International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.38

4.4 Rating 895 Reviews

81 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.4

Based on 895 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 14th February 2025

Kathleen D

International Dance Supplies 5 star review on 25th June 2024

Renee L

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed not to receive the package on the date DHL said it would be delivered. I waited in as I was given a tracking number to confirm delivery on Friday 2nd May between 12:30 - 2:30. The package didn't arrive and is now saying it will arrive on Tuesday 6th May (after my exam date). I would have appreciated the option to pay for confirmed next day delivery at checkout. Now I have to source items locally when I don't have time to do so!”

Helpful Report

Posted 5 days ago

Thank you for your review and your custom over the last 14 years. I am sorry your parcel did not arrive. It was sent on a next day delivery service as DHL confirmed in their original correspondence to you. Unfortunately we have no influence over the courier once they have the parcel and if they did not deliver when they were supposed to it is outside of our control. I will get our account manager to look into this.

Posted 2 days ago

“Costumes were delivered promptly. Overall quality of costumes was good. However, some costumes (4/17) of the same costume came with hairpieces andthevrest of the order didn't. One costume was also a slightly different colour from the rest and also had a row of sequins with an irregular gaps running full width of costume ( material flaw?)”

Helpful Report

Posted 6 months ago

Someone from the customer service department will be in touch with you to resolve these issues.

Posted 6 months ago

“I do think the returns should be free for dancewwar items as sometimes we need to order multiple sizes to see which fits best. Today it has cost me almost £10 to send some items back becuase non were suitable and as a result i've had to order more different sizes in, some of which i'll have to send back too. It puts me off ordering dancewear through yourselves in the future”

Helpful Report

Posted 7 months ago

Thank you for your feedback. I am sorry you have had to return items due to sizing. We do try to keep our prices as low as possible, and therefore we do not add the costs on to our products to cover a free returns service.

Posted 7 months ago

“Unfortunately I barely order from yourselves anymore due to price increase unfortunately.”

Helpful Report

Posted 7 months ago

Thank you for your review, I am ever so sorry to hear this. We try to keep our prices as low as we can for our customers, however I completely understand that the cost of living makes things a lot more difficult for a lot of people. Please let us know if there is anything else we can do to help

Posted 7 months ago

“I ordered cotton black tank leotards which I thought that I had done in the past however the leotards you sent me were shiny material not cotton blend ! I was disappointed! I th”

Helpful Report

Posted 7 months ago

Unfortunately the wrong product code was used when ordering. Please contact info@ids.co.uk to arrange replacements.

Posted 7 months ago

“The hats are good quality and arrived very quickly. Unfortunately they were squashed together in a stack which meant that the hat at the bottom was slightly damaged.”

Helpful Report

Posted 10 months ago

I am sorry to hear that one of the hats was damaged. Please send a photograph to info@ids.co.uk and the team will sort this out for you.

Posted 10 months ago

“Difficulties with ordering. Had to keep logging out and back in again. Otherwise quick delivery which is pleasing”

Helpful Report

Posted 1 year ago

Thank you for your review and your custom over the last 2 years. It is good to hear your orders arrive promptly and I will pass on your comment about the website to the IT team.

Posted 1 year ago

“Loved it 4 years ago when it took over from revolution . I could kit out a whole show in costumes just from yourselves. Now unfortunately most costumes / uniforms are limited/out of stock or discontinued aswell as a usual back delay. Have had to approach other sites and sellers. It’s a shame”

Helpful Report

Posted 1 year ago

Thank you for the review and your custom over the past 15 years. I am sorry you feel we do not have as much available as we used to have. We have just launched our new 2024 Costume Catalogue with over 60 new First Position styles, with 60 others coming down in price and a new range of Revolution costumes. If you check out the website you will see we have also introduced a larger range of accessories and character costumes. If you have a show coming up, have you thought of booking in a Showroom visit, either in person or virtually? By doing this we could help with your costume planning and you would get a 10% discount on your show order. We are very conscious of the present financial restraints on dance schools and always do our best to try to ease this burden.

Posted 1 year ago

“We are having to send our Items back as they did not arrive in time for our event as stated. We have used IDS for many years and have always been impressed with the speed of delivery however this time our items arrived 4 days after the scheduled date.”

Helpful Report

Posted 1 year ago

I am sorry your parcel did not arrive on time. Our records show that we despatched it as soon as we received the order but it appears the Courier did not honour the 24 hour service we sent it on. I have asked Customer Services to get in contact with you and the courier. We thank you for your custom over the last 5 years and hope that this experience does not affect our good relationship.

Posted 1 year ago

“I dont have my items yet due to massively delayed royal mail postage!!”

Helpful Report

Posted 1 year ago

Thank you for your custom over the last 4 and a half years. I am sorry you have not received your parcel as we despatched it the day after you ordered and it has somehow got stuck in the Royal Mail system. One of the customer service team will contact you to try to resolve this issue.

Posted 1 year ago

“Outstanding RAD uniform for more than 6 months. Poor quality Discovering Rep. net skirts. Logos peeling off, drawstrings breaking.”

Helpful Report

Posted 1 year ago

I am sorry you have had a problem with your garments. I will speak to you in person about resolving these issues

Posted 1 year ago

“Often lacking stock so we have to use other suppliers. Should have adequate stock ready for September”

Helpful Report

Posted 1 year ago

Thank you for the review and your custom over the last 14 years. Unfortunately the products that you are waiting for are from a third party supplier and our order from them has been delayed due to no fault of ours. We do our best to make sure we have sufficient stock, especially at the beginning of new terms, but cannot always guarantee that we have everything in stock all of the time. Please contact customer services if you want more accurate information about delivery dates.

Posted 1 year ago

“Orders are dispatched quickly and efficantly but the quality of stock has declined. I have to contact customer service almost every time I receive a package as there is normally something wrong with an item.”

Helpful Report

Posted 1 year ago

Thank you for your review and your custom over the last 11 years. I am sorry you have had an issue with your orders. As we use different factories there are at times slight variations in fabrics. If you phone your order through to Customer Services they will ensure that the affected garments are quality checked before despatch.

Posted 1 year ago

“Quick and easy however I didn't receive the correct order which is crucial when you are planning dance show and need the correct amount of costumes for kids dancing”

Helpful Report

Posted 2 years ago

Thank you for the review and your custom over the last 8 years. I am sorry there was a problem with your order. I have asked the Customer Service team to look into what the issue is and they will be in touch with you.

Posted 2 years ago

“Used to have an amazing selection of very reasonably priced costumes - disappointed in the reduced selection and the costumes are priced for the wealthy dancer only :-(”

Helpful Report

Posted 2 years ago

Thank you for the review and your custom over the last 16 years. Unfortunately the costs of everything from raw materials to production costs have gone up globally. Despite this we always try to give the best value for money and pride ourselves on our product selection.

Posted 2 years ago

“The stock levels, particularly on IDTA branded products is often terrible and for very long periods of time. As the only supplier this is very frustrating for businesses like ours. On the positive side the shipping times seem to have improved from where they were 2-3 months ago.”

Helpful Report

Posted 2 years ago

Thank you for your review and your custom over the last 16 years. It is good to know you like the improvement in our shipping times. As far as the stock is concerned we are still catching up on some items where we had to find alternative sources and factories and we are working hard to get stock levels up to where they used to be.

Posted 2 years ago

“Thank you for the items we received they are great. I couldn't give 5 stars though as the service is not great with regard to items going out of stock. We ordered items via the website and via a telephone call with customer service, each time despite being able to order the items they arrived short of stock which is not great when you have a group performance and only half of them have the outfit. More information with regard to available stock would be preferred.”

Helpful Report

Posted 2 years ago

Thank you for the review, I am so glad you liked the items you ordered. Sometimes we do have problems where the stock levels in the warehouse do not match the stock levels on screen and unfortunately this has happened on both your orders, which is a very rare occurrence. This has been passed on to the relevant department and they are working hard to rectify the issue raised.

Posted 2 years ago

“We are mostly pleased with the service from IDS except for the stock levels. Our dance school uniform has been out of stock for months.”

Helpful Report

Posted 2 years ago

Thank you for the feedback and your custom over so many years. Please contact customer services with the items that are out of stock and they will update you on their progress. Unfortunately the past couple of years did have a domino effect on many things, including factories and suppliers closing. We have arranged alternative sources and in the meantime we are doing our best to get stock levels up to where they used to be.

Posted 2 years ago

“The website is a bit of a downfall for IDS, a shame there are less costume accessories and material isn’t available any more.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for your custom. We apologise if you feel the service level is not as expected. We have improved our shipping times and product availability. Unfortunately, the past couple of years did have a domino effect on many things, including factories and suppliers closing. We are continuing to arrange alternative sources in case of unpredicted events happening again and we are working hard to get our stock levels back to what they used to be.

Posted 2 years ago

“Promises of return calls regarding when stock may be expected not followed through. I bought from elsewhere.”

Helpful Report

Posted 2 years ago

Thank you for the review and your customer over the last 16 years or more. I have passed on your concern to the Customer Service Manager who will chase up the team to get you an answer .

Posted 2 years ago

International Dance Supplies is rated 4.4 based on 895 reviews