International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.37

4.4 Rating 897 Reviews

81 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.4

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 14th February 2025

Kathleen D

International Dance Supplies 5 star review on 25th June 2024

Renee L

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery/turnaround time poor.”

Helpful Report

Posted 4 years ago

As it states on our website "expect delays of up to 3 working days until your order is sent due to limited staff, to adhere to social distancing rules." As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. In fact your order was placed on the 13th and delivered on the 16th, which is quicker than stated.

Posted 4 years ago

“We always use IDS for our class wear and show costumes. We are happy with the range offered and the prices are good. Overall a good service.”

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Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 4 years ago

“Sadly over the last 2 years the company is not what it used to be. Even before covid lots of items were not in stock & they kept discontinuing our uniform items. Really sad as it used to be so good.”

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Posted 4 years ago

Thank you for your review. We're sorry for the delay with the Sansha shoes which I understand are part of your uniform. We have already asked our buying team to obtain an update from the supplier as we understand this was pushed back on a couple of occasions and will let you know as soon as we hear back from them. A suitable alternative in the meantime may be the SBT which are our own brand and stock levels are usually very good. I have also checked your account for any other discontinued lines with regards to uniform items but cannot see any others and I have gone back 2018, so if you do need any assistance with finding alternatives we'd be more than happy to assist you.

Posted 4 years ago

“Good selection of stock. Always helpful when to call them”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“Delivery time is disappointing, and a lot of items out of stock. Quality is good when you receive items”

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Posted 4 years ago

Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“Very good service and staff always helpful.”

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Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 4 years ago

“Great quality products, shipping is fast but I sometimes find items are out of stock for long periods. I always get regular updates for any items on back order though.”

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Posted 4 years ago

“All of the things I have ordered so far (mainly leotards) have been amazing - such great condition and all fitted perfectly!!”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 years ago

“Quick delivery, good quality and value for money! I will return again for sure!”

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Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 4 years ago

“Great range of products and styles. Fast delivery. Easy to use website. I have used IDS for around 10 years and never been disappointed. Great customer service. Highly recommend”

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Posted 4 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 4 years ago

“Your website needs attention it’s very slow, Roch valley ruched front leotard showed incorrect picture. Remove either the ‘add to basket’ or ‘add to order’ option it’s very confusing & sometimes duplicates items orders. Price wise - very competitive just dislike your website ordering process it’s too slow & very stressful at times. Dance teachers don’t have spare time to keep checking basket contents are correct”

Helpful Report

Posted 4 years ago

Thank you for your review. I have passed this onto our IT department who are working hard to make improvements to the website and we want to ensure a smooth order process.

Posted 4 years ago

“I have always find IDS to be extremely efficient. I now have them dealing directly with our parents through their website, which makes life even easier.”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“Very good choice of products, easy ordering and parcel came reasonably quickly, thank you.”

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Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 4 years ago

“The service is always 1st class”

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Posted 4 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 4 years ago

“Excellent service as usual . Always pleased with the products .”

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Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 4 years ago

“The dispatch service could improve greatly. It would also be very helpful if for such a large company selling dance wear, that the staff know about the costumes and sizing. ( well as much as possible). I understand that they have other things to do. Other than the above, costumes are lovely.”

Helpful Report

Posted 4 years ago

Thank you for your review. One of our team leaders just reached out to you as we always strive to improve our service. Our current lead time between order placement and dispatch is up to 3 working days which is also advertised on the website and I can see that your 2 most recent orders were within this timeframe. With regards to product knowledge, we always provide new starters with product training however with sizes varying so much from brand to brand it can occasionally be difficult to provide concrete advice. We do however understand that product knowledge overall needs to be improved as working from home has unfortunately removed the opportunity to access the stock on a regular basis.

Posted 4 years ago

“There seems to be allot of out of stock items which have been a fail safe order for my school for many years. Frustrated to opt for second best for allot of items. p60 plume leotard isn’t available to purchase at all now which is our uniform.”

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Posted 4 years ago

I have emailed you privately about the Plume Leotard

Posted 4 years ago

Thank you for your review. We have been discontinuing our Plume range over the past year as we stock various similar 1st Position products. The perfect alternative for this skirt is our 1st Position Wrapover Chiffon Skirt: https://www.ids.co.uk/866-1st-position-wrapover-chiffon-skirt

Posted 4 years ago

“IDS is a fantastic company - always delivering excellent products at the time you need them. Thank you IDS - you take the stress out of getting the correct uniform for class & exams, and fab costumes for a show!”

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Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 4 years ago

“Love the service, everyone is really friendly and helpful. Fantastic range of products.”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

International Dance Supplies is rated 4.4 based on 897 reviews