International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.37

4.4 Rating 897 Reviews

81 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.4

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 14th February 2025

Kathleen D

International Dance Supplies 5 star review on 25th June 2024

Renee L

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website and quick delivery of items”

Helpful Report

Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 3 years ago

“Very pleased with costumes and quick service ids have done. Costumes look great”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and the costumes and I will pass your comments on to the team.

Posted 3 years ago

“Very helpful on the phone. Delivery arrived promptly. Knowledgeable about their products. Can't fault.”

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Posted 3 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase. I will pass on your comments to the team.

Posted 3 years ago

“Easy to order online, except found it difficult to add more than one of an item, ended up adding to basket individually. Delivery was really quick. The gymnastics leotard I have chosen is now the club leotard & the gymnasts love the hologram & purple velour.”

Helpful Report

Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the website overall. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 3 years ago

“Always efficient, knowledgable, helpful and patient. Excellent service as always.”

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Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers. I will pass this on to the team.

Posted 3 years ago

“Excellent service and great value products. My dancing school is so very thankful for the wide range of costumes and uniforms.”

Helpful Report

Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods and our service. We always try to give the best value for money and pride ourselves on our product selection.

Posted 3 years ago

“I understand that Covid has caused problems for many businesses but I have to say I am very disappointed in the service now. I had to wait over a month for a delivery and certain items are never in stock. Some of the stock items I have ordered are still waiting on a date. If IDS don’t know a stock date maybe this should be stated on the website under that item. From a company that had one of the best services pre-covid, it is a shame to see such a drop in standard and service.”

Helpful Report

Posted 3 years ago

Thank you for your feedback about our current stock availability. We know we currently don’t have enough stock of what you and your customers want and it is our No.1 priority. We currently have three full warehouses in Newton Abbot, and we are ordering more than once a week from our key suppliers. Our in-stock position is over 90% overall and has been throughout the pandemic. We believe we continue to hold the largest stocks of any dancewear supplier in Europe. The vast majority of orders are being shipped immediately from stock, but we know there are products that you need which are not available and/or going onto back-order. The pandemic has challenged every business – it’s impact has been felt by our customers, our suppliers and ourselves. Even now that it is 18 months on, it continues to create challenges for supply chains globally. From Chinese factories in late 2019, to Italian fabric mills – and even greater impact today in India one of the world’s largest producers of leather footwear and Turkey one of Europe’s largest clothing manufacturers. Global logistics were already under strain before Brexit and the Suez Canal blockage were added into the equation. Throughout all of this we have done our best to manage our inventory, in stocks and continue to ship to our EU customers. Our Purchasing Manager has been with IDS for 19 years and has used his experience and supplier network to manage stock during the last year of uncertain and unpredictable demand. Forecasting and planning has been almost impossible with the uncertainty and related to lockdowns and reopening dates. Most important, we have a plan to ensure we have the product our customers want, when you want it and better manage our stock positions. We are increasing our warehouse capacity to hold more stock and we are working to shorten our lead times and as such, are moving to more and new local vendors as much as possible. We are making the necessary investments in product across brands, freight, logistics and our own infrastructure to better serve you. We want to be your first choice in dancewear, costumes and accessories and we hope that you are reassured that we’re taking important steps to being your preferred partner.

Posted 3 years ago

“Fast service and a great price!”

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Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 3 years ago

“Great service. Thank you!”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 3 years ago

“Speedy, all good quality and correct. ☺️”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and the quality of your goods. I will pass your comments on to the team.

Posted 3 years ago

“Prompt reliable service. Good selection of products but I do miss browsing through the catalogue with a cup of coffee at showtime!”

Helpful Report

Posted 3 years ago

Thank you for the review. We are hoping to produce a catalogue next year that you can enjoy with your coffee. This year has been so difficult with all the restrictions that it was not possible to do one.

Posted 3 years ago

“The quality of the products is amazing! We’ve always been very happy with the costumes and dance wear. The stock levels have been a huge issue for us recently and the delivery is no where near as good as it used to be. Free next day delivery over a set amount used to be so good but now it’s easily a week before you receive products”

Helpful Report

Posted 3 years ago

Thank you for your positive comments about our products. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations and many other measures to ensure the safety of colleagues and customers. We currently have three full warehouses in Newton Abbot, and we are ordering more than once a week from our key suppliers. Our in-stock position is over 90% overall and has been throughout the pandemic. We believe we continue to hold the largest stocks of any dancewear supplier in Europe. The vast majority of orders are being shipped immediately from stock, but we know there are products that you need which are not available and/or going onto back-order. The pandemic has challenged every business – it’s impact has been felt by our customers, our suppliers and ourselves. Even now that it is 18 months on, it continues to create challenges for supply chains globally. From Chinese factories in late 2019, to Italian fabric mills – and even greater impact today in India one of the world’s largest producers of leather footwear and Turkey one of Europe’s largest clothing manufacturers. Global logistics were already under strain before Brexit and the Suez Canal blockage were added into the equation. Throughout all of this we have done our best to manage our inventory, in stocks and continue to ship to our customers. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 3 years ago

“excellent service, super fast delivery and the quality of the outfit is superb”

Helpful Report

Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“Lovely quality ,great value quick service ,nice colour. Will use some for our next exam session”

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Posted 3 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 3 years ago

“Fabulous quick delivery and the items have been of wonderful quality”

Helpful Report

Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“Very efficient service and super helpful staff when I got in touch as I had forgotten my passport.”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 3 years ago

“After a couple of very tough years in Hong Kong when we have had to cancel normal classes and run classes on Zoom we decided that we would like to produce a small video for the students parents at the end of the summer term and we would like to try to costume the students for this event. Of course the students prefer to dance on stage but that is not possible at the moment so I am really delighted that the costumes I ordered from IDS arrived so quickly, the costumes look great were great value and what's even better they lifted the spirits of all the students as soon as they put them on. Thank you for being there to help us all with your amazing service and lovely costumes.”

Helpful Report

Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here. It is great to hear that the students are still enjoying their dancing and that we have helped to make them feel special.

Posted 3 years ago

“Good service, lovely variety of costumes at reasonable prices however the return service which I have not used very often is not good especially when you are spending hundreds of pounds only then to find that you have to pay to return the items.”

Helpful Report

Posted 3 years ago

Thank you for the Review. You do need to cover the cost of the return if the item is not faulty. If however you have received a faulty or wrong item, please contact our customer service team before returning anything as a return may not be necessary once we have seen a photo of the wrong or faulty goods.

Posted 3 years ago

“Le service est top. Petit problème entre le site internet et le stock réel. Espère qu'il y a plus de choix de costume et dans les tailles.”

Helpful Report

Posted 3 years ago

Bonjour, merci de vos mots, cela nous fait plaisir. Nous sommes conscients de ce problème et notre département informatique travaille à une solution et à une meilleure synchronisation avec les niveaux de stock. Cordialement, le service clientèle IDS

Posted 3 years ago

“I have been ordering from IDS for many years, I could always rely on my order arriving the next day, unfortunately that no longer happens so I tend to use another company when I need things quickly, as there isn’t always much difference in price either!”

Helpful Report

Posted 3 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team . As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We want to be your first choice in dancewear, costumes and accessories and we hope that you are reassured that we’re taking important steps to being your preferred partner.

Posted 3 years ago

International Dance Supplies is rated 4.4 based on 897 reviews