all of the time but we try our best to make sure we have a good stock of basic essentials. We are, like you, at the mercy of our suppliers and as a consequence of this we are arranging alternative sources while still maintaining our high standards of quality and value for money. Thank you for staying with us as we are confident that things will keep getting better.

Posted 1 year ago

“Hello, The only reason I have put POOR on this is because I sent an email about ten days ago about a problem with a batch of dresses I got earlier in the year. I haven't had a response yet. (Yellow and white polka dot swing style dresses). Your service is always fantastic and I'm always praising you. But on this occasion I feel a little let down. ALL the dresses had zip problems at the dress rehearsal (we had professional chaperones on the job, so it wasn't down to useless students!) I then had to go spend £400 the next day to get a last minute replacement for opening night. Any response would be fabulous. Thanks Louise Denison”

Helpful Report

Posted 1 year ago

Thank you for your review and your custom over the last 15 years. We appreciate your praise for the service you have received in the past. I am sorry you have not had a response to your latest email. I have passed this on to the Customer Service team to follow this up.

Posted 1 year ago

“Sorry to put poor as normally you’re amazing! However you’ve sent me this to do and I haven’t received my order? It was ordered on 11th July and still isn’t with me. Obviously if it arrives tomorrow I’m happy to change my poor to something different.”

Helpful Report

Posted 1 year ago

I have tracked the parcel which left us on the 11th July and the information I received from Royal Mail was that there was no house number on the delivery address so it is being returned to us. I am sending out a replacement today.

Posted 1 year ago

“Sadly I’ve had to move awsy from IDS after many years and had to change my uniform as it’s been impossible to get stock for months at a time.”

Helpful Report

Posted 1 year ago

Thank you for your custom over the last 15 years and for bearing with us over the difficult times we have all experienced recently. We are doing our best to get stock levels up to where they used to be and the good news is that the Violet Milly leotards have arrived here today (they just need to be booked in so the back orders can be fulfilled) with another delivery coming shortly. The reason for the long delay was sourcing the quality fabric we use and getting the correct colour dyes. We did not want to offer an inferior product as we pride ourselves on the quality and fit of our garments. We want to continue to be your preferred supplier and hope that this news will mean you don't have to change your uniform.

Posted 1 year ago

“Products are good but the wait time and back orders are not good.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for your custom over the past 5 years. We apologise if you feel the service level is not as expected. We have improved our shipping times and product availability. Unfortunately the past couple of years did have a domino effect on many things, including factories and suppliers closing. We have now and will continue to arrange alternative sources in case of unpredicted events happening again. In the meantime we are doing our best to get stock levels up to where they used to be. We want to continue to be your preferred supplier and thank you for your patience.

Posted 1 year ago

“Due to being a member for thirty years wasn’t happy over one item that should of been replaced as when it came out of package wasn’t acceptable.”

Helpful Report

Posted 1 year ago

I am sorry you were not happy that we did not replace the tights. You had had them for over a year and we ask that faulty items are reported to us within 28 days of receipt by phone or email. We appreciate that with COVID you may not have needed to use this item until now and on this occasion, as you are a long-standing customer, we will put a credit on your account for the cost of the tights. We ask our customers to check orders when they are received to avoid this situation occurring. We hope you accept our apologies and look forward to another 30 years being your preferred supplier!

Posted 1 year ago

“Sadly this is not as good as it used to be. Delivery is much slower than it used to be & so many items are never in stock.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for your custom over the past 15 years. We are working with our suppliers and are committed to partnering with them to help fully reopen the dance industry as quickly as possible. Planning and forecasting continues to be difficult due to the different levels of restrictions still in place around the globe. Unfortunately Covid has had a domino effect on many things, including factories as well as suppliers closing -suppliers can provide anything from materials, dyes, elastics and machines that we source to produce our dancewear and costumes. Our shelves are filling up as quickly as our suppliers can deliver into us and hopefully we will be back to normal soon. We want to continue to be your preferred supplier and are doing our best to navigate through this difficult time.

Posted 1 year ago

“On 2 occasions this past couple of weeks I’ve had items missing in my orders. I have my show this weekend, missing items has caused me to panic that replacements would not arrive in time. Luckily they have arrived. I would understand it happening on one occasion but twice in one week is not good.”

Helpful Report

Posted 1 year ago

Thank you for the review and your custom over the past 8 years. I am sorry you have had items missing from your parcels. I will pass this on to the Despatch Team.

Posted 1 year ago

“Most of our orders go on back order for months. We are currently looking for a new supplier.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for your custom over the past 6 years. We are working with our suppliers and are committed to partnering with them to help fully reopen the dance industry as quickly as possible. Planning and forecasting continues to be difficult due to the different levels of restrictions still in force around the globe. Unfortunately Covid has had a domino effect on many things, including factories, as well as suppliers, closing - and as suppliers can provide anything from materials, dyes, elastics and machines that we source to produce our dancewear and costumes it has affected the industry's stock levels. As we are unwilling to sacrifice the quality of our dancewear by sourcing cheaper fabrics we have found ourselves with some shortages. We are working hard to correct this and would like to remain your chosen supplier and look forward to being back to normal.

Posted 1 year ago

International Dance Supplies is rated 4.3 based on 754 reviews