International Dance Supplies Reviews

4.22 Rating 198 Reviews
75 %
of reviewers recommend International Dance Supplies
Read International Dance Supplies Reviews

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin House
Forde Court
Forde Road
Newton Abbot
TQ12 4BT, ,

Slow in delivery and exceptionally slow on refunds
Posted 7 months ago
Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are also seeing higher than normal levels of returns as we have extended our returns policy to assist all our customers how have had performances cancelled which is causing a delay in the processing time for returns and refunds. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.
Posted 7 months ago
Costumes were itchie inside to wear. Disappointed in the glitter on the costumes as it falls off and causes a problem in halls and theatres. Cleaning up becomes a nightmare!
Posted 10 months ago
International Dance Supplies is rated 4.22 based on 198 reviews